Passionnée d'écriture, j'ai décidé de devenir Freelance. Forte de mon expérience de 3 ans en rédaction web salariée, je mets mes compétences de rédactrice et de rédactrice SEO à la disposition de vos besoins en contenus web.
Etant expatriée depuis 2012, je suis bilingue français/anglais et accepte avec plaisir les versions ou traductions. Curieuse de nature, j'ai hâte d'écouter vos projets pour que nous travaillions bientôt ensemble !
French Content writer in iGaming business - SEO for existing texts or creating optimized content.
- Creating promotional news (300-500 words, catchy content, hyperlinks and internal links integrated) - Creating weekly news about the iGaming industry - Optimization of contents with a list of keywords given (existing or news texts) : wide range of tools and techniques used to get the best ranking on Google. (200-2500w) - Reviews of different products and services in iGaming industry (games, websites, software) - Basic HTML - Re-writing of duplicate content - Synthesize and fusion of existing content to get better SEO results. High quality texts needed. - Site mapping - Guest article : writing about a subject with a subtle introduction (and internal linking) to iGaming websites. - Translation from English to French of company's main internal software - Adapting to iGaming compliance - Able to write articles from 300-2500w, optimized or not. - Social media manager (Facebook, Twitter, G+) - Emailing campaigns
- Flexibility, adaptation, challenges enthusiast, respect of deadlines, writing lover and detail-oriented.
My role to introduce myself to the customer and show them that I can help with the experience at HPE Support. The goal being building a long-term relationship to get to know the best the customer to become more and more efficient. There are many different departments within HPE Support, and I'm here to link and use the right ressources to help the most efficiently the customer.
I'm the first point of contact when it comes to emerging issue, and I'm here to assist the customer respecting the HPE processes.
Skills : time-management, account management, empathy, reactiveness, adaptability, efficiency, networking, writing and communication skills in general, reporting, microsoft Office (Outlook, Word, Excel, OneNote, Powerpoint).
Compétences-clés : gestion de comptes en B2B, lier les différents départements pour régler une situation complexe, adaptation aux besoins des clients, communication et réactivité. Microsoft Office (Word, Excel, OneNote, Powerpoint)
My role was multitask. Email, chat and phone, I was here to answer the best to the customer who were calling the customer service. It was mostly questions on betting rules or on validation of accounts. I was working closely with Fraud department and bookmakers to settle some bets.
I learnt much in betting world, and also on a juridic side, France being very strict about the legislation on betting business. Skills : Multitask, flexibility, writing skills, adaptation, patience, empathy, analyzing, reactive and self discipline.
technique FR et EN, Apple, - Support technique de tous les appareils Apple (iPhone, iPad, iPod, Mac, etc.) - Participation à la création du département « chat » en France : succès qui persiste aujourd'hui.
- Assistance en français et en anglais : par téléphone, email, chat
Technical phone support the first year : Supporting French and English-speaking customers. Skills : Multitask, patience, empathy, adaptability on processes and internal changes.
From June 2013: Promoted : Took part of the new project for chat support department on the French market : chat flow building in collaboration with colleagues, procedures set up from adapting the previous rules. Dealing with two customers at the same time meeting the business targets, supporting customers with screen sharing, email help articles to support the customer the best way possible. Phone support overtime. Test phase : processes, tools, reported bugs, elaborated a new communication for the customer to be as efficient as the phone communication. This department became definitive thanks to the success of the chat teams I was belonging to.
From November 2013 : I was chosen for supporting Mac customers through chat and phone, in english and french, in addition of supporting iOS customers. Was helping out during peak periods when needed. Same skills than before, with computer hardware and software skills on Mac, the troubleshoot needed more logic and organisation.
Student-job: Sundays early mornings. Selling bakery products and pastries, cashier skills, fast-paced work at peak hours and during peak periods (Easter, Christmas mainly). Cleaning the shop after closing it. Helped out for extra hours when needed.
In the context of my studies, I got the opportunity to achieve an internship in a fruit-juice factory, second activity of an orchards company.
My role was to develop the business in cafés, hotels and restaurants regarding the artisanal juices. I succeeded to implement it in one of the best bar in Tours, that welcomes as well many tourists and students or even people living around. I learnt process of fabrication, built a commercial argumentation on these excellent products and worked in the factory to know more about the raw product, the fruit itself. It allowed me to apply the theory learnt at school and develop an autonomy as a young student. I graduated the same year.
During that time, I was happy to use my creativity to help preparing an important event: The company opened its doors to customers to see backstages and introduce the staff and products : I elaborated the communication on the event, introducing the different species of apples and pears, and building creative adds to know more about the product and factory.
When my internship was over, I was suggested to stay for a month to work as sales assistant in the factory-shop.
Internship in the context of my studies, it was more a observation internship and "first contact" with the professional environment. I learnt much about marketing, merchandising, and also processes of quality and fabrication. The product was chic lingerie. The company has 155 company in France. After achieving my internship with success, I was asked to work as extra in two shops from time to time (replacement of sick leave, sales time), and my work was very much appreciated.
Skills : welcoming customers, working on targets, empathy, adapting the offer to the customer, promoting the sales operations, keep the shop cleaned and tidy, work under pressure during peak periods (sales).
Very first job. At 16, I decided to earn money by myself and was hired for the summer in a services company, France montgolfières, that offers hot-air balloons tours in touristic areas of France. I was archiving, taking reservations, informing customers and assisting the employees in their everyday tasks. The boss are british, so that I could learn by listening to calls in english.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, MS Office
Networking, iOS, Mac OS, OS X
Copywriting, Content writing, Troubleshooting, Technical Support
Rédactrice, RÉDACTRICE SEO EN CONTENUS DIGITAL MARKETING, Direct Marketing, Microsoft OneNote, Agent de Support, Rédactrice SEO, Rédactrice SEO Contenus Digital Marketing, Microsoft Office, Account Manager
My education and trainings
Certificate of dedication to customers - Honor & Award2016 - 2016
Bachelor’s Degree- Commercial technics Diplome Universitaire de Technologie - IUT de Tours2008 - 2010
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