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Backup Engineer
Romania (Bucharest)

Date posted: 22.06.2023

Job type: Full time

Romania (Bucharest)

Full time

Job perks: Exposure to Cutting-Edge Technologies; Multilingual Experience

About the project

How we hire:

At Pentalog, excellence is what you'll do. We're guided by a mission to positively impact the software development world.

Join our project for a client - a prestigious multinational bank - as a Backup Engineer. You will be part of a dedicated team responsible for monitoring and managing the backup infrastructure across Europe. This role requires expertise in providing Level 2 support during both business and non-business hours. Take this opportunity to develop your career in a dynamic and fast-paced environment with exciting prospects.

As a Backup Engineer, you will be responsible for installing and configuring backup related tools and software; commenting on installation manuals and procedures; reviewing and suggesting improvements to existing procedures; performing functional tests on newly installed components based on written test cases; occasionally providing on-call support out of hours and documenting activities in clients’ tools.

This role requires a willingness and availability for on-site (hybrid mode) work as needed and providing on-call support when required from the Bucharest office.

Job requirements

  • Minimum of 2 years of relevant experience in backup activities;
  • Basic proficiency with at least one of the following tools: IBM TSM, Dell Data Domain, CommVault, Veritas;
  • Experience with operating systems (Windows and Linux) and virtualization;
  • Basic understanding of storage infrastructure;
  • Familiarity with backup infrastructure tasks such as installing and configuring backup agents, using LAN-free backup, and analyzing/diagnosing malfunctions etc.;
  • Ability to generate clear and comprehensible reports on your activities;
  • Proficient in following written instructions and procedures;
  • Skilled in updating documentation and implementing existing practices;
  • Excellent communication skills and the ability to provide constructive feedback;
  • Strong teamwork abilities, promoting collaboration and cooperation;
  • Demonstrated respect for procedures, maintaining focus on assigned responsibilities;
  • Adherence to team schedules and proactive approach to tasks;
  • Excellent oral and written communication skills in English. Knowledge of French is a plus.


  • Monitoring and management of alerts, first-level intervention in accordance with instructions, assurance of the infrastructure's proper operation, and modifications to the production environments;
  • Control over all backup infrastructure;
  • Ensure the services are provided in accordance with the Service Contracts that our client has;
  • Level 2 support: handling and addressing L2 incidents, responding to incidents, improving incident reports and knowledge base;
  • Set up new incident reports and procedures;
  • Track down persistent issues and open issue tickets;
  • Client Relationship: in accordance with the Service Contract, convey modifications, incidents, and a description of the service quality to the clients;
  • Log L2 incidents, troubleshoot them, and offer solutions;
  • Follow up on open incidents according to agreed-upon SLAs;
  • Open tickets with third-party suppliers;
  • Follow-up incidents with third-party suppliers;
  • Escalate to higher support levels if the incident can't be resolved.


  • Healthcare benefits (Private Medical Insurance, various extra medical advantages); 
  • A more active lifestyle with the help of our PentaSport activities; 
  • French and English classes; 
  • Free pass to learning platforms; 
  • Meal vouchers; 
  • Mentorship programs that encourage and enable your professional development; 
  • Access to a technology roadmap; 
  • Full support to upgrade yourself (conferences and certifications); 
  • New-born maternity grant; 
  • A front-row seat to PentaBARs – our after-work tech events with a twist. 

About Pentalog

As a leading European Software Services company operating internationally in France, Romania, Germany, Moldova, UK, Vietnam, Mexico, Morocco and USA, we employ over 1,300 engineers and IT experts who work in a very dynamic, multicultural working environment.

At Pentalog, your talents & ambitions are recognized and rewarded; we offer plenty of opportunities to develop, both individually, as well as a professional, and we reward our collaborators who understand the importance of self-improvement.

Super humans