Priyanka A.

BUSINESS ANALYST

522 dollar

My experience

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InfosysJuly 2018 - August 2019

Client: Unilever
Technology Solutions Group, Infosys
Assisted global companies with the lean, tactical, robotic process and cognitive automation for processes such as HRO, F&A and customer service. Conducted design thinking workshops to foster collaborative innovation and ideate on the solutions to business challenges. Analysed the impact of current process/solution, identified gaps and customer pain points, created assessment reports, AS-IS and TO-BE flows, recommended on the process improvements, created performance dashboards to monitor and track the service KPIs as well as incident and change management summaries, handled client governance calls and helped in smooth implementation of projects. Designed value stream mapping to showcase the linkage of metrics to key business drivers for prioritization & effective resource utilization. Prepared impact assessment reports to track estimated vs realized benefits. Helped teams transition from standard waterfall to the agile methodology by training the
BA/PO fraternity on choosing the right requirement elicitation technique and writing effective user stories with clear acceptance criteria. Supported Pre-Sales in creating marketing collaterals such as case studies, ROI, Business case Proposals and POCs. Worked on branding initiatives for both internal and external client visits.
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Retail, CPG and Logistics Dept.May 2016 - November 2017

Worked with Brand Managers to help them make smart decisions and to implement them & track their impact.
Created business use cases, proposals, operational and pricing models. Ran agile ceremonies and led project delivery: coordinated with multiple external and internal teams. Worked closely with the product owner to manage the product roadmap of a large web platform by maintaining and prioritizing product backlog increments. Conceptualized and defined the functional design of web applications along with numerous API integrations to improve client's digital presence and to enhance consumer engagement. Drove 4 multiple projects at once each with strict deadlines. Reviewed user stories and acceptance criteria in JIRA, created folder structures to store artifacts in Confluence and tracked the progress of deliverables using Storyboards. Developed a comprehensive SEO and web analytics framework using Excel for website audit analysis to help brands with insightful decision making. Received appreciation from clients for ing analysis in business language instead of technical terms. Helped brands redesign their websites and launch direct-to-consumer eCommerce platform. Managed 2 teams each with 10 members (Developers, UX, UI, Architect, QA testing).
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MindtreeMay 2016 - November 2017

Agile Digital Consultant:
★ End to end Project implementation experience including scoping, gap-analysis, deliverables, user stories, KPI monitoring, end-to-end implementation, user acceptance testing, and project sign-off
★ Collaborated with multiple third parties to arrive at a finalized solution approach and enabled on-time on-budget scope-aligned E2E delivery
★ Specialized in handling Agile projects using Scrum Techniques
★ Analyzed requirements to recommend user engagement features ensuring higher conversion rates on web apps
★ Worked with Brand managers to help them make smart decisions & then to implement & track them
★ Led project delivery: co-ordinate with the client team, external teams & internal delivery teams
★ Organized interactive sessions with the Creative agencies to define rules to develop responsive website designs
★ Worked on RFPs; formulated working model along with Pricing
★ Designed a comprehensive SEO Audit framework for Brand sites
★ Devised plan for Digital Marketing Campaign to generate leads from top 50 Companies in NA
★ Developed a template to evaluate CMS (Content Management System) vendors and bucketed various brand sites into their respective categories
★ Worked on creation of a Co-innovation hub for idea generation
★ Ideation on platform integration on emerging technologies like Chatbots, Conversational commerce and Social APIs
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Zensar TechnologiesApril 2015 - May 2015

Strategy Consultant:
✯ Led the community development initiative by assessing the possible interventions in an urban slum by collaborating with a start-up and using Geographical Information Systems (GIS) technology
✯ Collaborated with several not-for-profit organizations and analyzed the work at Zensar Foundation to recommend solutions enhancing their CSR (Corporate Social Responsibility) Strategy
✯ Created CSR Dashboard to track the team's progress along with an indication of overall 'Results Chain' from Input to Output to Outcome to Impact for each CSR initiative
✯ Designed Partner Evaluation Dashboard: a tool to help monitor, assess and enhance the various partnerships of Zensar Foundation
✯ Created a detailed project proposal (to create a scalable GIS model for community development) listing out the project goal, objectives, vendor profile, implementation plan, benefits, commercials
✯ Recommended on breakthrough volunteering for an enhanced employee engagement culture
✯ Researched on CSR Models that would be competitive on a global scale
✯ Assisted in conducting PAR (Participatory Action Research): focus group discussion for community mobilization
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CSR StrategyApril 2015 - May 2015

Client: Zensar Foundation
CSR Strategy, Zensar Technologies
Collaborated with several not-for-profit organizations and analyzed work at Zensar Foundation to recommend solutions enhancing their Strategy into Corporate Social Responsibility (CSR). Designed an all-inclusive
Decision Dashboard to assess the impact of partner organizations and the progress of all the on-going CSR activities. Conceptualized the implementation of Geographic Information System (GIS) mapping for urban slum community in Pune to help in focused interventions for community development by collaborating with a start- up. Conducted PAR (Participatory Action Research) focus group discussion for community mobilization.
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iGATE Global SolutionsFebruary 2012 - July 2014

Programmer and Technical Analyst:
☐ Development and Maintenance of systems in Mainframe Technologies
☐ Worked for Banking and Financial Services client in areas of Insurance and Investments
☐ Handled Quality Assurance and control activities
☐ Technical Skills: Languages (COBOL), IBM Technologies (JCL, VSAM, CICS), Database (DB2), Operating Systems (VSE, MVS), Tools & Utilities (TSO/ISPF/SPUFI, Easytrieve), Other skills: Agile Methodology
☐ Training's Attended: Peer Review, Defect Prevention, Citizenship Program
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BFSI ServicesFebruary 2012 - July 2014

Client: Royal Bank of Canada
BFSI Services, iGATE Limited Worked as a Mainframes programmer in the domain of Insurance & Investments. Executed work requests involving analysis, design, coding, testing, implementation, and documentation. Helped client launch mutual funds and generated reports using SQL queries. Facilitated governance calls with a walkthrough of project status activities to stakeholders. As a Configuration Manager, supported Quality Assurance and reviewed the team deliverables. Organized and conducted several knowledge-sharing sessions and team-building activities.
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Bharat ElectronicsJanuary 2011 - February 2011

Designed and developed a PD (Pulse Digital) simulator for the ESM system:
++ Context: The ESM (Electronic Support Measures) system is used to measure the parameters of radar emissions in the operating frequency range along with pulse width, pulse repetition frequency, signal strength, the direction of arrival, etc. These systems are installed in warships, aircraft, and submarines. The PD simulator generates PD (Pulse Descriptor) data which contains the information of the radar signal and is used to test the ESM processor.
++ Summary: This project work involves design, development, and modification of the ESM processor simulator. It involves the design and manufacture of an electronic circuit using ICs, PALs and interface circuits. The design is verified for its functionality before fabrication. BEL standard processing techniques have been used in the work. After successful hardware functionality, software for PALs using ABEL coding is developed and C language coding is developed for the entire simulator. Then the hardware and software are integrated and tested for its final checks.
++ Learnings: From this project, I gained practical knowledge on the design of electronic circuits, manufacturing processes, hardware realization, software development and its cycle, report generation and usage of advanced test equipment.

My stack

WordPress, Stakeholder management, SQL, Salesforce.com, RPA, Project Management, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Jira, Digital Marketing, Confluence, Business Process, Business Cases, Business Analysis, Branding, Analytics, Agile Methodology