Gradinaru A.
Database Optimization Expert
115 dollar
Freelancer
16 years
Bucharest, ROMANIA
My experience
More
OracleFebruary 2012 - Present
1. Service Delivery Engineer
• deliver post-sales support and solutions to the Oracle customer base;
• interface with the customer's IT staff on a regular basis, either at the client's site or from a remote location;
• responsible for resolution of complex technical problems related to the installation, recommended maintenance and use and repair / workarounds for Oracle Database products;
• varied and complex job duties utilizing independent judgment;
• travel on customer site on regular basis in order to resolve complex issues and/or deliver specific services (including knowledge transfer sessions and workshops);
2. Siebel CRM Support Engineer
• manage and resolve Service Requests logged by customers on Siebel products, particularly sysadmin, installation, application &database performance and general configuration issues;
• contribute to proactive support activities according to product support strategy and model;
• working towards, adopting and contributing to new processes and tools (OracleWeb Conferencing, diagnostic methodology, scripting tools, etc);
• contributing to Knowledge Management content creation and maintenance;
• participating in Root Cause / Corrective Action activities defined within the product area in order to further enhance the customer experience and improve the Oracle product;
• maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area.
3. LMS Technical Consultant• provide remote support to Oracle customers throughout the process of installing and running LMS technical measurement tools:
• validate proper data collection, installation and configuration of the tools;
• ensure the timely completion of technical measurement process steps;
• provide support and consultancy for License Management consultants in the field;
• perform comprehensive and accurate analysis of the collected data;
• present and explain results and findings using various reports;
• develop & enhance the productivity tools to automate and support LMS technical data analysis activity;
• research, develop and maintain technical LMS tools to measure customer’s Oracle usage;
• maintain product expertise in assigned area of Oracle products, contributing to Knowledge Management process in LMS.
• deliver post-sales support and solutions to the Oracle customer base;
• interface with the customer's IT staff on a regular basis, either at the client's site or from a remote location;
• responsible for resolution of complex technical problems related to the installation, recommended maintenance and use and repair / workarounds for Oracle Database products;
• varied and complex job duties utilizing independent judgment;
• travel on customer site on regular basis in order to resolve complex issues and/or deliver specific services (including knowledge transfer sessions and workshops);
2. Siebel CRM Support Engineer
• manage and resolve Service Requests logged by customers on Siebel products, particularly sysadmin, installation, application &database performance and general configuration issues;
• contribute to proactive support activities according to product support strategy and model;
• working towards, adopting and contributing to new processes and tools (OracleWeb Conferencing, diagnostic methodology, scripting tools, etc);
• contributing to Knowledge Management content creation and maintenance;
• participating in Root Cause / Corrective Action activities defined within the product area in order to further enhance the customer experience and improve the Oracle product;
• maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area.
3. LMS Technical Consultant• provide remote support to Oracle customers throughout the process of installing and running LMS technical measurement tools:
• validate proper data collection, installation and configuration of the tools;
• ensure the timely completion of technical measurement process steps;
• provide support and consultancy for License Management consultants in the field;
• perform comprehensive and accurate analysis of the collected data;
• present and explain results and findings using various reports;
• develop & enhance the productivity tools to automate and support LMS technical data analysis activity;
• research, develop and maintain technical LMS tools to measure customer’s Oracle usage;
• maintain product expertise in assigned area of Oracle products, contributing to Knowledge Management process in LMS.
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OBI Group HoldingAugust 2010 - February 2012
• ensured correspondence of the central business applications with business needs;
• analyzed business processes, gathered requirements for central business applications,translated requirements into applications’ features specifications and operational procedures;
• coordinated building and deployment of applications;
• performed various applications support, test, and harmonization of central related business applications in the head office;
• developed small applications in in order to standardize the support for accounting and purchasing departments;
• advanced data analysis based on SQL scripts and ad-hoc reports for the board members or managers;
• data administration tasks when required;
• day-to-day activities regarding network administration.
• analyzed business processes, gathered requirements for central business applications,translated requirements into applications’ features specifications and operational procedures;
• coordinated building and deployment of applications;
• performed various applications support, test, and harmonization of central related business applications in the head office;
• developed small applications in in order to standardize the support for accounting and purchasing departments;
• advanced data analysis based on SQL scripts and ad-hoc reports for the board members or managers;
• data administration tasks when required;
• day-to-day activities regarding network administration.
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ContinentalDecember 2006 - August 2010
• support for internal Purchasing Tools, application usability issues, data analysis issues, general database issues, bugs reporting and analysis;
• real time assistance for Purchasing Applications;
• Purchasing IT Applications User Administration;
• Data Analysis and reporting of purchasing data based on simple and complex SQL statements in Oracle 11g Database Server;
• DML commands for mass user right updates, mass material characteristic updates, material, prices, quantities;
• test of different patches / new versions / new functionalities of the Purchasing Applications
• build functional and technical specifications for the new application versions;
• end user documentation related to specific Purchasing IT Applications;
• trainings for worldwide people in the usability of the specific IT Applications;
• Master Data Management;
• responsible with the design of processes regarding Supplier Data Management in SAP PLM;
• responsible with Sharepoint platform administration inside the purchasing department (create and manage users and groups, work with web parts in order tocreate new sites for the Purchasing Applications).
• real time assistance for Purchasing Applications;
• Purchasing IT Applications User Administration;
• Data Analysis and reporting of purchasing data based on simple and complex SQL statements in Oracle 11g Database Server;
• DML commands for mass user right updates, mass material characteristic updates, material, prices, quantities;
• test of different patches / new versions / new functionalities of the Purchasing Applications
• build functional and technical specifications for the new application versions;
• end user documentation related to specific Purchasing IT Applications;
• trainings for worldwide people in the usability of the specific IT Applications;
• Master Data Management;
• responsible with the design of processes regarding Supplier Data Management in SAP PLM;
• responsible with Sharepoint platform administration inside the purchasing department (create and manage users and groups, work with web parts in order tocreate new sites for the Purchasing Applications).
More
Harte HanksJanuary 2005 - January 2006
• working closely and offering support to clients in order to establish all the necessary
requirements of certain Marketing Campaigns;
• creating the target audience and generating lists from simple extracts to more complex
assignments;
• quality validation of the data;
• post-campaign analysis;
• involvement in activities meant to increase the quality of services, analyze and improve the existing processes.
requirements of certain Marketing Campaigns;
• creating the target audience and generating lists from simple extracts to more complex
assignments;
• quality validation of the data;
• post-campaign analysis;
• involvement in activities meant to increase the quality of services, analyze and improve the existing processes.
My stack
Others
Siebel, ITIL, Business Analysis
Languages
Oracle PL/SQL, PL/SQL, SQL, XML
Databases
Oracle 12c, Oracle, Database and SQL tuning
IT Infrastructure
Unix, Linux
My education and trainings
Bachelor's degree in Business Information Systems - „Alexandru Ioan Cuza” University of Iași2003 - 2008
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