Marina I.

Qa Engineer

50 dollar

My experience

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Banque MisrOctober 2015 - Present

* Responsible for providing products / services information to different categories of customers.
* Responsible for opening and maintaining customer accounts.
* Responsible for helping and guiding new comers.
* Resolve product or service problems of customers to maintain customer satisfaction.
* Meet Personal / team sales target.
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Profolio ConsultingJune 2019 - August 2019

* Responsible for headhunting the suitable candidates for our customers required job openings.
* Responsible for contacting the candidates and making phone interviews.
* Responsible for the connecting the Job owner with the suitable candidates.
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CIBJune 2014 - October 2015

* Handle different types of customers (Normal, Wealth, Merchants) in both English and Arabic languages.
* Handle Complaints, Provide appropriate solutions for customers to maintain customer satisfaction.
* Provide accurate, valid and complete information to customer.
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The Coptic Evangelical OrganizationOctober 2013 - May 2014

(The Coptic Evangelical Organization for Social Services)
* Organizing charity events and programs to spread social and educational awareness in different areas of Egypt.
* Dealing with different type of clients.

My stack

Other

Bachelors Degree, Human Resources Management Certificate, Customer Satisfaction, Youth Programmes, industry~hr, CALL CENTER AGENT, Complaint Handling, helping, Social Services, communication skills, HR RECRUITER, Persuasive speaking skills, Charity Events, Customer Service Representative, Italian, Funding Specialist, English, Arabic, Executive Search

Technologies

Trello

Others

Teamwork

Analysis methods and tools

JIRA, Agile, Testlink

Software testing

Functional testing, Black box testing

My education and trainings

Bachelors Degree - Cairo University2021 -

- CEOSS and Protestant Academy2014