Charlotte M.

Ux Designer

525 dollar

My experience

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UX RescueFebruary 2021 - Present

● Plan and conduct different research methods such as surveys, interviews, workshops to develop a service that promotes train, bus and ferries and eco-travel exciting.
● Work closely with other researchers and service designers to plan activities and leverage all the data collected over the course of the research.
● Maintain a picture of the potential users with personas and user maps.
● Collaboratively identify common themes and points of user contention to come up with solutions.

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National Institute of Geographic and Forest InformationAugust 2019 - September 2020

Worked on improving a collaborative tool and explored users motivations and pain points to use this service. Through this service, the users can participate in the improvement of France geographic data. The user can follow the consideration of his/her changes and the cartographic background is updated daily to reflect the latest developments.

● Plan and conduct different research methods such as surveys, interviews, workshops with users recruited via the survey and user database.
● Create a competitive analysis to compare existing solutions.
● Audit the initial site and identify strengths and weaknesses.
● Work closely with stakeholders and engineers to identify pain-points and leverage all the data collected into solutions.
● Maintain a picture of the potential users with personas and journey maps.
● Redesign the user flows, wireframes and User Interface.
● Plan and conduct remote usability tests, document the process and present the results to stakeholders.
● Raise awareness of the user centric methodology in the administration.
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SægusJune 2018 - June 2019

Worked on multiple projects for multiple clients (L'Oréal, Engie, Orange, Maped) mostly on user research, a few times until the prototyping phase in collaboration with UI designers.

● Plan methods (survey, interviews, literature review...) to collect information on users and processes.
● Conduct focus groups, guerrilla research and participatory design (Crazy 8, Six to One, card sorting).
● Build reports to synthesize and translate research into actionable insights, concepts and strategic solutions.
● Coach consultants in problem definition, strategy, MVP and feature prioritization for digital products through user centered methodology and workshops.
● Create a guild named UserFirst to raise user experience awareness by organising workshops, training and sharing best practices on Slack.

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ECE ParisOctober 2018 - December 2018

Worked with design thinking experts and UX designers to come up with an educational plan and a quarterly project for the students to work on.

● Taught the history of UX design and applied examples in everyday life.
● Helped fifth-year students bring their last-year project to life through user-centered design: from user research through ideation, prototyping, testing with users and finally user interface design.
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Airbus, NespressoOctober 2017 - June 2018

Airbus, 4 month contract:
● Audit warehouse employees to identify their problems and prioritize new functionalities according to their needs.
● Design the solution from wireframes to UI and tested with users.

Nespresso, 1 month contrat:
● Support product designers by creating new user flows and prototyping new functionalities of the mobile app
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GoProJuly 2016 - October 2017

Worked in collaboration with engineers and a design team in the US to think and design interfaces of Gopro's 360 camera (Fusion) softwares.

● Plan and conduct participatory design (card sorting, content inventory, zoning...)
● Work on the information architecture and user journeys to identify pain-points during the experience.
● Create personas and user flows based on research.
● Make sense of research with new prototypes from wireframes to high-fidelity.
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Quebec’s National Parks, Quebec Summer FestivalJanuary 2016 - May 2016

● Plan the intervention (define objectives of the research, chose methods, conduct and synthesis)
● Create a new information architecture with users thanks to card sorting, interviews and ergonomic audit.
● Gather data through the selected methods and start building personas, data viz and XP maps to leverage user insights.
● Redesign main task flows and delivered comprehensive design specifications and recommendations for their website and app.
● Build a report to synthesize the research and discover opportunities and present the report to stakeholders.
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La FabulerieOctober 2014 - March 2015

● Work on research using benchmark, interviews, guerilla tests to identify new workshops methods.
● Imagine, organize and conduct workshops and events around new digital tools (3D printer and scanner, digital milling machine, makey makey...) for young and adults audiences.
● Design the website, from wireframes to high-fidelity.

My stack

Others

UX Design, Storyboards, Design, Service Design, Slack, UI Design, Design thinking, Wireframes

Software testing

Usability testing

Computer Tools

Google Sheets

Graphic

Figma

My education and trainings

Master of Arts, Interaction Design - Laval University

MA in Interaction Design - Laval University2015 - 2016

Bachelor degree, Design and applied arts - Marc Bloch University (Strasbourg II)2011 - 2014