My experience

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Amadeus IT GroupOctober 2018 - April 2019

Data analytics:
- Build dashboards and KPI reporting to track customer behavior, monitor internal performance.
- Identified new business opportunities and deliver solutions for growth,
provided functional support as a cross-functional member. - Use gathered data to provide strategic recommendations. Operational efficiency & change management:
- Follow-up on the execution of strategic recommendations
- Drive the definition and evolution of key processes for the unit, support change.
Voice of the Customer:
- Gather direct customer insights via satisfaction surveys, customer journey mapping, customer
workshops, etc.
- Use gathered data to provide strategic recommendations.
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NISC(NES)September 2016 - May 2017

-    Worked for EBSCO Information Services, one of the biggest database service providers.
-    Analyzing and refining the data present on databases as well as on publishers site,
providing in time resolutions to clients.
-    Email marketing and sales of new products.
-    Worked with international clients and publishers from European, US market.
-    Team Skills: Handling workshops and providing training, for a small team with 2 members.
- Tech Skills: Excel, Pivot table, MS Office, Net Suite, Emailing, CRM
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Google Maps (Randstad)July 2015 - July 2016

-    Worked for Google maps as Analyst, designed maps according to the resources available.
-    Team Skills: Creating dashboards based on the team’s performance, documenting and reporting it
to the manager on weekly basis.
-    Operational Efficiency: Supported in planning the schedule of task execution by analyzing resource
availability resulting in cost savings of 10%.
-    Gained experience in resolving issues from time to time and learned to be a team player.
-    Tech Skills: Data analysis, presentation, data visualization.
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Tech MahindraNovember 2014 - May 2015

Worked for Verizon, the biggest internet service provider in the US as a Technical analyst providing support with the software.
Handled all networking, TCP/IP, Computer systems issues. Troubleshoot queries by reviewing all the supporting data.

My stack

Technologies

CRM

IT Infrastructure

Windows

Databases

SQL Windows

Web Analysis and Statistic

Google Analytics

Big Data

Data Visualization

Other

French, Cascading Style Sheets, Visual Basic for Applications, Business Analyst, eMarketing, Requirements Gathering, Indian > Hindi, Data management, Coordinator, IT Management, Critical Thinking, Customer Experience, Customer Journey Mapping, Technical Business Analyst, Technical Analyst, Business Modelling, Business/Customer Data Analyst Trainee, CRM > CRM Marketing, Member of IESEG International club, English, German

Languages

HTML, SQL

Others

Negotiation, MIS, Problem Solving, Leadership, Digital Marketing, Analytics, Data analysis, Troubleshooting, Marketing Strategy, Business Strategy, Time Management, Communication, Teamwork, Project Management

Business Intelligence

QlikView, Tableau Software, Business Intelligence

Protocols

TCP/IP

Computer Tools

MS Excel, Google Sheets, MS Office, Microsoft Word, Microsoft PowerPoint, MS Office (Word, Excel, Powerpoint, Outlook), Microsoft Excel

My education and trainings

- - Courses

- - Volunteering

- - Honors & Awards

- - Licenses & Certifications

Masters in International Business (MIB) - IESEG School of Management2017 - 2019

Post Graduation Diploma in Global Management Program (GMP) - S.P Jain Institute of Management & Research2017 - 2017

Bachelor of Technology - Computer Science - Jawaharlal Nehru Technological University2009 - 2013