Ropardo - Software EngineeringSeptember 2016 - March 2017
IBM Project (Locall Apps, Treasury, Scanning, Billing) - Customer service orientation - Remote Infrastructure support delivery - Perform problem cause analysis - Resolve routine customer problem - Browser Support - Internet Explorer, Firefox, etc. - Communication Skills to be able to effectively communicate with customers over Phone / emai / sametime - Windows 2000/NT/XP/Vista/7/10 configuration options and troubleshooting - Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU - Assist in End to End Problem, Change and Incident Management. - Make sure all client tickets are resolved in agreed timelines with extreme service in delivering - Working with Server 2008, 2008 R2, 2012, SQL 2008 R2, and SQL 2012, EMS. - Windows services (Management Services) - Complex task scheduler - Independently analyzing, solving, and correcting issues in real time, providing problem resolution end-to-end - Monitoring FTP and fixing FTP situation - Ability to multi-task, prioritize and work under pressure - Analysis, diagnosis and neutralization of problem in the ERP system
Gama IT is the owner of an integrated software solution designed to manage the complete medical activities in health specialized institutions.
- Level 3 support - Application testing - Working with Server 2008, 2008 R2, 2012, SQL 2008 R2, and SQL 2012, EMS. - Debugging .NET - Bug fixing - Creating Reports and writing SQL procedures - Interfacing between customer and company in the process of analysis, implementation and post implementation - Creating SQL server maintenance backup plan - Finding optimal solutions for customer - Windows services (Management Services) - Complex task scheduler - Independently analyzing, solving, and correcting issues in real time, providing problem resolution end-to-end - Provide 24x7 support for critical production systems. - Assisting developers with complex query tuning and schema refinement - Performing scheduled maintenance and support release deployment activities after hours. - End user training – where applicable
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Pentalog is a digital services platform dedicated to helping companies access world-class software engineering and product talent. With a global workforce spanning more than 16 locations, our staffing solutions and digital services power client success.