BSS Consultant. - Scoping expert for functional domains (Billing, CRM, System Integration) in a major telecom business transformation program (Amdocs BSS stack implementation). - Performing business analysis, solution designing, process optimization and system integration. - Business architecture and modeling: AS-IS and TO-BE: process flows, data models. - Requirement management and GAP analysis, solution architecture design.
IT / BSS Consultant. Providing consultancy services for a Romanian telecommunication company: - Evaluation and implementation of projects by providing the technical solution for IT systems based on business requirements. - Creating and maintaining project phase specific documentation for IT systems(FRS, HLD, IDD). - Producing bid documents like request for proposal, request for quotation. - Ensuring support to vendors/developers during development phase in order to provide an appropriate solution. - Support for different testing phases, FAT, UAT. - Prepaid billing and charging solution transformation - replaced by Huawei OCS (Online Charging System).
BSS Consultant. - Solution implementation to various telcos across Europe. - Defining To-Be architecture. - Creating and maintaining technical and functional solution documentation (BPD, FRS, RTM, CRs, SAD). - CR analysis.
Mobile Transformation Program - Huawei NGBSS. - Implementing Huawei NGBSS within a company providing broadband, digital TV, landline phone and mobile services. - Responsible for the analysis of business and functional requirements, E2E business process modelling, solution consultancy and documentation, requirements traceability, business rules definition and GAP analysis within the CRM work stream.
Arrow BSS Project. - KPN Transformation Program in Den Hague, Netherlands. - Responsible for the analysis of business and functional requirements, business process modeling, and functional requirements definition for NGBSS CRM - Channel Management and Campaign Management.
Huawei NGBSS Transformation Program. - BSS and OSS transformation solution from Huawei at E-Plus (KPN Group) in Dusseldorf, Germany. - Responsible for the business and functional requirements gathering and analysis, business process management (BPM) for: Customer Relationship Management(CRM)- VoIP solution, customer history management, event based commissioning, order management, customer and subscription management. -Technical environment: Enterprise Modeling - ARIS (Architecture of Integrated Information Systems) and Microsoft VISIO.
Subject Matter Expert. - Siebel CRM 8.1 support for call center, territory and sales modules (territory, forecasting, pipeline, management). - Fusion CRM tester for UAT phase. - Assignment manager business logic implementation in Siebel. - Liaising with business managers and end users to understand and document requirements across affected business areas for ongoing projects.
Subscriptions Analyst. - Shops support for an application. - Activation and deactivation of different services( voice, sms, data) and offerings for the customers. - Bill charging verification and billing adjustment in LHS BSCS.
eTOM, Siebel, Business Analysis, SDLC
MS Office (Word, Excel, Powerpoint, Outlook)
Embedded and Telecom
Analysis methods and tools
HP Quality Center, BPMN (Business Process Modeling Notation)
My education and trainings
- Studies in Public Administration - S.N.S.P.A., Bucharest.2003 - 2007
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