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My experience

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ComcastSeptember 2009 - January 2020

Directed the Broadband, IoT Automation, WiFi and Voice portfolios for Comcast West Division. Accomplished critical go-to-market & product launches while evaluating opportunities, mitigating risk, driving priorities and ensuring operational readiness. Demonstrated leadership success within a heavily matrixed organization by emphasizing strong relationships and effective communications.
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42UJanuary 2009 - September 2009

Managed business development, client relationship management and execution for the sale and implementation of energy efficient data center solutions. Owned full responsibility for strategic development and launch of the professional services infrastructure including all project management, business process development, and key performance indicators.
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AIMCOJuly 2007 - November 2008

Led teams of project managers to successfully execute highly complex operational programs for one of the nation's largest REIT's (Real Estate Investment Trust) covering over 1,000 nationally dispersed apartment communities, 250,000 residents and a revenue of $1.8B. Acted as a catalyst for change by developing and executing project plans, risk management plans, communications, training and process optimizations to ensure organizational adoption.
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CenturyLinkJanuary 2004 - January 2007

Directed initiatives totaling over $40M in combined revenue increases or expense reductions over a two-year period for a multi-billion dollar telecommunications company employing over 35,000 people. Managed nationally dispersed teams, as large as 80 people, to ensure systematic and standardized approaches to program planning and execution. Improvement initiatives focused heavily on operations, marketing and call center operations.
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CoxJanuary 1998 - January 2004

Created and managed the process for the supervision and tracking of all clients from point-of-sale through completion of installation for all Cox Business Services Video, Voice and Data customers (Cradle-to-Grave). Analyzed departmental operations and developed programs to improve divisional performance through a customer focused reduction in workflow complexity.

San Diego SpiritJanuary 2000 - January 2001

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KeywordsJanuary 1980 - January 1999

AREAS OF EXPERTISE
Execution, Technical Project Management, Program Management, Portfolio Management, (Agile, Scrum, Waterfall), Product Delivery, Product Deployment, Service Delivery, Solution Delivery, Operations Management, Benchmarking, Budget Planning, Engineering, Scheduling, Requirements Gathering, Hardware and Infrastructure Deployment, Strategic Planning & Execution, Process Engineering, Automation, Software Development & Implementation, Tools Development, P&L, Change Management (ADKAR), Data Analytics & KPIs, Asset/Inventory Procurement & Management, Internet, IP Voice, Internet of Things, WiFi, Telecommunications

APPLICATION KNOWLEDGE
Program/Project (MS Project, Jira, Rally, Workfront, Asana); Data Analytics (OBIEE, Tableau, SSRS); Productivity (Excel, PowerPoint, Word, Visio); Process (Oracle, Visio) Collaboration (Slack, Google Apps, OneDrive, SharePoint, Outlook); Conferencing (WebEx, Skype, Go to Meeting)

My stack

Others

Analytics, Spanish, Analysis, Six Sigma, Project Management, Marketing, Enterprise Project Management, OneDrive, Business Strategy, Strategic Planning, Customer relationship management, Team management, Risk management

Technologies

Software Development, Integration

Databases

Oracle

Analysis methods and tools

Product Life-cycle Management (PLM), Agile Methodology

Application servers

Microsoft SharePoint

Business Intelligence

SQL Server Reporting Services

Computer Tools

Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Multimedia

Director

My education and trainings

Organizational Leadership - Comcast LeadLive2018

Rising Leader's Program - Women in Cable and Television2012 - 2012

Certificate - Disney Leadership Institute2007 - 2007

Greenbelt - Six Sigma2004

PMP - Project Management Institute2004

BBA - Business - William & Mary1994 - 1998