Role: * Pre-study, evaluate, compare and analyse business requirements for new enterprise IT solutions; * Install, configure and integrate new IT solutions in ``Proof-of-Concept'' mode and then in test and production; * Troubleshoot technical issues during the entire implementation phase and thoroughly document knowledge base articles to support the operations; * Coach support team members to ensure fast incident resolutions and SLA compliance; * Maintain the IT solutions, document changes according to the ITIL best practices and participate in the Change Advisory Boards.
Role: In charge with the following Line-of-Business (LOB) applications: o TradeSmarter CRM (used by the business to manage, sales leads, contacts, partner companies and campaigns); o MEXOS (used by the business for reporting and Marketing Management system for affiliates); o SpotOption (used by the business to to manage, sales leads, contacts, partner companies and campaigns) Support LOB applications as an escalation point for technical issues raised by the first-line team (e.g. perform deep-dive analysis into application logs, system logs, network traces, etc.); Perform regular maintenance of the Line-of-Business applications and their underlying Windows operating system (e.g.: installing patches, updating certificates, monitoring application-specific scheduled tasks and integration interfaces); Participate in technical migration projects and integration projects when new business-application must be deployed;
* Administration of Active Directory build on Windows Server 2012 R2 (Users and Computers, GPO, Windows Firewall Policies, File and storage, Roaming profiles, Certificates Enrolment Policies); * Virtualisation in Hyper-V; * Administration of Windows SQL Server 2012 and 2016 (Always-On High- Availability Clusters, Replication, Backups, Restores); * Administration of the Fortinet firewalls (policies, users and certificates);
Role: * In charge with the following Line-of-Business (LOB) applications: o Back Office CRM - internal application developed with Java technology (used by the business to manage, sales leads, contacts, partner companies and campaigns); o MEXOS (used by the business for reporting and Marketing Management system for affiliates); * Support LOB applications as an escalation point for technical issues raised by the first-line team (e.g. perform deep-dive analysis into application logs, system logs, network traces, etc.); * Perform regular maintenance of the Line-of-Business applications and their underlying Windows operating system (e.g.: installing patches, updating certificates, monitoring application-specific scheduled tasks and integration interfaces);
* Participate in technical migration projects and integration projects when new business-application must be deployed;
Role: Web-server administration; SQL server administration; Coordination of other co-administrators (support shifts, tasks, access grants); Manage several external contractors to deliver services to the public institution;
(1 year 10 months) * Coordinate Procter&Gamble ad-hoc projects * Responsible for survey correctness and look&feel (scripted in Confirmit) * Responsible for creating the quotas structure and checking it against project specifications * Fieldwork Management * Coordinate internal teams (sampling, DP and programming) and external project resources and activities at the task level. * Prepare and update the documentation for all projects * Closing projects
My stack
Languages
Java
Technologies
cPanel
IT Infrastructure
Windows Server, Virtualization, Active Directory, Hyper-V
Business Intelligence
SPSS
Databases
Microsoft SQL Server
Others
ITIL, Leadership, Business Strategy, Troubleshooting, Analysis, Analytics, Strategic Planning, Research, Project Management, Market research
Other
Lead Technical Consultant, Back Office Escalation Analyst, Senior Enterprise Architecture Advisor, Web-server administration, Senior Data Consultant, Microsoft Windows Server 2012 R2, Microsoft Windows, Project Manager, Proof of Concept, Perform regular maintenance, survey correctness, Informatics, Web Developer
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