Top 5%
Kyle J.

Sysops Engineer

280 dollar
13 years

Why I'm Top 5%

  • 13 years of industry experience
Learn how we hire

My experience

MAANovember 2017 - Present

NAPA AUTO PARTSAugust 2017 - October 2017


Blue Cross and Blue Shield of IllinoisOctober 2012 - February 2017

•    Desktop support for more than 5000 remote, and 300 local users including supporting internal and external users through VPN connectivity.
•    Worked technology rollouts with training local staff including Office 365, IE/Chrome applications, other applications, and installing equipment as needed
•    Worked with business units to ensure their technology needs were met.
•    Wrote custom C# Applications, and converted 6 applications along with updating C# web applications.
•    Worked with SQL directly, writing custom SQL statements and stored procedures for reports
•    Worked on imaging desktops, laptops, and installing telephony and other equipment as needed for employees, along with training of tools.
•    Managed a break/fix queue through a ticket management system with > 99% of tickets handled in under 1 hr.


Office DepotAugust 2008 - October 2012

Recommended hardware and software solutions to customers.
Repaired any hardware / software issues with machines.Offered solutions to customers' problems.

My stack

Computer Tools

Microsoft Office Pack


Technical Support, Troubleshooting


React.js, Software Development


customer service, Hardware, Call Centers


Java, Visual C#, Visual Basic, HTML, ASP.NET, SQL, HTML5, VB.NET, C#, CSS3

My education and trainings

- Licenses & Certifications

Associate of Science (A.S.) Field Of Study General Studies - Rock Valley College2011 - 2014