Jean-Bernard D.

Project Manager

970 dollar
Freelancer
19 years
Paris, FRANCE

My experience

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Dell EMCJanuary 2018 - Present

• Assess Critical Project situation and execute on project quality improvement (Credit Suisse, Volvo Zenuity,…)
• Act in Q1, as leader for West SDS region (10 countries, 5 managers, up to 124 resources) and lead the improvement of all KPI for FY19 for the West Region.
• Act in Q2/Q3/Q4, as leader for ABS region (4 countries, up to 22 resources), improved and meet all KPI for this one.
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Self EmployedJanuary 2014 - Present

Business advisor:
• PMO and Bid Management Best Practices
• Process and Organization optimization
• Management & Business Advisor for Consulting Services in a multicultural environment
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Amadeus IT GroupJanuary 2013 - Present

• Establish processes and tools for the management Service demand.
• Monitor and report on the budget, revenue and Margin for Centrally Charge Services.
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Dell EMCJanuary 2014 - January 2017

•    Responsible of the Professionnal Services organization in order to deliver the Dell EMC French Services and meet Customer Satisfaction as well as Dell EMC engagement.
•    Worked in coordination with Sales and Customer support organisation at French and EMEA level in order to transform the organization.
•    Improved by twice the French Professional Services P&L (revenue, cost, margin, engagement,and internal budget).
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BMC SoftwareJanuary 1999 - January 2001

• Business Advisor for the EMEA Services team


• Reviewed and negotiated contracts for EMEA/AP Consulting Services



• Drove improvements and efficiencies in services contracts and Project managers
• Led the EMEA Operations team for the worldwide Consulting Services Organization.



• Built and shared the Global implementation Methodology based on PMI and ITIL Best Practices
• Sell and deliver BMC Solutions with a Technical team



• Assisted Account Managers in sell of services
• Assisted Account Manager in selling services contract.


• Led and coached a Technical team



• Built a local process to sell services
Responsible for full P&L (revenue, engagement, margin and internal budget) of the French

Professional Services team
In charge of engagement management in Professional Services Direction for Industry, Public sector,
bank & insurances and retail markets.


• Pre-sales management : Pre-sales and proposal



• Delivery Management: Revenue and resources management
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Arche Groupe SiemensJanuary 1997 - January 1999

Project Manager: Managed projects in system and network solutions.
Engineer Consultant: Pre-sales and delivery consultant in Network Solution. Build network architecture with Cisco, 3Com and BayNetwork hardware and suggest network management solution with HP Openview, IBM Tivoli or BMC software.
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Altis Informatique and AresJanuary 1993 - January 1997

Gave customer advice in optimization of Unix or Windows systems. Installed, configured, administered and performed management of Unix or Windows platforms. Assisted customer in using and optimizing Unix and Windows systems by phone or at customer site.
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PIERJanuary 1992 - January 1993

Analyzed and developed front office interface for a bank in Appl*x language. Developped the training slide deck and trained beginners and advanced users of a DTP software (Desktop Publishing). Trained 150 people at Swiss Bank.

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Master's degreeJanuary 1991 - January 1992

Aeronautical technology

My stack

Other

English, German, French, Japanese, Italian

Technologies

SharePoint

Others

Team management, Spanish, Business Process, Risk management, Project Management, Management Consulting, IT Strategy, BPMo, Business Analysis, Consulting, ITIL, Management

Business Intelligence

Business Objects

My education and trainings

Master's degree - DGAC (Direction Générale de l'Aviation Civile)1991 - 1992

Engineer - Ecole supérieure d'Informatique, Electronique et Automatique1987 - 1991