Architect

I was providing support for EMEA Region for  Enterprise customers. I am working with various technologies and Operating Systems(Windows Server/ client, RedHat based Linux Distro), databases (MS SQL,Oracle), Application Servers(Apache Tomcat),programming Languages(JAVA) and monitoring tools (Dynatrace), on Linux and Windows. My daily task also involves integration with Active Directory, LDAP(OpenLDAP) on Linux(Redhat,CentOS) with this JAVA based enterprise apps, which involves first installation and   Page 1 of 5

configuration of LDAP/Active Directory. Working with Jenkins for CI/CD for Source control management for the JAVA Enterprise application. Leveraging my knowledge I was helping other colleagues from other Teams(IOT) to better understand MS technologies and Cloud Applications and Linux. This JAVA Enterprise application is composed from three parts: dev, staging, production.

Providing 1st and 2nd level support for end-users, installing and configuring windows 7, Windows 8, software. Medium network diagnostic and troubleshooting. I was responsible for the technical support in regards to installation, repairs ,monitoring different changes. Administering SBS 2011 and the local spam filter, along with the Windows PCs and Servers. Performing back-up and restoring for the client machines. Troubleshooting software(Office, Internet Explorer,  Outlook and specific programs) and hardware equipment. Installing standard equipment’s to new users, taking back the equipment’s from the users who leave the company. Being a POC I was also responsible of the 24h on-site support, and had to connect remotely in different  situation if needed. Advanced knowledge of Active Directory by creating, modifying,deleting accounts, groups, resetting  passwords on Windows Server 2008 R2, migrating DC to newer versions, multiple domain controllers  deployment. I was involved in the Audit Process where we've passed all tests with 100%. During my period for this  company we've upgraded the entire platform from Windows Xp to Windows 7 and 8, along with other  servers which were hosted.Here the downtime was 0 %, keeping in this way a certain level of satisfaction for  our users

Providing 1st and 2nd level support for end-users, installing and configuring windows 7, software.Basic network diagnostic and troubleshooting. Providing technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Performing backup and restoring. Troubleshooting software(Office,Internet Explorer,..etc) and hardware equipment
(laptops). Installing standard equipment’s to new users, tacking back the equipment’s from the users who leave the company. Experience in remote support. Basic Active Directory skills.

Providing 2nd level support for end-users, installing and configuring windows(XP,7), software(like
SAP, Livelink, ..etc),mobile phones and smartphones for email ,internet acces. Basic network diagnostic and troubleshooting. Providing technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Troubleshooting software(Office, Internet Explorer,..etc) and hardware equipment (computers, laptops and printers).Working with Tivoli for software installing and Remedy for ticketing application. Follow-up on incidents registered but not solved, escalated to next level support. Resolving the incidents via the telephone and email and face to face, not only with ticketing application. Experience in remote support. Creating back-up and restoring, installing standard equipment’s to new users, tacking back the equipment’s from the users who leave the company. Keeping the equipment’s inventory