Sorin G.

Qa Automation Engineer

225 dollar
Freelancer
10 years
Bucharest, ROMANIA

My experience

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Upwork.comJanuary 2020 - Present

Various projects involving web scraping, browser automation and data extraction/processing via programming in python
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LuxoftNovember 2019 - February 2020

- Provide L1 and L2 Support for VARs, Distributors, service providers, enterprise customers;
- Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab;
- Participate in cross-functional tasks such as new product development projects, support readiness teams and other documentation activities;
- Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
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Vodafone Romania TechnologiesFebruary 2019 - November 2019

Monitor and maintain Vodafone Romania IP/Fixed Network - Core/Distribution/Access
-Provide Incident management and technical resolution of network faults and timely escalation to 2nd line when required;
-Dispatch field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved
-Maintain & update NOC documentation and procedures;
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Huawei TechnologiesJuly 2016 - October 2018

Implement equipment base configuration files and perform functionality tests with the aid of an on- site technician

-Commission and deploy DSLAMs for customers' production network
-Migrate router configuration on production network
-Provide support for the operational teams in case of faults requiring actions on the engineering side
-Comply/enforce adherence to preparation/updating/distribution of various Reports and Databases.
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MoodmediaSeptember 2015 - July 2016

Provide high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails, and/or phone

-Analyze, troubleshoot and resolve technical issues for music and sound system products

9/6/20 © European Union, 2002-2020      http://europass.cedefop.europa.eu Page 1 / 3

-Command thorough knowledge of all company products and services and departmental procedures; understand all procedures within all related areas of the department and company

-Problem solving to resolve customer incidents and account reconciliation issues - on the first call whenever possible
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ConectysApril 2014 - August 2015

Provide assistance via phone to guests in 5 stars hotels around the world with regards to various internet connectivity issues they are experiencing

-Fill in post-call cases with description of issue and troubleshooting steps that were taken to reach a solution

-Quality Assurance: Listening to agents' calls and providing feedback as to improve their performance
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eMAGMarch 2013 - March 2014

Provide information to customers regarding theirs order and the status of their products that were in the repair shop

-Maintaining relations with customers, suppliers and courier companies
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Electronic Arts RomaniaJuly 2012 - December 2012

Testing various game-play aspects of diferent PC and console games
-Raising cases for each identified bug with detailed instructions on how to replicate it
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A0 Copy S.R.LJuly 2010 - April 2012

- Maintenance of computers, copiers and printers
- Copying, printing, scanning various documents

My stack

Software testing

Functional testing

Frameworks

REST

Computer Tools

Microsoft Excel, Microsoft Office Pack

Other

Automation

Technologies

BeautifulSoup, Scrapy, React.js, NumPy

Others

Problem Solving, Quality Assurance, GitHub

Protocols

OSPF, MPLS, TCP/IP, JSON, ISIS, BGP

Languages

Python, OOP, JavaScript, VBA, Bash, HTML5

Analysis methods and tools

DevOps, Selenium

IT Infrastructure

Docker, CCNA, Git, JunOS, Cloud Computing, Linux, Virtualization

My education and trainings

Certifications - --

Bachelors Degree, International Relations and European Studies - "Danubius" University2010 - 2013

GCE Qualifications, Mathematics, Computer Science, English - National College2005 - 2009