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Third-party application maintenance

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Offer

Our Expertise

Organization

In order that our maintenance service is provided under the best conditions, Pentalog sets up a dedicated team for your project and an organization in three phases :

• Start mission

The start mission is the first phase of a maintenance project. It involves learning the project. This action is carried out by the project manager who comes to your site for a determined period (generally one month). During this phase, the project manager will learn all the applications from the maintenance scope and measure the stakes and the level of criticality of each application. This phase also includes the writing of the Project Quality Plan which describes the entire organization that is implemented, the rules to be observed, the frequency of the follow-up and steering meetings and the service quality indicators.

During this first phase, the project manager also takes over the implementation of the entire infrastructure necessary for the proper provision of the service: development tools, hardware resources (database servers, source servers, test servers etc.), follow-up tools (BugTracking, timetracking, a wiki for managing the project documentation).

• Carrying out the TPAM

This is the operational phase of the maintenance. During this phase, all corrections, upgrades and optimizations are industrialized.
With a predefined frequency, generally once a week, the project manager organizes a meeting for the operational follow-up of the project. Once a month, the project director organizes a steering committee with all the players who have decision-making power on the project, but also with the customer's project manager and Pentalog's project manager for project coordination purposes. During these steering committees, new services can be added in order to extend the team's scope of intervention (training, assistance etc.).

• Reversibility

Reversibility corresponds to the reintegration phase. Pentalog team members must provide training to customer teams on all the changes that were made during application maintenance. The reversibility process is thoroughly described in the reversibility plan and is accompanied by a schedule validated by the client.

During the entire maintenance project, the coordination is ensured by the project director who is your local contact for all contractual provisions and by the project manager who supervises the maintenance team and is your operational contact.