Hisham O.

Full Stack Developer

690 dollar
Freelancer
17 years
Worcester, UNITED KINGDOM

My experience

Freelance Web Designer (Self-employed)January 2005 - Present

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IBMJune 2014 - August 2016

•    Providing initial remote technical software support for AIX to US clients
•    Interacting with client and IBM functions consistently until problem solution
•    Analyzing problems/situations, understanding problem impact on client business
•    Applying problem solving techniques
•    Responding to client queries, providing timely resolutions to client issues
•    Maintaining highest client satisfaction
•    Maintaining positive client relationships even in severe and pressurized situations
•    Performing problem management and end-to-end problem ownership
•    Logging all related activities for each customer query and handling client data securely
•    Employing IBM's standard support delivery methodologies and tools

IBM Professional Certifications Achieved:
- IBM Certified System Administrator - AIX 7.

Successfully Completed Exams:
- 000-221    AIX 7 Administration.
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PepsiCoDecember 2012 - December 2013

My job was based on different day to day graphic design projects, ranging from web banners to catalogues and presentation designs. I was also assisting in some of the advertising material designing and marketing ideas brainstorming.

Sales ExecutiveMarch 2011 - October 2011

Apple Authorized ResellerJanuary 2008 - January 2010

Alarm SystemsJanuary 2005 - January 2008

My stack

Others

Teamwork, Server Management, Technical Support, Team management, Leadership, Project Management

Languages

Python, JavaScript, Java

Embedded and Telecom

Arduino

IT Infrastructure

System administration, Unix, Linux, iOS

My education and trainings

Bachelor of Applied Science (BASc) - Arab Open University

Bachelor of Arts (B.A.) - Misr International University2010 - 2011

Bachelor of Architecture (B.Arch.) - Miss International University2007 - 2010

American Highschool Diploma - Modern Education Schools2003 - 2007