Stefan N.

Business Analyst

470 dollar

My experience

Raiffeisen Bank RomaniaNovember 2020 - Present

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Alior Bank S.A.May 2019 - November 2020

- Prepare business requirements for new system solutions and functionalities;
- Prepare detailed descriptions of new system functionalities and business processes;
- Maintain business documentation of the implemented solutions;
- Coordinate of system integration, implementation and tests of the new functionalities;
- Cooperate with other bank units, outsourcers and system providers;
- Design business processes based on the identified requirements/ expectations;
- Implement and design new banking system solutions, including internet and mobile banking;
- Analysis of business requirements & defining criteria of enhancement proposals;
- Work as a part of the team and communicate effectively with software developers, product managers and other staff;
- Work closely with the development and product teams and clearly communicates with all stakeholders in the management and progress of projects.
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Network One DistributionNovember 2018 - May 2019

- Working closely with the sales team on proposals and pitches for business;
- Attending meetings with business development managers and acting as a technical expert;
- Putting together business cases for the sales teams to support their proposals;
- Working closely and collaboratively with customers to devise effective solutions;
- Ensuring that the company’s product can deliver on the customer’s requirements;
- Working closely with customers to understand and capture requirements;
- Providing ongoing support for customers post implementation.
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Direct Consulting & Advertising > DCA VenturesJune 2017 - November 2018

- Creating a detailed business analysis, in order to deliver improved business performance and effectiveness;
- Being the voice of the customer and providing a business perspective on value during day-to-day development;
- Ensuring solutions meet business needs and requirements;
- Work closely with the development and product teams and clearly communicates with all stakeholders in the management and progress of projects;
- Provide key performance metrics to the Head of IT on the deliveries and benefits realization of change implementations;
- Identifying, developing, and supporting business process change;
- Work as a part of the team and communicate effectively with software developers, product managers and other staff;
- Collaborate and provide business analysis support to the product owner, business sponsors, SMEs and testers during development.

IT Support Analyst (Jul 2016 – Jun 2017) 

- Provide user support, assisting with troubleshooting, configuration and escalated problem management via phone and e-mail;
- Perform user administration duties, testing new technology;
- Develop technical training materials and conduct training programs for customers and coworkers on basic technical details;
- Responding to breakdowns;
- Contribute expertise towards a proposed technical solution and will work with internal colleagues to define the roadmap and milestones;
- Handling tickets created for all issues addressed to our unit within agreed SLAs and providing the aproppiate solutions.

My stack

Protocols

JSON

Analysis methods and tools

Requirements Analysis, Agile Methodology, Confluence, JIRA

Open Source solutions

Swagger

Languages

SQL

Others

B2B, API, Business Analysis, Agile Scrum, Analysis, Business Process

Technologies

Web Services

Software testing

API testing

Other

Jasper, Open Api

My education and trainings

Bachelor's degree - The University of Bucharest2014 - 2017