Company

Quality Certifications

Scope of certification

The scope of the Pentalog certification encompasses all the activities that the company offers its customers:

• Software design and development,
• Application maintenance,
• Technical Assistance,
• Facilities Management,
• Business Process Outsourcing.

Certified Pentalog sites:

• Orléans (main site, company headquarters),
• Pentalog Romania (Brasov, Bucharest, Iasi and Sibiu),
• Pentalog CHI (Chisinau, Republic of Moldova),
• Pentalog Ausy, joint venture by Pentalog and Ausy (Brasov, Bucharest and Sibiu, Romania).

The ISO 9001 requirement standard provided the framework for our approach. A general standard, the ISO 9001 defines a list of organizational requirements necessary for having a Quality Management System (QMS):

• Management involvement and responsibility,
• Identifying and managing processes which contribute to customer and employee satisfaction,
• Maintaining the acquired experience,
• Continuous improvement.

Quality Procedures

The Pentalog QMS is based on 16 procedures, of which "5 projects" correspond to five large areas of expertise of the company: software development, application maintenance, facilities management, BPO and technical assistance (work at customer's site). Seven procedures are closely associated with them, describing from an organizational point of view, all the various stages of the project (or mission), from beginning to end, regardless of the billing method.

These procedures define in particular:

• Project preparation: taking into account the existing resources, defining the specific organization of the project (for production, as well as for coordination), planning, team setup, preparation of technical resources, explanation and validation of organization with the client, starting the project within the company.
• Project coordination: project monitoring and communication with the client, internal project monitoring and internal communication, reporting and indicators, event management and risk, monitoring contract management team and management, closing the project and satisfaction survey.
• Production cycle (manufacturing):

• Software development: specifications, design, plan and test cases, conception, testing phases (unit, integration, validation, final validation), delivery, receipt, warranty and/or maintenance
• Application maintenance: scalability, organization according to each type of maintenance (corrective, upgrade, adaptive, preventive), maintenance of knowledge and skills, team rotation, reversibility
• Facilities management: scalability, organization based on the different activities (equipment management, user support, on-site interventions, administration etc.), maintenance of knowledge and skills, team rotation, reversibility
• BPO: scalability, organization according to outsourced processes, maintenance of knowledge and skills, team rotation, reversibility

For technical assistance missions, the procedure specifies the organization of follow-up and of customer and employee information from the start until the end of the mission.

Within the production process (manufacturing), different levels of testing are set up in order to ensure that the product is in line with customer requirements and that it functions correctly: unit tests, integration tests and internal validation / customer validation tests within software developments and maintenance activities; this system is applied to facilities management and BPO activities.

Project Quality Plan