Carlos B.


690 dollar
15 years
Strasbourg, FRANCE

My experience

Mone_pagosOctober 2020 - Present

CGIJune 2020 - October 2020



Implementation of the process incident

▪ Drafting of functional specifications (analysis and solution proposal)
▪ Participation in workshops
▪ Development of the incident module according to the specifications
▪ Production start-up
▪ Bug fixes


HELPLINEMarch 2019 - April 2019

ITSM servicenow consultant: Implementation of a management tool of the cmdb

▪ Development of a material management application (Phone, sim card, computer)
▪ Setting up of material loan allocation tables
▪ Setting up a page to track the loan of equipment


Credit Agricole CIBNovember 2018 - February 2019

▪ Analysis and correction of anomalies
▪ Development of the catalogue service and developments on the modules (incident and problems)
▪ Production implementation of anomalies and evolutions
▪ User support
▪ Migration of the Istanbul platform to London (Analysis, correction and validation)

EUTELSATOctober 2018 - November 2018

▪ Training given to users on how to use the incident and request modules
▪ Functionality tests on the production environment
▪ Internal support for technicians and end users to respond to the change

DeyaSeptember 2018 - October 2018

ITSM serviceenow consultant (implementation of the catalogue of service)

ProcessMaker FranceJuly 2016 - March 2017

Working with French companies. Managing execution of projects, reviewing projects and implementing BPMS solutions. Imparting training in ProcessMaker.

ProcessMakerFebruary 2013 - June 2016

Working with international companies. Designing and implementing BPM processes and customized plugins and functionalities. Define tasks for my team, review project quotations, design applications, implement projects, assure quality, coordinate with the project manager, manage multiple projects, review work done, test functionality according to requirements, implement some functionalities asked in projects, assure scheduled dates, meeting with customers to review advance of projects, report bugs and follow up its resolution.

Up Yes OkFebruary 2016 - March 2016

Collection of information and analysis of current situation, development of proposal to migrate there systems to BPMS.

Grameenphone LtdOctober 2015 - November 2015

Training Grameenphone's staff in ProcessMaker and assist them designing and developing a BPMS process to be implemented in the organisation.

Simón Bolívar Andean UniversityOctober 2014 - October 2015

Lecturer of the course: "Software for Management and planning of projects". At the master "Management and direction of development projects"

SICTIAMFebruary 2014 - March 2014

Training SICTIAM's staff in ProcessMaker.

Army Constructions CompanySeptember 2012 - December 2012

Define the IT strategy, infrastructure and information systems to be implemented, according to the new company requirements. Design LAN network, implement security network hardware/software, connect the management department to the Government's accounting system. Install servers, coordinate and define Information and Communications Technology requirements for every department of the company.

SICTA SRLJuly 2005 - July 2012

IT consultant services, VoIP solutions and services provider, design and implementation of networks, VoIP PBX provider. VoIP Servers management.

SNT GroupMay 2010 - June 2012

Analyze, design, implement and coordinate the development and the delivery to production of the information system to fight against corruption (SIIARBE). Developed for the Minister of Institutional Transparency and Fight against Corruption, of the Plurinational State of Bolivia. Define, evaluate and install framework in which the system was developed (Symphony). Design, coordinate and lead the development of the system. Deliver the system to production and install the production environment. Present the advance of the project to the stakeholders (IT department of the Minister, Vice Minsiter, CAF and legal department of the Minister).

Own business - IT ConsultingFebruary 2009 - April 2010

Analysis, design and implementation of an ERP and POS system for gas stations. With the following components: Inventory controls, point of sales, snack, car parts store and car wash. Definition of infrastructure, develop and lead development of the software. Install the solution on site and monitor it remotely. Define hardware requirements for the entire solution.

IT24 (U.S.A. Company)March 2008 - November 2008

Design, re-design, development and implementation of many websites managed by the company. Flash animations, contents management, HTML code improvement. CSS implementations. Test software developed by the company and provide feedback.

CEDIB (Bolivan Center of Documentation and Information)June 2007 - March 2008

Analysis, design, development and installation of a tailored Content Management System. (Developed in PHP, HTML, CSS and PostgreSQL).

Superintendence of TelecomunicationsFebruary 2007 - May 2007

Analysis, design and development of the system for monitoring payments coming from Telecom companies to the Telecommunications Super-intendence. Developed using PHP, HTML and MS SqlServer.

Inventic Software FactoryMay 2006 - November 2006

Analysis, design and development of ERP Solution. With the following components: Sales, logistics, security users management and unified scheduler system.

Ministry of Popular Participation of BoliviaSeptember 2003 - March 2005

Analysis, design and development of the projects monitoring system. To follow up the planning and execution of municipalities projects for development.

NewtelJuly 2002 - December 2002

IT Support, IT inventory, email server configuration, network restructuring.

My stack

IT Infrastructure



Leadership, Business Strategy, Content Management, Problem Solving, Analysis, Business Analysis, Team management, API, Strategic Planning, Spanish, Service Now, Analytics, Project Management

Analysis methods and tools

Agile, Scrum

Environment of Development

SQL Developer


JavaScript, HTML, PHP

Open Source solutions



Web development, Web Applications, Software Development

Software testing

Functional testing, Debugging


PostGreSQL, Microsoft SQL Server, MySQL

My education and trainings

Master's degree - Renewable energies and environment - Master Cumlaude2017 - 2018

Master in Telecommunications and Telematics - Bolivian Catholic University2007 - 2009

Post Graduate Certification - Royal University2006 - 2006

Systems Engineer, Information Technology - Bolivian Catholic University1997 - 2003