Service Dispatch Supervisor. - Offering constant support for a team of 12 people.- Providing trainings for new hires. - Holding monthly feedback sessions. - Creating new process documents and daily and monthly reports that reflect the department's activity. - Managing the payroll and other HR activities. Service Dispatch Coordinator. - Working with Field Operations and scheduling service calls for the technicians. - Acquiring a good knowledge of the United States map since I worked on all the territories. - In charge of placing orders for equipment, providing account information, updating 3rd party platforms, interacting with different other departments in order to provide the best service for our customers. - Following-up with our customers and keeping them updated with the technician's estimated time of arrival and other information they requested.
Customer Support Representative. - Troubleshooting over the phone and e-mail over 20 music and visual devices. - Handling stress very well considering I took over 70 calls per day. - Solving almost every call without dispatching a technician. - Handling billing and account management issues.
- Handled incoming calls from all over the world as a ticketing agent for Europe’s number one Airline Company. - Providing general information about the company’s services, issuing tickets and processing refunds for the customers. - Handled lost baggage claims, providing updates and resolution for the customers.
As Pentalog’s Talent Sourcing branch, SkillValue relies on a pool of 400,000+ Tech & Marketing Specialists – including 15,000+ Freelancers, a comprehensive catalog of IT assessments, available projects and job opportunities. Our SkillValue consultants are always ready and willing to help you boost your career.
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WHAT WE'RE ABOUT
Pentalog is a digital services platform dedicated to helping companies access world-class software engineering and product talent. With a global workforce spanning more than 16 locations, our staffing solutions and digital services power client success.