Marius P.

Sysops Engineer

485 dollar

My experience

More

Garrett - Advancing MotionJune 2019 - Present

• I am part of the Cyber Security Team/Identity and Access Management Team and I am global owner for the following products:
- PKI Cloud Infrastructure + Microsoft PKI + Amazon (AWS) Certificate Manager;
- Single-Sign-On (SSO) integration between PingFederate (as IdP) and SPs;
- Azure AD Conditional Access;
- Azure Multi Factor Authentication (MFA) and PingID MFA;

• secure corporate data accessed through IOS/Android/Windows devices;

• Collaborating with other stakeholders responsible for Identity Access Management, Data Protection etc; participating in different pilots as the Azure Information Protection one;

• Working with virtual teams located all over the world in order to bring the best possible experience to our end-users (more than 7000 employees).

More

Garrett - Advancing MotionSeptember 2018 - June 2019

• I am part of the Cyber Security Team/Identity and Access Management Team and I am leading the global implementation and maintenance within the company for the following products:
- Microsoft Intune MDM as a tool of managing mobile devices, securing access to VPN with Microsoft PKI certificates, etc;
- Single-Sign-On (SSO) integration between PingFederate (as IdP) and SPs;
- PKI Cloud Infrastructure + Microsoft PKI + Amazon (AWS) Certificate Manager;
- Azure AD Conditional Access;
- Azure Multi Factor Authentication (MFA) and PingID MFA;
- Intune App Protection/Mobile Application Management;

• secure corporate data accessed through IOS/Android/Windows devices;

• Collaborating with other stakeholders responsible for Identity Access Management, Data Protection etc; participating in different pilots as the Azure Information Protection one;

• Working with virtual teams located all over the world in order to bring the best possible experience to our end-users (more than 7000 employees).

More

MicrosoftMay 2018 - September 2018

• Part of a team supporting the Azure developer platform, including PaaS, Storage, Service Bus, etc;

• I supported mainly customers/developers that were using Azure Batch;

• Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;

• Provide solutions to complex problems that satisfy our customers in EMEA (Europe, Middle East, Africa). This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;

• Build customer and partner loyalty through customer orientation, responsiveness and accountability;

• Work in an international environment and collaborate with your team to provide high-level support;

• Attend triage meetings with local or remote engineers to share knowledge and efficiently develop customer solutions;

• Develop and deliver internal and customer or others (e.g.: students) technical trainings/workshops in specialty areas;

• Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event);

• Work with local marketing people for product feedback, new product launches.

More

MicrosoftApril 2017 - May 2018

• acting as a Technical Lead at EMEA level, providing guidance to my peers, running technical interviews for new engineers, providing EM+S workshops to customers/colleagues;

• execute, manage and lead a set of EM+S customers and partners through the Onboarding technical process;

• drive usage and adoption of EM+S product (Azure AD Premium + Intune);

• coordinate with other Microsoft departments like Account Team and Technical Support in order to offer the best customer experience;

• maintain strong working knowledge of the Service, take ownership for Service improvement;

• manage customer and partner Onboarding programs within expected timeframes while continually driving increased effectiveness and thus reducing costs;

• share knowledge with others through solution documents, contribute to social media, engage in technical communities;

• identify and drive technical improvements to the services or processes that will materially improve the quality of the services provided;

• drive development by training delivery, mentoring as well as driving the relationship;

• monitor and enhance the technical performance of the team in the areas of products, customer satisfaction, technical development, as well as enhance quality and provide feedback;

• deploying, configuring and administering features of Azure AD and Azure AD Premium like MFA, Azure App Proxy, Azure AD integration with 3rd party SaaS apps, Identity Protection, Privileged Identity Protection, etc;

• Device enrollment and configuration settings on the following platforms: Windows; Windows Mobile/Phone; iOS; Android; Samsung KNOX; MAC computers.

• SCCM integration with Intune, co-management scenarios, etc.

• E-mail, Wi-Fi and VPN profile deployment;

• Conditional Access (device compliance);

• Application deployment;

• Intune App Protection/Mobile Application Management with and without device enrollment.

More

MicrosoftOctober 2015 - April 2017

• onboarding customer to Office 365 family services (Exchange Online, Sharepoint Online, Skype for Business Online, Office Pro-Plus) + Enterprise Mobility + Suite (Intune + Azure Active Directory Premium + Azure Rights Management);

• drive usage and adoption of above products with the assigned customers;

• coordinate with other Microsoft departments like Account Team and Technical Support in order to offer the best customer experience;

• planning and deploying Office 365 Identity scenarios as Federation with ADFS and SSO, Synchronized Identity and Cloud IDs;

• leveraging capabilities offered by Microsoft Azure in conjunction with Office 365;

• planning and deploying Hybrid Scenarios between On-Premises environments and Office 365 for migration purposes;

• troubleshooting skills in connectivity and migrations (cutover, staged, hybrid, IMAP, Gmail + GDrive migrations);

• cloud competency understanding of services and the complexity of the issues that arise in migrations and deployment to the cloud;

• maintain strong working knowledge of the service, take ownership for service improvement;

• manage customer and partner Onboarding programs within expected timeframes while continuously driving effectiveness and thus reducing costs;

• share knowledge with others through solution documents, contribute to social media, proactively engaging in technical communities;

• analyze, develop and communicate key Onboarding process and technology improvement feedback for Office 365 Onboarding and entire deployment cycle.











More

HoneywellAugust 2015 - October 2015

• working with Salesforce, Remedy, Centos, PostgresSql(PG Admin3), Icinga, Telnet + SSH (command line) and others;

• provide prompt and courteous technical support by answering phone calls and replying to e-mails;

• analyze and clarify customer queries through troubleshooting, researching, and recreating of issues;

• analyze proprietary software log files, stack traces as well as various related technology logs for root cause problem determination and providing the appropriate solution or next steps;

• assist with system administration tasks and duties to maintain and improve customer production systems;

• handling of customer hardware repair / return inquiries including data entry into an Oracle Depot Repair system and Return Merchandise Authorization (RMA) customer communication;

• ownership of customer technical issues within defined response time goals from initial contact to final resolution;

• follow documented processes and procedures for support request handling and case escalation;

• document and record all activity and communications over the telephone and e-mail according to departmental standards of quality;

• contribute to technical knowledge base;

• participate in team meetings to provide feedback on current day-to- day activities and recommend ways in which to improve the department;

• handle miscellaneous duties and responsibilities as defined by management;

• participating in an on call and weekend shift rotation.

More

WiproMarch 2014 - August 2015

Responsabilities:

• providing technical support via phone/remote sessions for EMEA business customers on cloud technologies and cross premises scenarios being part of the Enterprise Team which deals with high seats companies;

• facilitating resolution of complex technical issues in all areas of assigned Microsoft products by collecting the necessary documentation or recreating issue in house;

• responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases;

• dealing with not only technically complex issues, but also the ability to address politically charged situations requiring the highest level of customer skill;

• insuring customer's issue is resolved to their satisfaction by recommending workarounds and/or other fixes;

• keeping the customer updated on the status of issue, as well as keeping the internal system updated with current information on the case, recommendations and resolution;

• collaborate with Tech Leads and Escalation Triages when appropriate;

• troubleshooting issues on the below Microsoft products: Cloud Services; Windows Server 2008/2012; Exchange Server 2003/2007/2010/2013 with Active Directory; Directory Synchronization; Single Sign-On; Email Protocols - POP, IMAP, SMTP; Outlook 2007/2010/2013 clients; Office applications.

• use of Windows PowerShell.

More

Telekom RomaniaMarch 2012 - March 2014

• answering incoming calls depending on skill assignment;

• offering complete and adequate information to customers, regarding company's products and services;

• promoting and selling company's products and services through incoming and outgoing calls;

• promoting company's image through attitude, knowledge, customer orientation and responsiveness to customer's needs;

• processing modifications on clients profiles, according to internal procedures and work instructions;

• registering and handling clients requests and complaints through specific tools (especially in SIEBEL application).

My stack

Computer Tools

MS Outlook, MS Office 365

Languages

PowerShell

ERP&CRM

Salesforce

Embedded and Telecom

Telecommunications

Others

Consulting, Troubleshooting, Technical Support, Data analysis, Problem Solving

IT Infrastructure

Cloud Computing, iOS, Networking, Active Directory, Azure, Cybersecurity, Security, Azure Active Directory, SCCM

Mobile

Android

My education and trainings

Certifications - Microsoft

CCNA1 - Infoacademy - Cisco

Banking and Financial Support Services - "Spiru Haret" University of Bucharest2006 - 2009

Telecommunications Technician - Post and Telecommunications Technical High School Gheorghe Airinei2001 - 2005