Ryan S.

Front End Developer

405 dollar
Freelancer
5 years
Warrington, UNITED KINGDOM

My experience

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O2April 2018 - Present

I. Payment management- Full-time - Feb 2017 – Present.
  • While Payment Management is the main role I also in the past have been seconded to assist other departments within small teams of 20 or so advisors,
  • for the secondment roles we always undergo full training for that specific role.
  • Dealing with consumer debt.
  • Setting up instalment plans/payment agreements.
  • Dealing with vulnerable customers.
  • Taking manager calls (Due to experience).
  • Raising credits (Due to experience).
  • Advising on where to further get financial assistance.
  • Giving financial assistance where possible
  • Following strict data protection procedures
  • Adhering to FCA compliance is every debt related call

II. Customer Service WebChat - Full-time - Oct 2019 – Dec 2019.
  • This role was a temporary basis to assist with WebChat levels at the time.

III. Complaints - Full-time- Aug 2018 – Jan 2019.
  • This role was a temporary basis to assist with email/call levels at the time.
  • Dealing with higher and lower level complaints (CRS/CRE).
  • Complaints could range from technical issues with mobile phones, tablets or Wifi dongles to missing orders, service in local area (Network mast issues) and billing disputes.
  • Complaints would need to have an outcome within 5-10 working days and if the customer did not agree with the outcome we would need to log and escalate the complaint, if this was already at higher level we would then issue deadlock (Compliant would then go to Financial ombudsman service).
  • All complaints would need to be logged as Resolved, no response or escalated within a spreadsheet.

IV. Customer Services Agent - Full-time - Apr 2018 – Jul 2018.
  • This role was a temporary basis to assist with call levels at the time.
  • Assist with billing disputes (If this could not be resolved this would then be escalated to a manager then complaints).
  • Porting numbers in from other network providers.
  • Migrating numbers from old accounts to new accounts (O2 accounts only).
  • Transferring ownership of contracts.
  • Full break down of bills (Explaining in full any additional charges).
  • Assisting with first stage of insurance claims on devices.
  • Looking into any service issues that are reported from customers.
  • Applying discounts (Where these are valid and have not been applied in error).
  • Tracing payments (If missing).
  • Chase up on fraud cases if customer has not heard back within 10 working days and raising fraud cases when reported by the customer.
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FreelanceOctober 2019 - Present

  • Currently working on a few web projects for clients using the following languages.

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redwigwamJanuary 2016 - February 2017

  • Running daily test.
  • Assisting non-technical members of the team.
  • Implementing new and maintaining current systems/addtions to the website.

ELECTRON TECHNICAL SOLUTIONS LIMITEDSeptember 2015 - December 2015

My stack

Frameworks

Bootstrap

Languages

CSS, HTML, JavaScript

My education and trainings

IMIAL Level 2 in Light vehicle maintenance and repair principles Field Of Study Light vehicle maintinace Grade IMIAL Level 2 - Riverside college Halton2013 - 2020

MCSA in Web Applications - ITOnlineLearning2019 - 2020