Loredana C.

Project Manager

690 dollar

My experience

ContinentalDecember 2019 - Present

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Local BEST Group IasiJanuary 2003 - Present

Member and coordinator of the HR department in BEST Iasi :

- Organized the recruiting process for the local BEST group and planned the integration of the new recruits.

- Organized the human resources for our events together with the project coordinators.


Management of the activities related to Complementary Education Programs :

- Planned and organized the promotion campaigns of the services for students.

- Supervised and managed the work of the organizing teams of courses for foreign students, according to the quality standards within BEST at international level.

- Participated to and co-organized several international BEST events on education and career events.

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eZLO RomaniaSeptember 2018 - November 2019

Main responsibilities:

- Program management for innovation development initiatives related with new devices integrations on the MiOS platform.

- Manage deliveries for the two research and development Agile teams handling new smart home devices integrations ( cloud - integration and configuration for devices that use low-power standardized wireless protocols like Z-Wave, Zigbee).

- Implemented new processes for the assigned development teams, aligned within the company project and program management framework.

- Product owner role for these Agile teams, including : managing and prioritizing the product backlog items, releases planning schedule, grooming.

- Coordinated complex deliveries with engineers from various teams (web, Android, iOS, cloud, integration, firmware) for the core platform (for new devices integrations) as well as OEM clients (new releases for additional functionalities and platform customization).

- Governance reports, KPIs, performance analysis.

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MiOS Ltd.January 2016 - September 2018

- Planned and delivered projects new releases, leading cross-functional teams.

- Wear product owner as well as scrum master hats in Agile teams.

- Involved in major business customer launches (all stages from initiation to live launches).

- OEM customizations of the core platform, including 3rd party integrations (e.g e-commerce solutions like Shopify; professional monitoring services for home security).

- Managed external communication with clients and internal communication between R&D as well as other departments involved (Field Application Engineering, Customer Care, Sales and Marketing).

- Involved in the presale phases of new clients projects for support, completed and submitted RFPs, contributor and technical support coordination for SOWs, demos.

- Requirements management on new and existing projects, from gathering stage through implementation.

- PM for data analytics pilot project, working with Elastic Search - Kibana.

- Proposed, defined and implemented changes in the company workflows. Coordinated internal initiative with the scope of improving the new features management and changes processes.

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Freelance / Self-employedOctober 2015 - January 2017

Oct 2015 - Jan 2016 Project based collaboration with Soualiga Tech (company in the Caribbean region with various projects related to Billing, Revenue Assurance, Auditing, System Implementations, System and Data Migrations). References available for contact.
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MIND CTIDecember 2011 - October 2015

1. Training Expert.

- Developed and performed external technical trainings on customer premises (for training their trainers and SMEs on the implemented MIND systems). Conducted training needs analysis, designed training agendas and materials for external clients (telecom companies based in the USA and in Europe)

- Developed external and internal training documentation and procedures.

- Reviewed and provided enhancement proposals of standard operations procedures.

- Organized and performed internal trainings on the MIND software products and new developed features.

- Initiated, designed, developed and performed the company's Train of Technical Trainers program dedicated for subject matter experts and team leads. Promoted the learning of best practices suited for technical trainings.


2. Deployment Manager.

- Coordinated the implementation and the delivery of MIND POS Sales and Resource Management system on customer projects .

- Client business requirements analysis, in order to provide the solution design that was best suited for the customer’s needs

- Tasks management and task distribution among the allocated project team.

- Follow up with the B2B customers for technical aspects of the implementations.

- Training and assistance to the assigned deployment engineers as well as for the customer SMEs.

- Developed and performed external technical trainings on customer premises (for training their trainers and SMEs on the implemented MIND systems).

- Coordinated and performed internal and external knowledge transfer for project launches.

- Provided and reviewed Standard Operating Procedures and standard SLA resolutions to functionality issues.

- Data migrations from other billing, customer care and inventory systems to MIND systems.


3. Professional Services Team Lead.

- Managed a team of support engineers providing professional services for a number of five company clients.

- Monitored and managed the client relationship.

- Perform task distribution and task management between the team members.

- Supervised deployment and upgrades of the MIND applications.

- Provided training and assistance to the professional services engineers.

- Coordinated the transfer knowledge between the team members on the assigned projects.


4. Support and Deployment Engineer.

- Support operations and maintenance of live systems.

- Troubleshoot reported customer issues encountered while operating the MIND system.

- Deployment and upgrades of the MIND applications on customers implemented systems.

- Optimize execution of time consuming operations.

- Provide PL/SQL procedures and scripts needed for issues resolutions and various reports. Oracle Database maintenance operations.

- Software testing and software debugging.

- Customer assistance and knowledge transfer on MIND applications.

- On-site consultant for customer external audit project (provided reports and data analysis).

My stack

Analysis methods and tools

Agile, Scrum, Requirements Analysis

Others

Business Process, Waterfall, Data analysis, Business Analysis, Product Ownership, Project Management, Leadership, Team management, Pre-sales, Training

Databases

Oracle

Technologies

Web Services

Languages

SQL

My education and trainings

Diplomat Engineer Degree in Computer Science - "Gh. Asachi" Technical University of Iasi2000 -

Master's Degree in Marketing Management - "Gh. Asachi" Technical University of Iasi2007 -

Bachelor's Degree in Psychology - "Alexandru Ioan Cuza" University of Iasi2011 -