FastTrack Engineer for Office365 Dec 2018 – Present
Working directly with Microsoft customers and partners to ensure success as they transition their businesses to Office 365.
Delivering onboarding support services for O365. Engaging companies that purchased Office 365 or other cloud services, assess their environment, network, software to identify the actions needed for a smooth and quick cloud onboarding, to define and execute a remediation plan together with the customer’s IT staff.
Responsible for executing the delivery of the customer Onboarding Experience for Office 365 and other cloud products, while utilizing the company’s IP and assets across partners, Microsoft Enterprise services engineering and support teams, the Microsoft field sales organizations and Office 365 business groups.
Responsibilities ● Lead a set of Office 365 customers and partners through the Onboarding technical process. ● Plan, manage and execute a complete Onboarding experience for Cloud customers ● Maintain strong working knowledge of the service, take ownership for service improvement ● Manage customer and partner Onboarding programs within expected timeframes while continuously driving ● effectiveness and thus reducing costs ● Share knowledge with others through solution documents, contribute to social media, proactively engaging in technical communities
Outlook Support Engineer Aug 2016 – Present
• Offer support for complex technical issues involving Microsoft Outlook and Microsoft Exchange - on premise and in the cloud
Provide global technical support for all the Softvision Bucharest HQ employees on software/hardware to network issues either hands on or remote. I also handle all IT maintenance for server rooms, video conference systems (WebEX, Skype, Join.me, GoToMeeting, Jabber etc) .
A list of services provided: • Microsoft Windows 7/8.1/10 & Office Suite up to 2013, OSX troubleshooting and set up • PC/MAC, printer/scanner, hardware diagnosis, order and replacement; also decide which upgrades are needed for current PCs/MACs • Remote support - Logmein, Remote Desktop, SimpleHelp, VNC and others • Basic Android, IOS and any BYOD setup and troubleshooting • User management with Active Directory • Maintenance of the antivirus infrastructure (Kaspersky, AVG) • Install, upgrade, support and troubleshoot virtual machines: Hyper-V , VMWare, VirtualBox • Provide training for users on various devices, applications or procedures • Create, update, maintain and manage process, procedure and work instruction documentation for all encountered issues; • Ensure backup procedures • Inventory management and provisioning • Document all issues in the ticketing system (JIRA) • Ubuntu/Mint support
In parallel with the job I have adhered to in house trainings on Microsoft Server 70-440 and 70-441 certifications
Senior Helpdesk Technician via Stefanini May 2014 – Nov 2014
First level IT support; troubleshooting end-user issues, from networking to various applications, within the Levi Strauss (EMEA) corporate environment on Windows 7/8 and Mac (via remote/mail/phone from Bucharest). This implies Active Directory, SSCM 2012, Microsoft Cloud for Exchange management and ticketing in Service Now among other things. I also have to mention: • SharePoint administration • Blackberry user administration (BES) and troubleshooting • Citrix enviroment troubleshooting Desk Side Support Technician Jan 2014 – Apr 2014
Provide tier 1 and 2 IT desk-side support to all Levi Strauss HQ users in Brussels on a wide range of issues, from hardware maintenance to network troubleshooting and Microsoft tools.
A list of services provided: • Identifying, repairing, resolving, and documenting end user technical issues. Basic connectivity support (wired and wireless), PDAs, BlackBerrys, Smartphones and basic printer support (Windows 7/8, Apple Mac OS, Office Suite up to 2010) • Deployment of software and operating systems (including reimaging) via Configuration Manager (SCCM 2012) • Inventory management and provisioning • Set up and troubleshoot Blackberries (BES) and other portables including IOS • Hardware diagnosis – PC and some Apple devices • Basic user management with Active Directory (ADUC and ADSI) and with IBM's ITIM (MyID) • Log all issues in the ticketing system Service Now • Train and orient users on use of hardware and software • Microsoft Exchange Server user management via "Customer Management Portal" (Microsoft Cloud Services) • Mailbox, Distribution list creation/administration via ADUC and ADSI • Basic Exchange Security via Microsoft Forefront Online Protection for Exchange (FOPE) • SharePoint and Portal Administration • Basic Cisco VOIP management • 1st level support to some Business Applications (such as Raymark, EuroWMS, Footfall, Hyperion, Laris etc) • Handle escalations from Tier 1 Bucharest Service Desk
Senior Helpdesk Technician via Stefanini Apr 2012 – Jan 2014
First level IT support; troubleshooting end-user issues, from networking to various applications, within the Levi Strauss (EMEA) corporate environment on Windows 7/8 and Mac (via remote/mail/phone from Bucharest). This implies Active Directory, SSCM 2012, Microsoft Cloud for Exchange management and ticketing in Service Now among other things. I also have to mention: • SharePoint administration • Blackberry user administration (BES) and troubleshooting • Citrix enviroment troubleshooting
Online shops using the Wordpress framework and, after finishing most of the projects, in maintenance work, and Search Engine Optimization (SEO)
www.evofarm.ro ~ Online drug store (built from scratch and SEO) www.infolaptop.ro ~ Portable IT news and reviews (built from scratch and SEO) www.topgym.ro ~ Bodybuilding, fitness, nutrition (built from scratch and SEO) www.zerokazii.ro ~ Free ads site (discontinued) www.mancarecaine.ro ~ Online shop for cat and dog food (discontinued) www.izostar.ro ~ Showcase site - producing polystyrene (discontinued)
• Organizing and supervising the technical and helpdesk department • Setting the timetable for the various tasks the technical staff needed to attend to • Reporting the work progress and achievements of the technical staff to the technical director • Training new help-desk employees in network knowledge-base specific to the Gemenii Network and in procedures needed in identifying, assessing, using the ticketing service and handling client issues • The installation, configuration and maintenance of all workstation (Ubuntu and Windows, hardware diagnostic, both laptop and desktop PCs, operating system and application setup) and peripherals • Defining and deploying IT security procedures and policy in the workplace • Supervision of the field staff and of the repository; planning, organizing and managing the technical and administrative activities in close connection with the ticketing system and the tech director in the assigned working point
Network Technician Aug 2005 – Feb 2007
• Structured cabling - connecting future subscribers to the physical network • Technical support - confirming help desk diagnose and reestablishing the severed subscriber physical connection
Analysis methods and tools
Virtual Network Computing, Microsoft Certified Systems Administrator, Cloud services, MCSA, Hardware Maintenance, Apple Mac, hardware diagnosis, Romanian, Exchange Management, Microsoft Windows 7, Microsoft Windows 10, Office Suite up to 2013, Search Engine Optimisation, Microsoft Windows 8, Microsoft Outlook, Microsoft Exchange Server, Office 365, Microsoft Office, Citrix Winframe, Microsoft Windows, Portal Administration
VirtualBox, Team management, Technical Support, Service Desk, Social Media, Problem Solving, Troubleshooting, Service Now
VMware, iOS, Ubuntu, Windows 10, Networking, Network administration, Hyper-V, Microsoft Windows 2003 Server, Active Directory, Windows 7
My education and trainings
Masters Degree, IT - Romanian American University2008 - 2010
Bachelors Degree, IT - Romanian American University2004 - 2008
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