Consultant

 Managing a complex service delivery structure with ambitious SLA/KPI requirements
 Managing service delivery teams in multi-disciplinary IT-enabled business operations
 Producing results under pressure of covering multiple roles in one such as Project Manager, Team Manager and Office Manager
 Improving business processes using "Lean" principles
 Conducting testing activities using agile principles on web and mobile devices
 Producing deliverables such as Traceability Matrix, Risk Matrix and Mitigation plans
 Business requirement documentation
 Implementation of Productivity Software ActiveOps throughout the lifecycle
 Implementation of AOM Connect across the business to enable smooth integration of work
 Daily data validation tasks
 Working on behalf of the Department of Work and Pension and handling extremely sensitive data
 Managing a team of healthcare professionals, clinical service leads, performance coaches, auditors and mentors
 Accurate reporting of business OKRs and Service Line performance
 Forecasting and planning of workload and resource
 Identifying trends and correlations by establishing variances
 Delivering coaching and development strategically
 Conducting interviews and recruiting high calibre professionals
 Intensive use of AOM Workware, IBM Cognos, SAP Netweaver (in form of MyAtos), Microsoft Office including Excel, Word, PowerPoint, Outlook and Lync
 Challenging conventional ideas and persuading people to engage with new processes to achieve business objectives
 Responsible for positive, effective and efficient change management to achieve best outcomes
 Taking ownership of H&S regulations and legal requirements by raising awareness of safety procedures and regularly liaising with occupational health