My experience

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ExeltisSeptember 2018 - Present

Support to more than 250 users (managers, sales force and warehouse offices).
• Work on Ticket platform (FreshDesk).
• Corporate Intranet Development and Implementation.
• NAS Administration, Veeam Backups, Time Machine, QNAP, AD.
• Management and control of MDM for mobile phones
• Deal with suppliers.
• Network administration and mapping and access policies.
• Propose and implement area improvements.
• Implementation of ZOOM video conferencing tool.
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Keller EstateAugust 2015 - September 2018

Technical Support to the General Direction.
Preparation of User Manuals.
Area Coordinator and IT Services in California USA.
GSuite by Google service coordinator.
Software Licensing Officer.
I deal with suppliers.
Training on installation, configuration, use of software and computer equipment.
Telephone line administration (Rents, renewals, guarantees).
Switch Administration Samsung Office Serv.
Administration of Access points, Apple Airports, Swithches, DHCP, Hard Drives and Network Folders, VPN.
Technical Support via Remote and in-person.
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Colegio Alemán Alexander von Humboldt, A.C.April 2013 - July 2015

Office 365 administrator of all campuses.
User Manager in Active Directory.
Creation of virtual machines in Hyper-V, VMWare and Virtual Box
Technical support to more than 500 students and administrators.
Software licensing management.
Administration of access policies in Fortinet.
Administration and network management.
AVAYA IP Switch Management
Backup Management, Information Recovery Tools.
Preventive and corrective maintenance to Windows and Mac computers
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WM Marketing Solution TechnologyFebruary 2010 - July 2015

IT area manager.
Support to General Management.
Creation and administration of the company's web content.
Mail account management.
Software licensing management.
Billing management and suppliers.
Network Administration
Dealing with suppliers

My stack

Technologies

iOS and Mac OS Platforms Technologies, cPanel

IT Infrastructure

VPN, Cloud Computing, Linux, Windows, Active Directory, FTP Server, System administration, Active Directory - Account Management, VMware, Hyper-V, NAS, Cisco, VEEAM, Remote Desktop Manager

Multimedia

Adobe Photoshop, Dreamweaver

Others

Zoom, TeamViewer, Analysis, Norton Ghost, Helpdesk Tool (internal tool), Avaya

Frameworks

WordPress

Languages

HTML, HTML5

Other

English, Microsoft Windows, Microsoft Office, Apple Mac, Planned Maintenance, Switches, Google App, Mac

Computer Tools

MS Office 365, Adobe Acrobat

Protocols

TCP/IP

My education and trainings

Cloud Computing - Google Actívate2015 -

Diploma in computer systems - Secretaría de Educación Pública2017 -

Harvard Manage Mentor - DEXTRO LLC2012 -

MAC Technical Support - eduMac Centro de Artes Digitales2017 -

Information technology - Fidel Velázquez Technological University2008 - 2012