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Marcio R.

Project Manager

250 dollar
Freelancer
9 years
London, UNITED KINGDOM
Customer Development Customer relationship management Project Management

My experience

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Prosource.itJanuary 2019 - Present

Delivered comprehensive and executive level support in the day-to-day management and implementation of project scope for BP (British Petroleum). Streamlined smooth running of business operations by scheduling windows 7 OS users for migration to windows 10 OS. Conducted and led on-line training programme through Microsoft Teams and Skype to BP employees across EU countries on Windows 10 and Microsoft O365-Suit live. Created and presented project progress and assets reports by leading the communication channels of digital and social content as well as assuring quality control on tracking/delivery of all project assets to end-clients.

Key Project: DWP Project
▪ Supported project managers and on-site engineers through effective co-ordination process of resources, meetings, and communication with BP end-clients across various EU countries in the respective languages from Windows 7 to Windows 10 on various hardware platforms.
▪ Assured that the project managers, engineers, and end-user clients on BP Sites across EU countries were well supported by spearheading workload peaks and prioritising multiple tasks.
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RSSB (Rail Safety Standard Board)January 2018 - January 2019

Provided executive and corporate secretarial support on several activities and some projects for multiple UK cross-industry and EU Committees. Conducted and joined meetings session, including wide variety of stakeholders and technical subjects from different parts of the rail industry. Developed and maintained strong and congenial relationships through effective arrangements and communication process with committees and sub-groups.
Delivered necessary documents and agenda for each committee and sub-group meeting by ensuring that discussions were properly informed. Identified, attained, checked, and assembled documents required for each meeting through effective collaboration process with Chairmen and internal/external stakeholders.
Key Contributions:
▪ Led workload peaks and cascaded multiple tasks to ensure that all UK and EU committees’ members, stakeholders, group members, UK/EU governing bodies, and governance groups well supported.
▪ Ensured that the committees’ purpose fulfilled by gathering documents at each committee and subgroup meeting.
▪ Achieved RSSB’s objectives for the Committee’s processes by developing, managing, and maintaining records of committee business activities.
▪ Generated and presented detailed and accurate draft minutes, including records of attendance, discussions, decisions, as well as actions, and directly submitted to the chairman for review. ▪ Directed and monitored committee affairs in line with agreed practices and procedures, while liaising with committee members on matters of membership, elections, and alternate representation.
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The Institute of Digital Engineering (DEI)January 2016 - January 2018

Steered all aspects of the communications and promoting process operations of the DEI by developing, designing, arranging, budgeting, and co-ordinating delivery of the affairs and activities of the institute. Directed overall diverse range of outreach activities, including promoting and disseminating the institute cutting-edge functions in digital engineering for UK automotive. Built and maintained strong and corporate relationship with affiliates and stakeholders to maximise their contribution and activity within the institute. Collaborated with equivalent events and outreach staff across stakeholder’s organisations, including APC, BEIS, IUK, HSSMI, Loughborough University, Digital Catapult, KTN, and the other digital companies.

Key Contributions:

▪ Promoted the institute to the UK digital community and the automotive sector by creating and executing promotional strategies through effective co-ordination with programme director.
▪ Enhanced and expanded the digital and automotive industry stakeholders by communicating with the press and all related communication channels, while increasing their engagements through DEI affiliate programme and collaborative funded projects.
▪ Reduced the organisational cost by securing and maintaining sponsorship and in-kind support as possible from the above stakeholder group.
▪ Liaising with outreach secondees/contractors to achieve the above with maximum effect, and positive impact on the DEI’s KPIs (specifically schools; SME engagements; Match; and Events metrics); ▪ Accomplished the above with maximum effect and positive impact on the DEI’s KPIs by collaborating with outreach seconders and contractors. ▪ Conducted and joined meetings programme, including wide variety of stakeholders from the UK automotive and digital industries as the secretary to the DEI advisory and management boards.
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Ardmore GroupJanuary 2015 - January 2015

Prepared detailed processing documentation for budget and procurements and directly submitted to the senior management, managing and monitoring all administrative aspects across the project teams. Improved project efficiency and productivity by controlling crucial architectural, engineering, and design drawings/documentation. Developed and maintained strong and corporate relationship by communicating with sub-contractors and internal departments. Spearheaded all aspect of project operations from inception to completion within agreed budget, including large and small plants logistics and inventory. Evaluated client’s project progress reports on monthly basis as well as corresponded the expectations of stakeholder.
Key Contributions: ▪ Steered overall aspects of various responsibilities, including processing documentations compliances, assisting labourers and member of staff in line with human resources procedures, and liaising with wages department and HR at the head office.
▪ Provided comprehensive and executive level support to project surveyors, RFP’s, tenders, budgets, cash flows, and preliminary schedules.
▪ Organised and attended site meetings to generate and distribute minutes to all project team members. ▪ Designed and delivered substantial completion certificates and assured that all required project close out documents obtained.

Hanson WadeJanuary 2013 - January 2014

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GournayJanuary 2011 - January 2013

Managed all daily of incoming and outcome materials;
Controlled database updates and processes of the company's digital logistics systems;
Dealt with client's general enquires face-to-face, via telephone or email
Managed sales with clients in several countries;
Assisted the directors of the company with developing marketing strategies projects and brand awarenes.

My stack

Others

Project Management, Customer relationship management, Customer Development, Social Media

My education and trainings

Bachelor of Science in Languages - Portuguese & English - Catholic University Of Santos, Santos

Bachelor of Science in Economics & Business - University of London Birkbeck, London, UK