Halmi N.

Cto

540 dollar

My experience

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SDLDecember 2018 - Present

- providing real time response
esolution to customer support inquiries
- interacting with SDL customers via phone, e-mail and remote sessions
- diagnosing problem causes and provide solutions and best practices to customers
- ensuring continuous monitoring and follow-up of customer issues so that they are resolved according to customer service level agreement timelines
- contributing and maintaining knowledge base articles in a KCS workflow
- working closely with the development team diagnose bugs and provide suitable workarounds to end users
- testing new product releases\patches and provide feedback to development
- demonstrating to and train end users on the various software applications
- installing all the SOFTs on Windows Servers 2012/2012 SR2, 2016
- working closely with SQL Server Management Studio
- receiving all the tickets in Salesforce
- raising bugs in JIRA to the development
- giving all the support on Windows Servers ( infrastructure, user rights etc. )

NTT DataMay 2017 - November 2018

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NTT DataFebruary 2016 - December 2016

Responsible for business development from operations perspective for his/her customers.
For this, I will identify and suggest actions, and ensure they are properly applied in accordance to top
management decisions
Act as escalation point from operations for his/her customers both internal and external
escalate further issues that can't resolve
Review and report periodically on the projects status and overall cooperation with customers, and decide any
actions needed towards customer satisfaction
Ensure agreed/appropriate operation processes are in place
Bring a level of innovation in the cooperation with the customer
Pre-sale - review/advice on operations part of proposals for existing/potential customers
Resourcing - responsible for staffing project teams considering the strategic approach for customers
Resource manager of personnel working on his/her customers
Provide support for management roles in his/her delivery unit
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Payroll Germany - Bombardier TransportationMay 2015 - January 2016

Act as a first point of contact in HR for enquiries from both internal and external customers? Provide a
seamless administrative service to the country / divisional client group within the SSO scope.(Includes data
entry, correspondence, filing)?
Enter data for payroll and time & attendance into the relevant systems according to predefined processes?
Operate within team SLAs for quality, accuracy and turnaround time.? Provide data/workload information to
team-leader on a weekly basis and as requested. ?
Use and develop expertise in the full range of tools and technology required to perform the role? Provide a
professional and friendly service at all times to peers in the DACH region
Develop an effective working relationship with the client group and related departments across the business
toensure a streamlined service is provided to the customer. ?
Continually look at ways of improving process and procedures within the HR function to improve the level
ofsupport provided to the customer.?
Suggest and follow through on process improvements
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DACH - Office DepotApril 2014 - April 2015

Acts as Deputy Team Leader for Operations
Makes sure all records are accurate
Reaches targets and deadlines given by the team leader
Assists team members whenever they need advice/ help in solving client enquiries
Offers technical support for Process Assistants
Reinforces communication within team leaders and Pas
Ensures fluency of activity in the absence of team leaders
Provides support to team leaders and offer advice on process related issues
Addresses escalated queries from the Pas
Assists TLs in process improvements
Manages the technical process related to his/ her line of activity
Monitors the implementation of both existing and new company procedures
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Office DepotMay 2013 - March 2014

Allocates all received payments according to the customers' remittance advice
Inputs and allocates cheques received
Clears unapplied/ suspended account
De-blocks and reverses allocated payments
Keeps the records of all processed payments as per the TL's instructions
Performs any additional reports and checks according to the country rules and regulations
Updates the customer records with the relevant information following any payment
Conducts regular interactions over the phone/email with the customers in order to fulfil the assigned duties
Escalates any difficult situations to the process specialist / TL according to the procedures
Is personally responsible for the quality of his/her work as documented by the Company's official documents
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Office DepotNovember 2012 - May 2013

Allocates all received payments according to the customers' remittance advice
Inputs and allocates cheques received
Escalates any difficult situations to the process specialist / TL according to the procedures
Is personally responsible for the quality of his/her work as documented by the Company's official documents

My stack

IT Infrastructure

Windows Server

Computer Tools

Microsoft Office Pack, MS Outlook

Others

Technical Support, Time Management, Troubleshooting, Teamwork, Problem Solving, Communication, Strategic Planning, Quality Assurance, Negotiation, Leadership, Data entry

ERP&CRM

Salesforce, SAP

Databases

Oracle

Technologies

Citrix

Languages

SQL

Analysis methods and tools

Confluence, JIRA

Business Intelligence

QlikView

My education and trainings

Bachelors Degree - Dimitrie Cantemir University2009 - 2013