Responsibilities: - provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products. - perform second-level diagnosis and troubleshooting support to end-users and customers. -provide support in accordance with established processes and document incidents and remedies. -responsible for deployment of updates and apps using SCCM. -Application used: Sap CRM-Ticketing system , Active directory, Microsoft Exchange , SCCM, MIM,Remote desktop.
Responsibilities: - Responsible for meeting deadlines and execution of customer requirements - Is responsible for the quality of the solutions offered; - Documented continuously on new discoveries in the field of activity -learning products for a better sale;
Resort Quest by Whyndham ,Bethany Beach, DelawareJune 2010 - June 2014
Responsibilities: -coordination and sustain a team in order to obtain the best result on field; -Planning , organizing and supervising the operational activities; -in charge with training the employees; - Responsible for compliance and deadlines execution and customer requirements ; - Is responsible for the quality of the solutions offered
Responsible for maintaining relationships with travel companies, offers advertising, entertaining, preparing invoices, accommodations, stock. Guide for foreign tourists translator.
Training, Teamwork, SAP, Leadership, HR, Active Directory
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