Consultant

mso-bidi-font-family:"Times New Roman";color:black">Develop and coordinate the
Agile Rollout Strategy in collaborative approach with Senior Leadership Team,
CEO, CIO, Agile HQ Transformation Team:

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Initiate
& support the adoption for 35 teams in the IT Hub, with focus on Agile
Processes, Team Dynamics, Mindset and Culture, Product Backlog Management,
Technical Practices and Automation (Scrum, Kanban, Kata, PDCA, OKRs, Obeya,
Impediment Process) – team, tribe and management levels

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Help the
organization in becoming a learning organization, considering adult learning
theory, needs assessment and continuous innovate (1:1 coaching; communities of
practice; Lean Coffee; peer working and buddy system; blended learning via
trainings, workshops and leadership programs; cultural awareness; procedures
& policies reviews towards successful process improvement)

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Measure
Agility Progress for an organizational effectiveness -continuously inspect and
adapt the Agile Rollout Plan in its different maturity phases (Metrics &
KPIs)

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People
Manager for a team of 4 Agile Coaches – recruitment, career development plan,
performance management & KPIs, building team spirit, conflict management,
running meetings.

mso-bidi-font-family:"Times New Roman";color:black">Dispatching, analyzing
customer requirements, debugging, testing and solving incidents raised by
international customers (Europe and Asia) via ticketing tool, written
communication, phone:

·
Create
SQL & Teradata Data Correction Patch Scripts (with focus on quality
standards and compliance), document the solution and coordinate the IT Service
Management for the entire IT Lifecycle with ITSM parties like Business Analyst,
Maintenance, Development, Quality Assurance teams to remove the bug and/or add
new functionality for long-term fix

·
Informal
leader: troubleshooting role for complex cases along with mentoring and
coaching, moderate team meetings, sustain presentations on behalf of the team,
identify training needs and working instructions for the team

mso-bidi-font-family:"Times New Roman";color:black">Act as project leader in
small projects

mso-bidi-font-family:"Times New Roman";color:#00000A">Provide on-site ERP
technical customer service and consultancy, including, but not limited to,
upgrades, migration, end-user training, manual testing on applications like Billing,
Contracts, Finance, Litigation, Acquisition &Stocks, Fixed Assets, HR&
Payroll
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