Top 5%
Kyle J.

Sysops Engineer

280 dollar
Freelancer
13 years
Atlanta, UNITED STATES
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Why I'm Top 5%

  • 13 years of industry experience
Learn how we hire

My experience

MAANovember 2017 - Present

NAPA AUTO PARTSAugust 2017 - October 2017

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Blue Cross and Blue Shield of IllinoisOctober 2012 - February 2017

•    Desktop support for more than 5000 remote, and 300 local users including supporting internal and external users through VPN connectivity.
•    Worked technology rollouts with training local staff including Office 365, IE/Chrome applications, other applications, and installing equipment as needed
•    Worked with business units to ensure their technology needs were met.
•    Wrote custom C# Applications, and converted VB.net/VB 6 applications along with updating ASP.net C# web applications.
•    Worked with SQL directly, writing custom SQL statements and stored procedures for reports
•    Worked on imaging desktops, laptops, and installing telephony and other equipment as needed for employees, along with training of tools.
•    Managed a break/fix queue through a ticket management system with > 99% of tickets handled in under 1 hr.

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Office DepotAugust 2008 - October 2012

Recommended hardware and software solutions to customers.
Repaired any hardware / software issues with machines.Offered solutions to customers' problems.

My stack

Computer Tools

Microsoft Office Pack

Others

Technical Support, Troubleshooting

Technologies

React.js, Software Development

Other

customer service, Hardware, Call Centers

Languages

Java, Visual C#, Visual Basic, HTML, ASP.NET, SQL, HTML5, VB.NET, C#, CSS3

My education and trainings

- Licenses & Certifications

Associate of Science (A.S.) Field Of Study General Studies - Rock Valley College2011 - 2014