The follow-up audit conducted at the end of 2018 renewed our ISO certification for both software engineering and other platform processes such as SkillValue’s IT recruitment services and our new Security Department.
Continuous improvement towards quality excellence
Since acquiring the first ISO 9001 certification, in December 2008, Pentalog has constantly been committed to improve its practices at all company levels. We strive to deliver services of the highest quality in order to help our clients achieve their full potential on every project.
As usual, the audit was focused on the evaluation of the quality management system and its evolution. We are proud to having fulfilled the goal established in the previous cycle of audits by defining our position towards the requirements of the ISO 9001:2015 standard.
We have also improved the validation method concerning the quality plan for clients in software development and maintenance projects. At the same time, we have not left previous observations unnoticed and worked on enhancing the systematic traceability of the offer reviews (internal risk assessment and validation of the business proposals before sending them to the client).
ISO certification: audit outcomes and proposals
After conducting a detailed analysis of all the processes taking place in our company, our dedicated ISO certification auditor outlined many strong points in the areas of communication, leadership, investment, partnership and funding research, as well as our permanent concern to improve competitiveness (by professional competency, tools, customer relationships):
Financial strength of the company
Well-equipped and varied resource inventories
High level of transparency in the communication with the client
Very good internal and external traceability related to documented information, both technical and financial
Implementation of the security plan
Partnership programs with universities to share knowledge & experience and facilitate student enrolment in the workplace
Continuous improvement of the management system
The AFNOR auditor came up with a couple of suggestions for improvement in the areas of internal audit evaluation, customer satisfaction collection, traceability and training for management.
The AFNOR auditor also closed previous weaknesses and proposed to maintain Pentalog’s ISO certification according to ISO 9001:2015.
I would like to thank all those audited for respecting Pentalog methodologies, being open to new challenges, and fostering an environment built on transparency, communication and professionalism in our company.