Joaquin M.

Ux Designer

445 dollar
Freelancer
14 years
San Luis Potosí, MEXICO

My experience

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TBC CorporationMarch 2018 - Present

Provide customer-friendly and proficient Technical Support for R.O. Writer customers having technology issues and problems. Provide assistance by phone, email, and other means of communication using a ticket management system. Applicant must be willing to work nights, weekends, and holidays as needed.

Track issues to resolution.
Document and escalate issues, and work with other departments, ISPs, or business partners in order to resolve them as quickly and efficiently as possible.

Successfully meet or exceed R.O.Writer ticket handling requirements as measured by periodic call and ticket monitoring.

Provide support to installers and field technicians when appropriate and as needed.
Perform other duties as assigned.

Duties/Responsibilities:

•    Respond to telephone, e-mail, and web-generated requests for support, including problem analysis, resolution and/or escalation.
•    Communicate with customers regarding their issues, both verbally and by written correspondence.
•    Have the ability to identify and make recommendations on operational issues in client computer systems.
•    Learn the different applications/systems and processes used on a daily basis by the R.O. Writer support team.
•    Obtain an understanding of the R.O. Writer software and have the ability to troubleshoot software issues that arise during normal operations as well as the installation/upgrade process.
•    Learn to install and configure integrated parts catalogs. (Epicor, Smart eCat and Worldpac parts catalogs).
•    Learn to install and configure Central Service and Carfax integrated applications.
•    Use the issue tracking software, to document, assign, and manage issues presented to the support center by our customers.
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Camaleon Designs SLPMarch 2011 - Present

Camaleon Designs is a company with full design services. We provide web design solutions, 3D design, graphic design, marketing, illustration and printing services. If you need a solution for your brand or marketing for the company, we can provide that service for your company. Our team is fully committed not only to providing basic services, but also to do everything possible to make your business grow exponentially.
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HoneywellJune 2017 - February 2018

SAP - Industrial and Footwear Customer Support
Talk to ClientsAnalyse Data and Responses
Customer Solutions and Quick Actions to Resolve
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ATH Organización SLPDecember 2016 - May 2017

Gasomax, with more than 60 years of experience in the fuel sales, lubricants and additives, we put at your disposal our network of high confidence gas stations.

Grupo CalettoJuly 2010 - February 2011

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MastertrackJuly 2010 - January 2011

Webmaster: Webpage Creation: Write code for Mastertrack Webpage and Clients - html, php, c++, databases, wordpress. Assist Tech Support: Build PC's, Install any type of software, Install networks (virtual and physical), Overclock CPU's. Buy domains and hosting for clients. ||| Design Director: Responsible for different types of Ad campaigns (print, video, 3d, social networks), Marketing campaigns, and Interact with clients and distributors. I also hired employees to build a strong design team. Gave daily tasks to my Design Team.

Grupo MDCAugust 2009 - February 2010

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Nethouse CyberTECHAugust 2007 - July 2009

Web Designer: Webpage Creation and support: Learned to write code for clients - html, php, c++,
databases, wordpress. Buy domains and hosting for clients. Tech Intern: Learned to Build PC's, Install
any type of software, Install networks (virtual and physical), Overclock CPU's. Started to work with

clients since I didn't have prior experience.

My stack

IT Infrastructure

Networking

Computer Tools

Microsoft Excel, Microsoft PowerPoint, Microsoft Word

Graphic

ZBrush, Graphic Design

Others

Web Design, UX Design, Technical Support, Team management, Project Management

Multimedia

3D Studio MAX, Adobe Illustrator, Adobe Photoshop

Languages

SQL

Open Source solutions

FileZilla

CAD&CAM

SolidWorks, AutoCAD

Other

industry~it, Microsoft Windows, eCommerce, Microsoft Office, PC Hardware, Apple Mac, Website Design, GRAPHIC DESIGNER, Information Technology, Printer Hardware, Microsoft Windows 10, 3D, Hard-Working, Backup & Recovery > Backups, Creative Director, Tech support, TECHNICAL SUPPORT ANALYST, friendly and proficient Technical Support, Customer Service Team Lead, IT Computer Engineer, industrial designer

ERP&CRM

SAP

My education and trainings

Bachelor's Degree in Graphic Design - University of del Valle de México2004 - 2008

- North Rowan Middle School1989 - 2001