Jesyree R.


732 euro
14 years
Mexico City, MEXICO

My experience


IBMMarch 2019 - Present

Manage E2E teams globally for HW tracking and asset end of life cycle involving professional and technical skills.
Establish a strategic vision and roadmap for maintaining products.
Lead program re engineering through processes’ analysis, establishing new ways of working through Agile methodology, ceremonies and best practices, providing focus and priorities for team’s development, technical skills , and launch innovation concepts to enable user experience.
Collaboration with global Leaders and others Product Owners to leverage improved solutions for services.
Lead global projects in collaboration with other stakeholders, involving professional and technical skills handling deliverables and measuring the results.

IBMJanuary 2018 - Present

Coordinate user stories to convert them
into requirements to distribute as part of the funnel of work to the
squad in collaboration with the Scrum Master. Coordinate Product
Backlog grooming according to customer requirements in order to meet
business needs. Turn into specific outcomes feedback received from
customers via Net Promoter Score (NPS) to develop corrective actions in
order to increase customer satisfaction. Develop showcases to
stakeholders to show the progress and minimum value products delivered
during iteration.
Ensure Service level agreements are met while making sure that squad is measuring what matters.

IBMDecember 2016 - January 2018

Ensure global software standards are
communicated and adhered to policies in America's Group (particularly
Mexico) as well as contribute to development of global standards. This
includes challenge status quo, proposing processes improvement and
innovation. Development of work instructions, education, command &
control points, compliance assurance, tools, etc. as well as reviewing
required exceptions. Implementation & control of global management
systems for software services.

IBMMay 2016 - December 2017

Responsible for executing the operation
according with the customer processes and IBM's standard policies,
interface with other asset teams, communication across employees ensure
compliance and improve control posture.
Ensure SW AM Team functions to validate and execute IBM Entitlement, Renewals and SW License Management.
direct support to DPEs. CF and users to ensure the delivery of the SW
Asset Management Services, all processes, policies, WINS are followed
and SLA's met.

IBMAugust 2015 - May 2016

The SW Scanning analyst will assist in
the collection and recording of the logical hardware inventory (host
names) and installed SW inventory:
Address issues reported in
central ticketing system, analyzing scanning infrastructures and
interfaces to BRAVO to determine actions needed.
Research and resolve orphan scans (installed SW inventory scans that cannot be connected to a logical HW device or host name.

IBMMay 2014 - August 2015

Monitor the incoming workload
Route the orders though the proper approval chain.
Keep track on which analysts auto-assign any particular request.
Ensure high level of utilization of the Rhythm / Blues team resources.
Match work demands to the skills and availability of the team.
Balance workload among available resources.

the incoming requests and the analyst who is assigned to that request
are registered in the Assignment Spreadsheet file, that is manually
updated by the dispatcher in a continual manner.

Mercantil BancoOctober 2007 - October 2012

    Support to the bank´s business costumer
    Customer Visits
    Statistics of the bank´s products
    Marketing and Sales
    Public Relations with advertisers
    National and International operations

Zurich Insurance Company LtdMarch 2007 - October 2007

    Development of a Website Project
    Market research studies to find the needs of the company
    The Strengths, Weaknesses, Opportunities and Threats (SWOT Analysis)
    public relations with advertisers

My stack

Strategic Planning, Risk management, Project Management, Negotiation, MS Office, Marketing, Leadership, Business Strategy, Business Analysis