Stefan C.

Ux Designer

210 dollar
Freelancer
17 years
Brasov, ROMANIA

My experience

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AvontuurlijkeGeest.nl TravelDecember 2019 - Present

  • Marketing outputs in order to deliver to the common objectives and goals and secure consistency of content and messaging across multiple channels
  • Maintain the website by ensuring that all functionalities are implemented effectively to secure online performance and operations.
  • Manage content localization process: adjust global material for local adaptation in order to secure local relevance
  • Continuously optimize the content, editorial process, and efficiency, and contribute to the development with insights, recommendations, and solutions in the area of content
  • Based on commercial and identified additional local needs, create new content when necessary and lead content adaptation
  • Manage digital assets and publish locally relevant content on social media channels
  • Responsible for reviewing content assets, identify improvements, create pages and publish in digital channels
  • Continuously work with and organize digital content assets based on received plans
  • Work closely daily with merchandising, SEO and digital performance functions
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FreelanceJanuary 2005 - Present

Web design, website development, SEO, Hosting, Website re-design
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Web GrafixJanuary 2007 - Present

  • Freelance web designer, Website design, SEO and website maintenance. WordPress CRM platform. Social media pages administration.
  • General administration of the company (SEL) meeting potential clients, negotiating offers, managing internal projects
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Majorel RomaniaSeptember 2014 - December 2019

Operational team monitoring, adjustment of work schedules to meet established performance criteria. Monitoring individual and team performance in terms of productivity criteria, customer compliance and customer satisfaction, communication of results, and working procedures. Organizing regular meetings with the subordinate team and individual discussions to improve performance or communication skills. Monitoring compliance with work schedule and compliance with working procedures. Monthly calculation of team bonuses. Monitoring the proper functioning of the equipment and workstations for the subordinate team. Participation in interviews and validation of candidates in terms of language and project eligibility criteria. Collaborating with different internal and / or external departments to implement new projects / workload and managing these new projects / workloads.
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Arvato ServicesApril 2011 - September 2015

  • Customer service representative - Sales support - Post sales support - Billing support
  • Phone / Chat / Email support provided to consumer customers for an international online store in Dutch and English
  • Taking over difficult customer escalation cases that cannot be resolved to the first level of support, providing support and helpdesk to tier1 agents, identifying and resolving issues arising within the project.

My stack

Technologies

CRM, Web Applications

Others

SEO, Social Media, Customer Care, Team management, Web Design

Frameworks

WordPress

My education and trainings

Master - International Relations and Security - "Lucian Blaga" University of Sibiu

Bachelors Degree, International Economics - "Dimitrie Cantemir" Christian University of Bucharest2007 - 2010