IT Support Analyst (Jul 2016 – Jun 2017)
- Provide user support, assisting with troubleshooting, configuration and escalated problem management via phone and e-mail;
- Perform user administration duties, testing new technology;
- Develop technical training materials and conduct training programs for customers and coworkers on basic technical details;
- Responding to breakdowns;
- Contribute expertise towards a proposed technical solution and will work with internal colleagues to define the roadmap and milestones;
- Handling tickets created for all issues addressed to our unit within agreed SLAs and providing the aproppiate solutions.
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