Claudia Elena R.

Consultant

45 dollar
Freelancer
17 years
Cluj-Napoca, ROMANIA

My experience

More

UCMS Group România by AROBSApril 2006 - Present

  • Provide first line support to customers via telephone/email for application Dp-Payroll
  • Respond to customer queries in a polite, positive and professional manner.
  • Planning, monitoring and controlling the flow demand for support until successful completion.
  • Identify customer needs and help customers use specific features;
  • Prepare the documentation necessary to further modifications and customizations made in the application
  • Assure the plan and implementation of application testing
  • Analyze and estimate the testing efforts; bring issues and problems to the attention of the Software team;
  • Interact with product development and product management about new releases, new functionalities.
  • Ability to troubleshoot and work with different file types such as Office, SQL, XML etc.

SC Relad Pharma S.AOctober 2004 - May 2006

My stack

Languages

XML, SQL

Databases

Microsoft SQL Server

Software testing

Manual testing

Others

Data analysis, Product Ownership, Strategic Planning

Computer Tools

Microsoft Office Pack, Microsoft Office 2007 (Excel + Word)

Analysis methods and tools

Testlink, Mantis Bug Tracker

My education and trainings

Postgraduate course "Applied Informatics" - Technical University of Cluj Napoca2014 - 2016

Economics - Babeș-Bolyai University of Cluj-Napoca2000 - 2004

Sociology - Babeș-Bolyai University of Cluj-Napoca2000 - 2004