Pablo S.

Product Manager

555 dollar
Freelancer
10 years
Prague, CZECH REPUBLIC

My experience

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SAP ConcurFebruary 2018 - Present

Lead market research, product specification, positioning, and competitive analysis for the capture of expenses and ExpenseIt® from SAP Concur.
Obsessed with optimizing a product to achieve the business goals while maximizing return on investment. Drive product strategy and roadmap in conjunction with executive leadership, sales, and marketing.

Size lots of good opportunities. Make tough choices. Drive the roadmap.
Create concise yet detailed functional specification documentation.
Evangelize, engage with, and educate marketing, engineering, support, and others across the company. Get inside clients' heads, understand how they think and what they need. Resolve issues. Test. Do what it takes for a successful release. Monitor & refine. Forecast and monitor. Develop goal metrics and a plan to get there. And watch like a hawk.
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SAP ConcurApril 2017 - February 2018

Global Product Principal - Concur Mobile Senior position as Lead of the group offering B2B technical support for Expense services by Concur, dedicated to the apps Concur Mobile and ExpenseIt. Responsible team development and performance within the product group and over analyst in 3 different offices and time zones. Point of contact for escalations and app fixes. Cross-functional link between Support/
Services and R&D.
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SAP ConcurApril 2016 - March 2017

Lead of the group offering B2B technical support for Expense services by Concur. Focus on the Mobile part of the products.Responsibilities on team development and performance within the product group and over analyst in 3 different offices and time zones. Point of contact for escalations and app fixes.
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Concur Mobile and ExpenseItJuly 2015 - March 2016

B2B technical support for Travel and Expense services offered by Concur.
Senior position with responsibilities on colleagues development, and ownership on the most complex issues. Focus on the Concur Mobile and ExpenseIt Pro apps.
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SAP ConcurJune 2014 - March 2015

B2B technical support for Travel and Expense services offered by Concur. Senior position with responsibilities on colleagues development, and ownership on the most complex issues. Focus on the Concur Mobile and ExpenseIt Pro apps.

B2B technical support for Travel and Expense services offered by Concur.
Focus on the Concur Mobile and ExpenseIt Pro apps.
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ExxonMobilApril 2011 - May 2014

Logistics and customer service for companies purchasing solvents and plasticizers in Spain and Portugal. Accounts handled: Brenntag Quimica, Univar BV, SunChemical, General Cable, KemOne, Solvay Benvic, ...
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ExxonMobilDecember 2011 - May 2014

Role combined with CS and Logistics Professional

System support for the solvents, plasticizers and synthetics business regarding technical issues and innovations, process improve and tool implementations. It includes troubleshooting, developement, testing and roll-out of procedures and systems.
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Metropolitní univerzita PrahaOctober 2010 - March 2011

Organization of events like round tables, expositions, conferences and international conferences. Active promotion of the institution and the university through events, media and social networks. Active contact with VIPs from the education world in order to invite them to collaborate with the institution and the university.

My stack

Others

Product Ownership, Technical Support, Market research, Troubleshooting, Product Management, Social Media, Logistics

Other

Competitor analysis, Testing, secretary, customer service, Analyst, Global Product Principal - Concur Mobile and ExpenseIt, industry~engineering, Intel Assembler, Information Technology, Return on Investment, Client Support Analyst II, Develop goal metrics, colleagues development, Client Support Analyst, Technical Product Manager II, Responsible team development

Computer Tools

Microsoft Excel

Analysis methods and tools

Scrum, Agile, JIRA

ERP&CRM

SAP

Languages

SQL

My education and trainings

Master Degree - Political Studies - Institut d'Etudes politiques de Bordeaux2005 - 2010

Licenciatura, Ciencias Políticas y de la Administración - Universidad de Granada2004 - 2010