Top 5%
Alexandra O.

QA Engineer

186 euro
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Why I'm Top 5%

  • 4 years of industry experience
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My experience

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CapgeminiAugust 2018 - Present

- Acting as single point of contact for users, logging and managing calls within SLA.
- Offering first line IT support (software, hardware, network and telecom related) by resolving as many issues as possible on initial contact, with a professional telephone manner and high attention to the customer’s needs and requirements;
- Worked with resolving general Windows issues, including troubleshooting its core components;
- Identifying web browser compatibility and configuration issues with customer's internal pages and web portals;
- Performing application installations;
- Troubleshooting MS Office applications, Outlook issues most commonly: basic end-user issues, delegation, access to mailboxes, OWA;
- Worked with Active Directory, Single Sign-On applications, Share Drives, Security Groups;
- Troubleshooting network printers, determining network connectivity issues;
- Provided support for VPN and Remote Desktop;
- Worked with Citrix environments, troubleshooting Citrix Client issues;
- Enabling ActiveSync for Apple and Android devices;
- Providing basic support for SAP applications and solutions, creating SAP accounts

My stack

Test Cases, Teamwork, SQL, Software Testing Life Cycle (STLC), Software testing, Service Now, Service Desk, Selenium, SDLC, Requirements Analysis, Problem Solving, MySQL, MS Office, Manual testing, Jira, Exploratory testing, Customer Care, Citrix