Kamran A.
Project Manager
845 dollar
Freelancer
21 years
London, UNITED KINGDOM
My experience
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VocalinkMarch 2019 - Present
* Responsible for project leadership within an established payments firm across multiple Workstreams such as ICS (Image Clearing Systems), BPS (Bulk Payment Systems) Analytics (Money Mules, ANVS and CFI) and Zapp.
* Oversee and escalation point for ICS, Analytics CFI, MITS and ANVS and Zapp (Pay by Bank App).
* Mentoring team on Delivery for onboarding ClearBank, Starling Bank for ICS, Barclays Analytics, Danske Bank.
* Evangelising, managing and prioritising work across 2week sprints for multiple work streams as well as introduce Daily Stand ups for transparency of projects across cross-functional teams such as Onshore/Offshore Development, Middleware, Data Analytics and DevOps to name a few.
* Reporting to Senior Internal and External Stakeholders on Project and Product progress and development.
* Steered protracted and complex Nationwide ICS project through to fruition in 6 weeks.
* Introduced and implemented new tools for process improvement and efficient ways of working for better workload management and planning, such as Remedy for ICS team as well as Project and Pipeline and Project tracker for ICS and Zapp team.
* Working with Pay.UK and Bank of England to deliver and onboard solutions for Participants in adherence to fixed and tight timescales and governance.
* Devise ITSM process from Incident, Problem and Change Management to Asset Management and CMDB process and systems.
* Leading and facilitating Peru BPS Industry testing and ensuring defects are tracked, triaged, investigated, resolved and scheduled for Incremental releases.
* Oversee and escalation point for ICS, Analytics CFI, MITS and ANVS and Zapp (Pay by Bank App).
* Mentoring team on Delivery for onboarding ClearBank, Starling Bank for ICS, Barclays Analytics, Danske Bank.
* Evangelising, managing and prioritising work across 2week sprints for multiple work streams as well as introduce Daily Stand ups for transparency of projects across cross-functional teams such as Onshore/Offshore Development, Middleware, Data Analytics and DevOps to name a few.
* Reporting to Senior Internal and External Stakeholders on Project and Product progress and development.
* Steered protracted and complex Nationwide ICS project through to fruition in 6 weeks.
* Introduced and implemented new tools for process improvement and efficient ways of working for better workload management and planning, such as Remedy for ICS team as well as Project and Pipeline and Project tracker for ICS and Zapp team.
* Working with Pay.UK and Bank of England to deliver and onboard solutions for Participants in adherence to fixed and tight timescales and governance.
* Devise ITSM process from Incident, Problem and Change Management to Asset Management and CMDB process and systems.
* Leading and facilitating Peru BPS Industry testing and ensuring defects are tracked, triaged, investigated, resolved and scheduled for Incremental releases.
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* Responsible for project leadership within a global benefits management / employee engagement firm
* Focused on the global implementation of major reward, workplace pensions & employee programmes
* Project & programme delivery, working with clients - Dell/EMC, Uber, LHC, Apple and P&G
* Key role in the provision of consultancy services related to employee benefit programme initiatives
* Scrum Master, effectively leading, managing and driving daily stand-ups and regular Kanban reviews* Successfully managed 3rd party integrations across key digital platforms (Workday, Hubex, & BOOMI)
* Championed company readiness for a new publicising platform, managing campaigns & notifications.
Thomsons Online BenefitsSeptember 2018 - March 2019
* Responsible for project leadership within a global benefits management / employee engagement firm
* Focused on the global implementation of major reward, workplace pensions & employee programmes
* Project & programme delivery, working with clients - Dell/EMC, Uber, LHC, Apple and P&G
* Key role in the provision of consultancy services related to employee benefit programme initiatives
* Scrum Master, effectively leading, managing and driving daily stand-ups and regular Kanban reviews* Successfully managed 3rd party integrations across key digital platforms (Workday, Hubex, & BOOMI)
* Championed company readiness for a new publicising platform, managing campaigns & notifications.
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* Responsible for programme leadership, delivering digital platforms, brand transformation & change* Appointed to key role with a provider of outplacement software and services to the global HR industry* Established and embedded RiseSmart technology platform & business model in 3 European offices* Worked closely with senior-level stakeholders in office locations in the Netherlands, Belgium & France
* Led local BAs and onshore/offshore development teams delivering full end-to-end solutions & systems
* Drove GDPR-compliant programme delivery for the RiseSmart platform, including right to be forgotten
* Introduced innovative tools such as MS Teams and Planner, promoting collaborative ways of working
* Successfully scoped-out business requirement for end-of-life system migration & new system design.
RiseSmartJanuary 2018 - September 2018
* Responsible for programme leadership, delivering digital platforms, brand transformation & change* Appointed to key role with a provider of outplacement software and services to the global HR industry* Established and embedded RiseSmart technology platform & business model in 3 European offices* Worked closely with senior-level stakeholders in office locations in the Netherlands, Belgium & France
* Led local BAs and onshore/offshore development teams delivering full end-to-end solutions & systems
* Drove GDPR-compliant programme delivery for the RiseSmart platform, including right to be forgotten
* Introduced innovative tools such as MS Teams and Planner, promoting collaborative ways of working
* Successfully scoped-out business requirement for end-of-life system migration & new system design.
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* Responsible for all aspects of P&L general management, promoting best practice for the EMEA region.
* Led team of 10, promoting ITIL alignment and Agile ways of working for projects (£ 1m to £ 2m budget).
* Acted as the key point of escalation for both customer and staff issues, monitoring & resolving issues.
* Engaged collaboratively with clients including AGM Group, De Haan, Harrow Green & Cadogan Tate.
* Introduced remote session and innovative client training initiatives, reducing costs & boosting profits.
* Project-led the successful delivery of an ERP solution, enabling a smooth user interface & experience.
* Led the delivery of a new PSA system, boosting overall productivity on both a local and global scale.
* Reworked the implementation delivery process to enhance effectiveness, utilising the ITIL framework.* Successfully increased revenue by 25% per month via a new strategic customer training programme.
Moveware LtdSeptember 2016 - December 2017
* Responsible for all aspects of P&L general management, promoting best practice for the EMEA region.
* Led team of 10, promoting ITIL alignment and Agile ways of working for projects (£ 1m to £ 2m budget).
* Acted as the key point of escalation for both customer and staff issues, monitoring & resolving issues.
* Engaged collaboratively with clients including AGM Group, De Haan, Harrow Green & Cadogan Tate.
* Introduced remote session and innovative client training initiatives, reducing costs & boosting profits.
* Project-led the successful delivery of an ERP solution, enabling a smooth user interface & experience.
* Led the delivery of a new PSA system, boosting overall productivity on both a local and global scale.
* Reworked the implementation delivery process to enhance effectiveness, utilising the ITIL framework.* Successfully increased revenue by 25% per month via a new strategic customer training programme.
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CMO ComplianceJanuary 2016 - September 2016
* Responsible for all aspects of professional service management and delivery, engaging with clients.
* Focused on effective resource delivery to enable delivery of customer solutions across major accounts.* Parachuted-in to lead turnaround of projects, including rescue & recovery, team of 10+ (£ 1m budget).
* Key role in contract negotiation and management, engaging with key stakeholders at up to C-level.
* Successfully collaborated & negotiated with sales teams to increase business profitability & revenues.
* Introduced a new client satisfaction system within time and budget constraints to successful outcome.
* Focused on effective resource delivery to enable delivery of customer solutions across major accounts.* Parachuted-in to lead turnaround of projects, including rescue & recovery, team of 10+ (£ 1m budget).
* Key role in contract negotiation and management, engaging with key stakeholders at up to C-level.
* Successfully collaborated & negotiated with sales teams to increase business profitability & revenues.
* Introduced a new client satisfaction system within time and budget constraints to successful outcome.
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* Responsible for the successful roll-out and delivery of in-house SaaS systems to a portfolio of clients.
* Full project lifecycle management and delivery, including project planning, scope, budgeting and risk.
* Secured placement of key client within initial half year at McLaren, with team of 5 (up to £ 500k budget).
* Full budget management remit, including profit and loss & implementation of new document processes.
* Provided subject matter expertise and guidance at pre-sales meetings, including creation of RFP/RFIs.
* Dramatically increased service efficiency and overall client satisfaction levels via enhanced processes.
* Engaged with key clients across Europe including Circle IT, Jimmy Choo, Halian and Emitac (Dubai).
* Drove successful delivery of 20-30 concurrent, multi-site projects, from initiation through to handover.
Autotask UK LtdJune 2014 - December 2015
* Responsible for the successful roll-out and delivery of in-house SaaS systems to a portfolio of clients.
* Full project lifecycle management and delivery, including project planning, scope, budgeting and risk.
* Secured placement of key client within initial half year at McLaren, with team of 5 (up to £ 500k budget).
* Full budget management remit, including profit and loss & implementation of new document processes.
* Provided subject matter expertise and guidance at pre-sales meetings, including creation of RFP/RFIs.
* Dramatically increased service efficiency and overall client satisfaction levels via enhanced processes.
* Engaged with key clients across Europe including Circle IT, Jimmy Choo, Halian and Emitac (Dubai).
* Drove successful delivery of 20-30 concurrent, multi-site projects, from initiation through to handover.
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SunGard Financial SystemsMarch 2011 - June 2014
* Responsible for all aspects of implementation management, engaging with senior-level stakeholders.
* Promoted to global role within 1-year, delivering high-availability to the client's international user base.
* Established efficient programme governance with teams and 3rd party suppliers (up to £ 2m budgets).* Spearheaded the successful migration of a legacy Treasury System for Pfizer to a managed service.
* Developed an integral solution for CBRE, delivered against strict time scales & resistance to change.
* Effectively de-coupled existing products for Tesco (Bank & PLC) to transform key business operations.
* Engaged collaboratively with major 3rd party suppliers and vendors, including Dell, HP and Microsoft.
* Promoted to global role within 1-year, delivering high-availability to the client's international user base.
* Established efficient programme governance with teams and 3rd party suppliers (up to £ 2m budgets).* Spearheaded the successful migration of a legacy Treasury System for Pfizer to a managed service.
* Developed an integral solution for CBRE, delivered against strict time scales & resistance to change.
* Effectively de-coupled existing products for Tesco (Bank & PLC) to transform key business operations.
* Engaged collaboratively with major 3rd party suppliers and vendors, including Dell, HP and Microsoft.
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Sunrise SoftwareJanuary 2009 - March 2011
* Responsible for project leadership and delivery, engaging clients and embedding ITIL best practices.
* Full project lifecycle management and delivery, including project planning, scope, budgeting and risk
* Engaged with key clients, including The Economist, the NHS, Anglian Water and Borough Councils.
* Spearheaded the digital installation of a new complaints and call-logging system for Pret à Manger.
* Established on-site capabilities for key clients including Humberside Police, using PRINCE2 methods.
Early career details include.
* Full project lifecycle management and delivery, including project planning, scope, budgeting and risk
* Engaged with key clients, including The Economist, the NHS, Anglian Water and Borough Councils.
* Spearheaded the digital installation of a new complaints and call-logging system for Pret à Manger.
* Established on-site capabilities for key clients including Humberside Police, using PRINCE2 methods.
Early career details include.
Sunrise SoftwareJanuary 2008 - January 2009
Centurion Management Systems Ltd.January 2005 - December 2007
Centurion Management Systems Ltd.April 2004 - December 2004
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Home Office & HM Prison ServiceJanuary 2001 - December 2004
IT, software & technical capabilities
Tririga IWMS, Sage CRM MME, XHTML, XML ERP, BMC Remedy, JIRA, PNet, Java Runtime
Soonr/FSS, ASP.NET, WebEx, Crystal Reports Autotask, HR.Net, Sostenuto, HRIS, Salesforce
CaptureIT Time & Attendance, CentraStage/AEM MS Project MS Office, Visio, Windows Server, IIS
Hosting, AWS Associate Architect, SaaS, Azure Databases - SQL Server, Oracle, Managed Services
Professional accreditation & courses
APMG International PRINCE2 Foundation.
Tririga IWMS, Sage CRM MME, XHTML, XML ERP, BMC Remedy, JIRA, PNet, Java Runtime
Soonr/FSS, ASP.NET, WebEx, Crystal Reports Autotask, HR.Net, Sostenuto, HRIS, Salesforce
CaptureIT Time & Attendance, CentraStage/AEM MS Project MS Office, Visio, Windows Server, IIS
Hosting, AWS Associate Architect, SaaS, Azure Databases - SQL Server, Oracle, Managed Services
Professional accreditation & courses
APMG International PRINCE2 Foundation.
My stack
Analysis methods and tools
Agile, DevOps, JIRA, Agile Methodology, Kanban
Languages
XML, XHTML, Java
Databases
Microsoft SQL Server, Oracle
Technologies
SaaS
Others
Remedy, Team management, Project Management, ITIL, Enterprise Project Management, BMC Remedy, Business Process, Analytics
ERP&CRM
Salesforce
Computer Tools
WebEx
Other
Business Readiness Management, EMEA GENERAL MANAGER, SENIOR IMPLEMENTATION MANAGER, PROFESSIONAL SERVICES MANAGER, Project Manager, Service Desk Team Lead, Agile DSDM Practitioner, GDPR Specialist, PNet, Purchase Ledger, Microsoft .NET Technology, Microsoft ASP.NET, Senior Consultant, Microsoft Office, Consultant, ITIL Foundation Certificate, HP Hardware, Seagate Crystal Reports, Dell Server Hardware, Microsoft Visio, PRINCE2 methodology, Microsoft Internet Information Server, Senior Project Manager, Scrum Master, System Design, Project Planning, Pre sales, Asset Allocation, Managed Services, Prince 2 Foundation, Continuous Improvement, ITSM, Practitioner, Profit and Loss Accounts, Process Reengineering, GDPR, Certified ScrumMaster, User Interface, Middleware, Budgets & Budgeting, CMDB, Cost Reduction, Scrum Methodology, Business Planning, System Migration, Salesforce.com, IBM CrossWorlds Interchange Server, Risk, Project Lifecycle Management, Financial Control, Full project lifecycle management, Full budget management
IT Infrastructure
Azure, Windows Server
My education and trainings
Certified Scrum Master - The Knowledge Academy
- Licenses & Certifications
ITIL v3 Foundation - ITIL
Business Management, Communications - University of the Arts
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