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Ghailen O.

Sysops Engineer

640 dollar
Freelancer
16 years
Courbevoie, FRANCE
Cisco ITIL Juniper Prince2 System administration Windows

My experience

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Uniware (Carrefour)November 2018 - Present

* Manage the process to restore normal service operation as quickly as possible to minimize the impact to business operations. 
* Point of contact for all Major Incidents 
* Represent the first stage of escalation for Incidents 
* Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process 
* Generate monthly reporting (KPI, SLA, Backlog..) 
* Identify and analyze incidents and malfunctions reported by users and make proposals for changes or corrections to be implemented. 
* Coordinate interventions with partners 
* Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced 
* Supply training sessions during major infrastructures changes
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Uniware (Carrefour)August 2017 - November 2018

* Reviewing project progress and scope with clients and on-site teams 
* Working closely with client project teams 
* Develop key contacts and Knowledgebase documentation 
* Manage major incidents 
* Control the lifecycle of major Changes 
* Configuration Management, maintain information about Configuration Items required to deliver an IT service 
* Knowledge Management. gather, analyze, store and share knowledge and information within an organization. 
* Work with capacity management to ensure that adequate resources are available
* Process Management, ensure that all parties use a standard, reusable process framework. 
* Monitor and improve the performance of the Service Transition lifecycle phase.

Technology used: 
FRONT/ MIDDLE / BACK OFFICE : SaaS, PaaS, IaaS, CaaS 
OS : WINDOWS, LINUX 
INFRA : AZURE, GCP, AWS, EXS VMWARE, DOCKERS 
STORAGE : NAS & SAN 
DB : ORACLE, PHENIX (Data Lake) 
WEB : TOMCAT, HTML5, RABBIT MQ, PHP, MySQL 
BACKUP : VEEAM 
WEB/MICRO SERVICES : JSON & XML, WEB API, APIM 
CLOUD COMPTUING : GOOGLE COMPUTE ENGINE, 
NETWORK : BIGIP/F5, CHECKPOINT 
MONITORING : DYNATRACE, ELK, LOGM, GRAFANA, APP DYNAMICS
AUTHENTICATION : OPENIAM

Functional Environment:
OMS : Order Management System 
ATS : Stock management tool 
ALP : Atos Logistics platform (SLOT management) 
METIMAG : Order preperation and Trasnposrtation managemebnt 
iWELCOME : Front Office management tool 
iBUY : Paiment platform. 
iBASKET : e-commrce

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Uniware (Air Liquide)September 2016 - November 2017

* Responsible for the successful implementation of project objectives, cost, timing, quality, technical performance and the life cycle of the projects. +20 projects.
* Documenting project progress & providing regular updates 
* Directing the work of the employees and / or subcontractors 
* Ensuring optimal functioning of the CWP solution, support and customer satisfaction 
* Guaranteeing the optimal functioning of the IoT 
* CWP solution, support and customer satisfaction 
* CWP Mut : 3 Plants Tunisie / Canada 
* CWP US : +50 Hydrogen Stations 
* Asie : 4 usine +200k€ 
* Australie : 2 usine +250k€ 
* Moyen-Orient : 2 usine +190k€ 
* Europe : 7 usine +100k€ 
* Remote Monitoring Operator Session Singapore : 4 Stations +100k€

Technology used: 
Telecoms:
IP 
3G/4G 
SigFox/Lora 
PSTN 

Environnement Technique : 
Systèmes : Unix, Windows 
Applicatif : Apache, Mysql, MsSql, Nginx, SQL 
Accès (FTP – Filezilla, SSH, FTPS, etc.) 
Virtualisation (VMWare) 
CMS (Wordpress, Drupal, Certificat SSL) 
Gestion de dossiers partagés (NFS, NAS) 
Infrastructures : AWS-Amazon, iESX 
Outils de surveillance : sentinel 
Système de ticketing Leelou, Bug FIT 

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Link By NetApril 2014 - September 2016

* SPOC & VOC (Voice of the Customer) 
* Support and anticipation of the evolution of platforms 
* Quality Assurance 
* Preparation and delivery of customer governance bodies Steering CO, Opp CO, Financial CO, CAB... 
* Optimized budgets & expenses 
* Controlled the quality of service and implementation / monitoring of all action necessary to ensure compliance with contractual commitments 
* Change management 
* Incident management 
* Problem management 
* Conflict management

Managed Accounts : 
Mar. 2016 - Aug. 2016 
* REXEL SAP Hybris e-Commerce Platfrom migration management from Windows to Unix +1.3M€ 

Apr. 2014 - Mar. 2016 
* Sodexo FRANCE Platform management +3M€ 
* Sodexo NL Platform management +500K€ 
* Sodexo Financial + Accounting Platform management +100K€ 
* Sodexo SAP Platform management +50K€ 

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HR Access SolutionsDecember 2011 - January 2014

Supervise 8 members of the IT support team in 3 offices 

* Manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems, operating systems, databases, telephones, software applications, and peripherals. 
* Develop standard operating procedures and best practices 
* Manage projects through the project life cycles following PMI standards
* Communicate regularly with executive management and all users of information services and systems. 
* Recommend appropriate maintenance strategies

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HR Access SolutionsAugust 2010 - November 2011

* Responsible for the general direction, coordination, implementation, execution and control of HR Access EMEA Corporate Help Desk,1700+ users in 7 countries / 2 time zones, including telecommuters. 
* Preparation and Implementation of BCP during the course of the revolution of Tunisia.
* Ensure the creation and maintenance of any written documentation, including the system and the Manuals of use. 
* Negotiate and administer the contracts with the suppliers and service contracts.
* Serve as a focal point to communicate and interface determination and the integration problems with other teams. 
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HR Access SolutionsSeptember 2009 - August 2010

* Ensure the day to day full support of end users Levels 1 & 2. 
* Ensure the stability of the network infrastructure and applications. 
* Evaluate new products or services and suggests changes to the final user.
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Global PhoningMay 2005 - September 2009

Created Telemarketing call center in Tunisia working with French speaking countries.

My stack

Computer Tools

MS Office 365

ERP&CRM

SAP Hybris

Databases

Microsoft SQL Server, MySQL, Oracle

Embedded and Telecom

LoRa

Frameworks

WordPress

IT Infrastructure

Cloud Computing, Google Compute Engine, Unix, Nginx, SAN, VMware, SCCM, Dynatrace, Virtualization, Docker, Vmware ESX, Mac OS, Linux, Windows, Networking, Azure, Cisco, VEEAM, Hyper-V, System administration, Mac OS X, WSUS, Windows NT, Juniper, Windows 7, Windows 8, Windows 2000/2003/2008 Server, NAS

Open Source solutions

FileZilla

Technologies

Web API, SaaS, AWS, RabbitMQ, Tomcat, Drupal

Languages

SQL, PHP, HTML5, PowerShell, XML

Application servers

ELK, Apache Web Server

Protocols

IMAP, DHCP, FTP, JSON, NFS, PSTN, SSH, POP3, SSL, TCP/IP

Analysis methods and tools

AppDynamics, Confluence

Others

Avaya, Service Now, ITIL, Project Management, Prince2, E-commerce, Quality Assurance, Business Development, PaaS, Spanish, Team management, Troubleshooting, Grafana

My education and trainings

Certifications - -

Bachelor's Degree, Computer Information System - Texas State University-San Marcos1996 - 2001