Francisco H.

TELECOM ENGINEER

636 dollar

My experience

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Field NationAugust 2017 - Present

On 2017 I began utilizing my technical skills to occupy my free time solving technical difficulties (Repairing Tv's, Computer and peripheral hardware, Installing and setting up VoIP systems and Points of sale, and networking) for businesses, government offices and private end users. This venture has allowed me to continue my technical training and feeding the curious techie in me with problem-solving and excellent soft skills. Makes me happy to save the day by fulfilling warranty repairs and resolve the chaos caused by a non-working piece of technology. Up to date, I have 100% positive feedback from buyers and end users. If there were enough work orders to do this full time I would be happy to dedicate myself to it entirely.
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WorkSource, IncJune 2015 - Present

• Along with a team of staffers, I provided human capital solutions for local companies.

• Recruited, screened, interviewed, hired and managed employees to fulfill the staffing needs of clients from different industries.

• Communicated with clients to ensure staffing levels were maintained and that the quality of the personnel hired met their needs and expectations.

• Reviewed and updated the personal information of applicants and employees with professionalism and confidentiality.

• Conducted on-board orientations for new hires and would complete follow up interviews routinely for HR assessment.

• Ensured adherence to all state and federal regulations including EEO, ADA, I-9 and tax credit compliance.
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TelevisaJune 2014 - June 2015

• Along with the programming department, I was in charge of purchasing and administrating Televisa’s Content for Free TV Broadcasting.

• Collaborated with our Programming team to provide financial and analysis and review of initial proposals and deal renewals.

• Actively researched media content trends in Mexico and around the world.

• Along with the legal department, oversaw the copyright status of licenses properties of Televisa and supervised an audit of over 1000 titles property of Televisa.

• Developed budget strategies to save money in acquisitions and maximize revenue generated by the content broadcasted on Free TV.

• Negotiated and finalized deal terms and ensure contracts accurately reflect all relevant terms and financials.
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Holiday Inn Express & SuitesApril 2011 - January 2013

• Independently manage all sales, customer service, general accounting, financial reporting, and administrative, purchasing, marketing and staffing functions for a franchised hotel.
• Instrumental in supporting the company’s general operations, including a key role as an interim General Manager during an ownership and management transition.
• Developed and implemented an entire administrative process and structure to professionalize the business financial figures. The results were significant adjustments to accounts payable and receivable, a more streamlined and accurate statement of the hotel’s revenue and budget numbers.
• Automated manual accounting and financial analysis/reporting functions with Excel spreadsheets and other computer based tools. My reports were so efficient that were implemented in other hotels of the chain.
• Surpassed my goals as Director of Sales, not only by increasing revenue, but by designing marketing tools that built a customer base for the hotel at almost no cost.
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Pinnacle Security SystemsJune 2009 - December 2010

Fast-paced position with a high level of multitasking. Scope of responsibility was diverse and included customer service, customer and technician technical support, service scheduling, order processing, customer complaint resolution and inventory planning/control.
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TeletechSeptember 2007 - May 2008

• Provided technical support to HP customers in the United States.

• Top performer with 95% of customer's satisfaction.

• Generated an average of 17 dollars revenue per call.

• I received several Thank you letters from pleased customers.
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Roquin AvocadosJanuary 2007 - June 2007

• Assistant in Exporting and Logistics

• Assisted in the process of closing business transactions with clients abroad.

• Processed paper work related to customs, export permits, shipping and logistics tracking and confirmation of shipments.

My stack

Windows Installer, VoIP, Telnet, Technical Support, System administration, Strategic Planning, Spanish, Social Media, Problem Solving, POS, PBX, Negotiation, Microsoft Excel, Marketing Strategy, Leadership, Hardware/Network configuration, Cisco, ADA