Top 5%
Kyle J.

SYSOPS ENGINEER

293 dollar
Freelancer
13 years
Atlanta, UNITED STATES
i

Why I'm Top 5%

  • 13 years of industry experience
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My experience

MAANovember 2017 - Present

NAPA AUTO PARTSAugust 2017 - October 2017

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Blue Cross and Blue Shield of IllinoisOctober 2012 - February 2017

•    Desktop support for more than 5000 remote, and 300 local users including supporting internal and external users through VPN connectivity.
•    Worked technology rollouts with training local staff including Office 365, IE/Chrome applications, other applications, and installing equipment as needed
•    Worked with business units to ensure their technology needs were met.
•    Wrote custom C# Applications, and converted VB.net/VB 6 applications along with updating ASP.net C# web applications.
•    Worked with SQL directly, writing custom SQL statements and stored procedures for reports
•    Worked on imaging desktops, laptops, and installing telephony and other equipment as needed for employees, along with training of tools.
•    Managed a break/fix queue through a ticket management system with > 99% of tickets handled in under 1 hr.
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Office DepotAugust 2008 - October 2012

Recommended hardware and software solutions to customers.

Repaired any hardware / software issues with machines.
Offered solutions to customers' problems.

My stack

Visual C#, Visual Basic, VB.NET, Troubleshooting, Technical Support, SQL, Software Development, React.js, Microsoft Office Pack, Java, HTML5, HTML, Customer service, CSS3, C#, ASP.NET