Provide customer-friendly and proficient Technical Support for R.O. Writer customers having technology issues and problems. Provide assistance by phone, email, and other means of communication using a ticket management system. Applicant must be willing to work nights, weekends, and holidays as needed.
Track issues to resolution. Document and escalate issues, and work with other departments, ISPs, or business partners in order to resolve them as quickly and efficiently as possible.
Successfully meet or exceed R.O.Writer ticket handling requirements as measured by periodic call and ticket monitoring.
Provide support to installers and field technicians when appropriate and as needed. Perform other duties as assigned.
• Respond to telephone, e-mail, and web-generated requests for support, including problem analysis, resolution and/or escalation. • Communicate with customers regarding their issues, both verbally and by written correspondence. • Have the ability to identify and make recommendations on operational issues in client computer systems. • Learn the different applications/systems and processes used on a daily basis by the R.O. Writer support team. • Obtain an understanding of the R.O. Writer software and have the ability to troubleshoot software issues that arise during normal operations as well as the installation/upgrade process. • Learn to install and configure integrated parts catalogs. (Epicor, Smart eCat and Worldpac parts catalogs). • Learn to install and configure Central Service and Carfax integrated applications. • Use the issue tracking software, to document, assign, and manage issues presented to the support center by our customers.
Camaleon Designs is a company with full design services. We provide web design solutions, 3D design, graphic design, marketing, illustration and printing services. If you need a solution for your brand or marketing for the company, we can provide that service for your company. Our team is fully committed not only to providing basic services, but also to do everything possible to make your business grow exponentially.
Webmaster: Webpage Creation: Write code for Mastertrack Webpage and Clients - html, php, c++, databases, wordpress. Assist Tech Support: Build PC's, Install any type of software, Install networks (virtual and physical), Overclock CPU's. Buy domains and hosting for clients. ||| Design Director: Responsible for different types of Ad campaigns (print, video, 3d, social networks), Marketing campaigns, and Interact with clients and distributors. I also hired employees to build a strong design team. Gave daily tasks to my Design Team.
Web Designer: Webpage Creation and support: Learned to write code for clients - html, php, c++, databases, wordpress. Buy domains and hosting for clients. Tech Intern: Learned to Build PC's, Install any type of software, Install networks (virtual and physical), Overclock CPU's. Started to work with
clients since I didn't have prior experience.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word
ZBrush, Graphic Design
Web Design, UX Design, Technical Support, Team management, Project Management
3D Studio MAX, Adobe Illustrator, Adobe Photoshop
Open Source solutions
industry~it, Microsoft Windows, eCommerce, Microsoft Office, PC Hardware, Apple Mac, Website Design, GRAPHIC DESIGNER, Information Technology, Printer Hardware, Microsoft Windows 10, 3D, Hard-Working, Backup & Recovery > Backups, Creative Director, Tech support, TECHNICAL SUPPORT ANALYST, friendly and proficient Technical Support, Customer Service Team Lead, IT Computer Engineer, industrial designer
My education and trainings
Bachelor's Degree in Graphic Design - University of del Valle de México2004 - 2008
- North Rowan Middle School1989 - 2001
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