During this period I have created from scratch Microsoft Azure VM's based on Active Directory and Azure Directory Services.This configuration on two different Azure accounts includes two DC's(one primary and one for redundancy), SQL Mirroring.From the network perspective these Azure VM's are internal configured through VPN for external access. Azure VM backup is configured for them, availability set.On this Azure Accounts we have also External .Net Apps with FTPS,certificate and HTTPS. An Azure ASE is deployed behind an internal NLB for .Net app and Node JS app.
2nd Level Support Application Engineer - PTCNovember 2016 - November 2018
I was providing support for EMEA Region for Enterprise customers. I am working with various technologies and Operating Systems(Windows Server/ client, RedHat based Linux Distro), databases (MS SQL,Oracle), Application Servers(Apache Tomcat),programming Languages(JAVA) and monitoring tools (Dynatrace), on Linux and Windows. My daily task also involves integration with Active Directory, LDAP(OpenLDAP) on Linux(Redhat,CentOS) with this JAVA based enterprise apps, which involves first installation and Page 1 of 5
configuration of LDAP/Active Directory. Working with Jenkins for CI/CD for Source control management for the JAVA Enterprise application. Leveraging my knowledge I was helping other colleagues from other Teams(IOT) to better understand MS technologies and Cloud Applications and Linux. This JAVA Enterprise application is composed from three parts: dev, staging, production.
I was working with all Office 365 Services and also with Azure Active Directory, Microsoft Azure, MFA, AZRMS, AADP. During this period of time I have implemented on different on premises infrastructure configuration (with all types of complexity) which involves ADFS/Farm, Exchange Hybrid migrations (with Exchange server starting with 2010 and going to 2016), Staged Migration, Cutover Migration. Working also with Identity tools like DirSync, AD Sync, AAD Connect, where all password models where configured. I have been involved in a project where I have deployed ADFS server, Exchange server and SCCM 2012 R2 SP1, unattended in Microsoft Azure with Resource Manager using Sysprep in a Microsoft Azure RMVM. Another small deployment in Microsoft Azure was Skype 2015 server with Edge and Audio and Video feature enabled. In order to install and configure Skype 2015 server I have created an Azure Powershell script, that deploys and configure the Standard A3 windows 2012 R2 Azure VM with 2 NIC’s,NGS, Public Dynamic IP, DNS label, RDP, Https enabled from script. Extra work that I have done, was PowerPoint presentation for ADFS with WAP installed and configure trough AAD Connect.
Providing 1st and 2nd level support for end-users, installing and configuring windows 7, Windows 8, software. Medium network diagnostic and troubleshooting. I was responsible for the technical support in regards to installation, repairs ,monitoring different changes. Administering SBS 2011 and the local spam filter, along with the Windows PCs and Servers. Performing back-up and restoring for the client machines. Troubleshooting software(Office, Internet Explorer, Outlook and specific programs) and hardware equipment. Installing standard equipment’s to new users, taking back the equipment’s from the users who leave the company. Being a POC I was also responsible of the 24h on-site support, and had to connect remotely in different situation if needed. Advanced knowledge of Active Directory by creating, modifying,deleting accounts, groups, resetting passwords on Windows Server 2008 R2, migrating DC to newer versions, multiple domain controllers deployment. I was involved in the Audit Process where we've passed all tests with 100%. During my period for this company we've upgraded the entire platform from Windows Xp to Windows 7 and 8, along with other servers which were hosted.Here the downtime was 0 %, keeping in this way a certain level of satisfaction for our users
Provide Support to EMEA Region for Office 365 and Exchange on premise. Daily task covered different troubleshooting issues from the custom domain set-up (MX,CNAME,TXT entries in the public DNS), to issues with ADFS,ADFS Farm, Single Sign-on and Hybrid deployments. I was mentoring them in the installation and configuration of Windows Server 2008 R2, Windows Server 2012 Active Directory, DNS, Dirsync for test environment.
For my personal lab I was able to set-up and configure ADFS and SSO (Single Sign-On) and Hybrid at HOME in order to replicate most of the infrastructures requested by customers. I'm familiar with the following virtualization technologies: VMware, Virtual box , Hyper-V. I have also managed to install and configure Exchange 2010, 2013 in Windows Azure along with ADFS. I've mentored also the Technical Leads, along with the Support Engineers for the Active Directory Federation Services starting from certificate creation until Farm Deployment for their current labs.
Providing 1st and 2nd level support for end-users, installing and configuring windows 7, software.Basic network diagnostic and troubleshooting. Providing technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Performing backup and restoring. Troubleshooting software(Office,Internet Explorer,..etc) and hardware equipment (laptops). Installing standard equipment’s to new users, tacking back the equipment’s from the users who leave the company. Experience in remote support. Basic Active Directory skills.
Providing 2nd level support for end-users, installing and configuring windows(XP,7), software(like SAP, Livelink, ..etc),mobile phones and smartphones for email ,internet acces. Basic network diagnostic and troubleshooting. Providing technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Troubleshooting software(Office, Internet Explorer,..etc) and hardware equipment (computers, laptops and printers).Working with Tivoli for software installing and Remedy for ticketing application. Follow-up on incidents registered but not solved, escalated to next level support. Resolving the incidents via the telephone and email and face to face, not only with ticketing application. Experience in remote support. Creating back-up and restoring, installing standard equipment’s to new users, tacking back the equipment’s from the users who leave the company. Keeping the equipment’s inventory
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