Laarni F.

Technical Writer

325 dollar
12 years

My experience


Hira Walraven AC Industry LLCSeptember 2019 - Present

Job Description:
* Acts as the central point of contact alongside the Export Manager
* Responds to client's general inquiries on the company's products
* Prepares quotations and invoices whenever required
* Assists all sales related activity of the clients based outside UAE
* Maintains database of export clients and markets
* Coordinates with the Supply Chain Department to make sure that deliveries mentioned to customers are met

Century Mechanical Systems Factory LLCMarch 2019 - August 2019

Job Description:
* Prepared weekly and monthly (and when necessary) MIS and Sales Reports
* Generated monthly and quarterly sales presentations and analysis
* Overseen the activities and weekly performances of the sales team for the US, Canada and UAE market
* Kept a track of the sales revenue and forecasts
* Registered the company to the government or private entities on online portals
* Reviewed inquiries and sending quotations to clients and internal divisions
* Provided Proformas, Delivery Notes and Sales Invoices to respective clients
* Ensured that all confirmed orders from the client are updated on the system timely and correctly
* Coordinated and arranged for product certifications
* Organized pick-up or delivery of the items from the factory to the clients

Saint-Gobain GlassJanuary 2016 - September 2018

Merint LLC (Saint-Gobain Glass) [DIP 1, Dubai, UAE -
Job Description:
* Administered training and support to both sales representatives and coordinators on how to use CRM / SalesForce
* Conducted CRM training and project design/schedules according to the organization's requirement and procedure to new employees
* Assisted the Sales Team by preparing and following up on sales quotations, invoices, and deliveries made for clients
* Monitored project and sales activities for all teams in UAE, Oman, Qatar, Kuwait and East Africa markets
* Ensured that customers' contacts, project opportunities, products, etc are accurately logged in CRM / SalesForce
* Provided project information/detail to sales representatives whenever CRM is updated to easily follow up with their respective clients
* Tracked projects and sales daily thru a CRM database and provided a sale forecast to the respective factory for them to manage the supply quantity of products
* Maintained and provided a sales record by the respective sales representative, product, quantity, and customers
* Developed promotional materials such as company profile, product catalogs & specifications
* Provided monthly advertising presentations including graphics and detailed information about a project won by the company
* Prepared monthly sales and marketing reports by collecting, analyzing and summarizing details taken from the entire sales team and CRM
* Implemented marketing and sales strategies which includes promotional presentations, promotional materials, and updated calendars
* Maintained relevant information which was added in the company's profile and website

Saint-Gobain GlassJune 2013 - December 2015

Job Description:
* Supported the Sales Managers / Representatives in providing quotations, invoices, purchase orders, correspondences to the client, and being the point of contact for urgent calls/messages whenever the sales team are not available
* Coordinated with the client the exact requirement before providing an official quote/invoices while following up on every order ensuring that the delivery details are well relayed to clients
* Maintained and provided a sales record by the respective sales representative, product, quantity, and customers
* Arranged appointments (Lunch and Learn) for all the sales team and ensures that all materials needed in the meeting are well organized and handed over to the sales representatives
* Arranged samples/mockups and necessary documents for official submittals

CNS International Language School Inc.November 2010 - November 2011

Job Description:
* Planned, prepared and delivered English lessons, examination papers and classroom exercises to a range of classes and different age groups
* Maintained students' attendance records, grades, and other required records
* Assessed and diagnosed students' progress by preparing bi-weekly reports on their academical and behavioral difficulties

Melody Art Production LLCMarch 2009 - September 2010

Job Description:
* Managed incoming and outgoing telephone calls and directed it to the right department
* Performed general administrative duties including HR functions
* Prepared Quotations, Invoices, Correspondences, and Certificate of Origins

Sutherland Global ServicesMay 2007 - January 2009

Job Description:
* Handled inbound & outbound calls to verify the clients' information and determine his creditworthiness to meet the requirement of the institution
* Reviewed performance of the mortgage agents and prepared narratives for improvements

My stack

Computer Tools

Microsoft PowerPoint, Microsoft Excel, Microsoft Word


Copywriting, Troubleshooting, SEO, Customer relationship management, Data entry, Analysis, Content writing


Sales Presentations, Sales coordinator, Monthly Sales, CRM training, manage the supply quantity, CRM Management, acquired efficient organizational skills, administrative work experience, diverse coordination, manage office tasks, EXPORT SALES COORDINATOR, DIVISION HEAD ASSISTANT, SALES cum PROJECT & MARKETING COORDINATOR, JUNIOR INTENSIVE COURSE TEACHER, Bachelors Degree > Bachelors Degree Development Communication, Bachelors Degree > Bachelors Degree Educational Communication, Certificate of Origins, MORTGAGE ANALYST, Sage Accounting Software, Microsoft Office, Microsoft Outlook, industry~sales, Bachelors Degree > Bachelors Degree Science, Administrative Assistant, Management Information System, sales, Sales representative, project design, secretary, Mortgages, Sales Strategy,

My education and trainings

Bachelor of Science in Development Communication - Benguet State University2003 - 2007