My experience

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Agile Coach & Personal ProjectsJune 2018 - April 2020

Short assignments as an Agile Coach (Lidl Digital, Raiffeisen Bank).
Sabbatical leave in order to finish some personal affairs.
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ING Tech HubMarch 2017 - May 2018


mso-bidi-font-family:"Times New Roman";color:black">Develop and coordinate the
Agile Rollout Strategy in collaborative approach with Senior Leadership Team,
CEO, CIO, Agile HQ Transformation Team:




color:black">•
Initiate
& support the adoption for 35 teams in the IT Hub, with focus on Agile
Processes, Team Dynamics, Mindset and Culture, Product Backlog Management,
Technical Practices and Automation (Scrum, Kanban, Kata, PDCA, OKRs, Obeya,
Impediment Process) – team, tribe and management levels




color:black">•
Help the
organization in becoming a learning organization, considering adult learning
theory, needs assessment and continuous innovate (1:1 coaching; communities of
practice; Lean Coffee; peer working and buddy system; blended learning via
trainings, workshops and leadership programs; cultural awareness; procedures
& policies reviews towards successful process improvement)




color:black">•
Measure
Agility Progress for an organizational effectiveness -continuously inspect and
adapt the Agile Rollout Plan in its different maturity phases (Metrics &
KPIs)



·
People
Manager for a team of 4 Agile Coaches – recruitment, career development plan,
performance management & KPIs, building team spirit, conflict management,
running meetings.



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Metro Systems RomaniaJanuary 2012 - March 2017




mso-bidi-font-family:"Times New Roman";color:black">Provide situational
leadership for the 2 distributed BI Support teams (Romania and China – 15
members in total), being accountable for Service Delivery through roles such
as:



·
People
Manager
mso-bidi-font-family:"Times New Roman";color:black">: recruitment, career
development plan, performance management and KPIs, building team spirit, conflict
management, running meetings. Proud of creating a stable team for 3 years by
empowering, engaging and creating team spirit, while providing continuous technical
challenges and opportunities to grow.



·
Technical
Lead
mso-bidi-font-family:"Times New Roman";color:black"> (SQL, Teradata, Unix):
provide technical training, advice and hands-on support on incidents (including
data interpretation) to assure Customer Service Satisfaction, Service Level
Agreements, Continuous Product Improvement, Agile & Dev Ops Adoption for
better quality, time, performance and usage



·
Escalation
& Incident Manager – act
like Single Point of Contact for ITSM incident & problem management; assure
24/7 service availability, monitoring and integration within Release
Management; find the root cause with focus on operations management – cost-effective
solutions, delivery within the agreed time, meet quality and functionality,
takes feedback and provide it for the process improvement via policies and
procedures, including and not limited to: staff shift scheduling, coordinate
escalation events, workload monitoring, improve Support KPIs by increasing
automation (5 Automatic Data Quality Checks in Phase 1 of the DQ Project) and
streamline theprocesses, Incident
Reporting & Statistics (plus ad-hoc reports), improve Customer Experience
overall.



·
Knowledge
Manager
mso-bidi-font-family:"Times New Roman";color:black"> – accountable to have
up-to-date knowledge base – best practices on support activities; facilitate
knowledge sharing sessions internally and with our customers.




mso-bidi-font-family:"Times New Roman";color:black">Implement Kanban and
facilitate the Scaling Initiative across dependent teams

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Metro SystemsDecember 2008 - January 2012




mso-bidi-font-family:"Times New Roman";color:black">Dispatching, analyzing
customer requirements, debugging, testing and solving incidents raised by
international customers (Europe and Asia) via ticketing tool, written
communication, phone:



·
Create
SQL & Teradata Data Correction Patch Scripts (with focus on quality
standards and compliance), document the solution and coordinate the IT Service
Management for the entire IT Lifecycle with ITSM parties like Business Analyst,
Maintenance, Development, Quality Assurance teams to remove the bug and/or add
new functionality for long-term fix



·
Informal
leader: troubleshooting role for complex cases along with mentoring and
coaching, moderate team meetings, sustain presentations on behalf of the team,
identify training needs and working instructions for the team




mso-bidi-font-family:"Times New Roman";color:black">Act as project leader in
small projects

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Orange RomaniaFebruary 2008 - December 2008




mso-bidi-font-family:"Times New Roman";color:black">Provide ERP application
support on Oracle Fixed Assets and Cash Management – data correction scripts,
align functional and technical documentation with 3
color:black">rd
mso-bidi-font-family:"Times New Roman";color:black"> party vendor.

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Siveco RomaniaSeptember 2006 - February 2008




mso-bidi-font-family:"Times New Roman";color:#00000A">Provide on-site ERP
technical customer service and consultancy, including, but not limited to,
upgrades, migration, end-user training, manual testing on applications like Billing,
Contracts, Finance, Litigation, Acquisition &Stocks, Fixed Assets, HR&
Payroll
mso-bidi-font-family:"Times New Roman";color:black">

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Gena ElectricAugust 2004 - September 2006

Responsible for book-keeping basic accounting activities: Daily ledger, employee settlements, purchase & sales journals

My stack

Software testing

Manual testing, Debugging

Analysis methods and tools

Agile Methodology, Kanban, Confluence

Languages

Oracle PL/SQL, SQL

IT Infrastructure

Unix

Others

Project Management, Team management, Quality Assurance, Customer relationship management, Incidents management, Troubleshooting, Release Management, Time Management, Leadership, Problem Solving, Coaching, Mentoring

Databases

Oracle, Teradata

My education and trainings

Certifications - --

Courses - --

Bachelors Degree - Faculty of Accounting and Informatics