- Providing technical and functional support to the Sales team for several financial applications like Cascade, NEC, and Onyx, used for booking deals like options, strategies, forwards and future products; - Application and system monitoring for proactive intervention; - Utilizing dedicated tools like ITGates for Linux, WinSCP, SQL Developer, Jenkins and Kibana for complex issues troubleshooting; - Adding value as part of the Neos Project by proposing and testing the new features built-in this new booking application Neos. Within this project, I collaborate with the Business analysts from Romania and Paris as well as with the product development team; - Acquired skills and knowledge: SQL, Linux
- Providing services/help for the First-line Support team via iTicket system - Analyzing the problems, identifies their root cause and provides solutions while meeting response time and resolution goals - Active collaboration with Development and Product Management for new bugs and developing new features; - Utilizing dedicated tools to troubleshoot software issues: SQL, Nolio, Kibana, Xpolog and Adminbook; - Creating value added to the internal documents and procedures by creating or updating them on the Confluence page
- Providing functional and technical support, troubleshooting and diagnosing software problems; - Adopting and contributing new processes and tools; - Working with Product Development on product defects and product improvement programs; - Managing customer expectations through the incident resolution process; - Maintaining product expertise in assigned product areas; - Participating in Root Cause Analysis within a products area; - Testing customers reported issues on internal instances; - Providing support for Oracle EBS Receivables module, Transactions and Receipts clusters. - Providing support for Oracle Fusion Supply Chain Management (Order Management) - Using SQL queries on customer environments , checking and validating data from tables - Using basic Linux commands in order to get incident logs from servers
- Managing and prioritizing customers requirements; - Estimating the deployment period with other departments involved and setting delivery terms; - Creating business documentation for new functionalities and modules, especially related to accounting, business management, payroll, and production, that are integrated into the application; - Checking legislative updates and integrate them within applications; - Informing stakeholders on developments that are underway; - Creating and updating software user guides; - Functional testing of Accounting, Business Management, Payroll, Fixed Assets, Audit & Revision software; - Good knowledge of a range of testing types: acceptance, black box, compatibility, functional, integration, load, performance, regression, system (end-to-end) - Designed efficient manual test cases based on analysis of Business Requirement documents, Functional Specs, Technical design documents, Use Cases and other supporting documents - Querying and manipulating databases in SQL Server - Worked closely with the functional and development team to resolve the defects and testing issues throughout the Software Development Life Cycle; - Analyzing and recording situations arising in our internal application CRM (Customer Relationship Manager). - Installing and configuring SQL Server ( connection remote or onsite intervention ). - Assuring the connection between the server and clients (network). - Moving databases (SQL ) at the customer's request (via connection remote or onsite intervention ). - Creating new users with full rights allocation and setting application compatibility. see less
National Institute of StatisticsDecember 2011 - March 2014
-producing statistical and operative information required for decision-makers in economic and social strategy -assimilation of statistical indicators of market economy and implement research methodologies and calculation in accordance with international practice and standards; -development of qualitative statistics, in addition to the traditional; -expansion and diversification of data dissemination; -cooperation with other national statistical institutes to develop a sustainable statistical system, the development of statistical projects in order to ensure statistical comparability with other countries and alignment statistics with EU standards
- Daily reports to NBR - Reconciliations between operating systems SCORE and Murex / Finacle - Adjustments OPC - Open Currency Position - Tracking confirmations related to derivative contracts options - Verification of exercise at maturity for call and put options - Records of forex transactions, cross currencies, and deposits in Murex / Finacle Systems - Interest payments for DCDs (Dual Currency Deposit) at maturity - Settlement of the transactions once they have been confirmed, i.e. issuing/receiving payment instructions to/from counterparties; - Reconciliation of bank and custody accounts to ensure that they agree with the organization's own records. - Prepare the material for monthly Alco Meeting - Verifying the Overnights processing - I helped on the migration into another system of recording options contracts - Ensure commissioning and reversal of all fees, interest rates, credit rates, for retail customers; - Monitor overdraft loans at the expiration date, portfolio analysis and instruct overdraft's renewal under procedures in effect; - Make all necessary transactions for customers involved in the life insurance process claims;- Monitor the property insurance process and send feedback to the sales department; - Handle the release of all addresses and official notices to customers, according to the procedure in force; - Set credit parameters into the system and is responsible for all necessary updates (currency exchange rates cost of funds, floating interest rate, etc.). - Ensure that all loan applications are reviewed according to the procedure in place and accountability is respected; - Check phone (client/employer) for all credit applications according to the procedure and call-script in place; - Notify the fraud prevention department of all suspected cases; - Ensure that telephone communication rules are respected.
- Daily bookkeeping using the program CIEL - Records of fixed assets - Planning payments to the internal or external suppliers - Preparation of payment orders to internal and external providers. - Billing, collection and selling Electrolux products
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