* Reviewing project progress and scope with clients and on-site teams
* Working closely with client project teams
* Develop key contacts and Knowledgebase documentation
* Manage major incidents
* Control the lifecycle of major Changes
* Configuration Management, maintain information about Configuration Items required to deliver an IT service
* Knowledge Management. gather, analyze, store and share knowledge and information within an organization.
* Work with capacity management to ensure that adequate resources are available
* Process Management, ensure that all parties use a standard, reusable process framework.
* Monitor and improve the performance of the Service Transition lifecycle phase.
Technology used:
FRONT/ MIDDLE / BACK OFFICE : SaaS, PaaS, IaaS, CaaS
OS : WINDOWS, LINUX
INFRA : AZURE, GCP, AWS, EXS VMWARE, DOCKERS
STORAGE : NAS & SAN
DB : ORACLE, PHENIX (Data Lake)
WEB : TOMCAT, HTML5, RABBIT MQ, PHP, MySQL
BACKUP : VEEAM
WEB/MICRO SERVICES : JSON & XML, WEB API, APIM
CLOUD COMPTUING : GOOGLE COMPUTE ENGINE,
NETWORK : BIGIP/F5, CHECKPOINT
MONITORING : DYNATRACE, ELK, LOGM, GRAFANA, APP DYNAMICS
AUTHENTICATION : OPENIAM
Functional Environment:
OMS : Order Management System
ATS : Stock management tool
ALP : Atos Logistics platform (SLOT management)
METIMAG : Order preperation and Trasnposrtation managemebnt
iWELCOME : Front Office management tool
iBUY : Paiment platform.
iBASKET : e-commrce
* Responsible for the successful implementation of project objectives, cost, timing, quality, technical performance and the life cycle of the projects. +20 projects.
* Documenting project progress & providing regular updates
* Directing the work of the employees and / or subcontractors
* Ensuring optimal functioning of the CWP solution, support and customer satisfaction
* Guaranteeing the optimal functioning of the IoT
* CWP solution, support and customer satisfaction
* CWP Mut : 3 Plants Tunisie / Canada
* CWP US : +50 Hydrogen Stations
* Asie : 4 usine +200k€
* Australie : 2 usine +250k€
* Moyen-Orient : 2 usine +190k€
* Europe : 7 usine +100k€
* Remote Monitoring Operator Session Singapore : 4 Stations +100k€
Technology used:
Telecoms:
IP
3G/4G
SigFox/Lora
PSTN
Environnement Technique :
Systèmes : Unix, Windows
Applicatif : Apache, Mysql, MsSql, Nginx, SQL
Accès (FTP – Filezilla, SSH, FTPS, etc.)
Virtualisation (VMWare)
CMS (Wordpress, Drupal, Certificat SSL)
Gestion de dossiers partagés (NFS, NAS)
Infrastructures : AWS-Amazon, iESX
Outils de surveillance : sentinel
Système de ticketing Leelou, Bug FIT
* SPOC & VOC (Voice of the Customer)
* Support and anticipation of the evolution of platforms
* Quality Assurance
* Preparation and delivery of customer governance bodies Steering CO, Opp CO, Financial CO, CAB...
* Optimized budgets & expenses
* Controlled the quality of service and implementation / monitoring of all action necessary to ensure compliance with contractual commitments
* Change management
* Incident management
* Problem management
* Conflict management
Managed Accounts :
Mar. 2016 - Aug. 2016
* REXEL SAP Hybris e-Commerce Platfrom migration management from Windows to Unix +1.3M€
Apr. 2014 - Mar. 2016
* Sodexo FRANCE Platform management +3M€
* Sodexo NL Platform management +500K€
* Sodexo Financial + Accounting Platform management +100K€
* Sodexo SAP Platform management +50K€
* Manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems, operating systems, databases, telephones, software applications, and peripherals.
* Develop standard operating procedures and best practices
* Manage projects through the project life cycles following PMI standards
* Communicate regularly with executive management and all users of information services and systems.
* Recommend appropriate maintenance strategies
Sysops Engineer
Contract type | Freelancers |
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Daily rate | 790$/day |
Experience | 8 years |
Location | France |
Sysops Engineer
Contract type | Freelancers |
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Experience | 25 years |
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Experience | 14 years |
Location | Tunisia |
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Daily rate | 435$/day |
Experience | 14 years |
Location | Romania |
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Experience | 10 years |
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Experience | 21 years |
Location | Romania |
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Experience | 12 years |
Location | United Kingdom |
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Experience | 23 years |
Location | France |
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Experience | 11 years |
Location | Romania |
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Experience | 8 years |
Location | France |
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Experience | 13 years |
Location | United States |
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Daily rate | 445$/day |
Experience | 13 years |
Location | France |