Claudia Elena R.


45 dollar
17 years
Cluj-Napoca, ROMANIA

My experience


UCMS Group România by AROBSApril 2006 - Present

  • Provide first line support to customers via telephone/email for application Dp-Payroll
  • Respond to customer queries in a polite, positive and professional manner.
  • Planning, monitoring and controlling the flow demand for support until successful completion.
  • Identify customer needs and help customers use specific features;
  • Prepare the documentation necessary to further modifications and customizations made in the application
  • Assure the plan and implementation of application testing
  • Analyze and estimate the testing efforts; bring issues and problems to the attention of the Software team;
  • Interact with product development and product management about new releases, new functionalities.
  • Ability to troubleshoot and work with different file types such as Office, SQL, XML etc.

SC Relad Pharma S.AOctober 2004 - May 2006

My stack




Microsoft SQL Server

Software testing

Manual testing


Data analysis, Product Ownership, Strategic Planning

Computer Tools

Microsoft Office Pack, Microsoft Office 2007 (Excel + Word)

Analysis methods and tools

Testlink, Mantis Bug Tracker

My education and trainings

Postgraduate course "Applied Informatics" - Technical University of Cluj Napoca2014 - 2016

Economics - Babeș-Bolyai University of Cluj-Napoca2000 - 2004

Sociology - Babeș-Bolyai University of Cluj-Napoca2000 - 2004