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Junior Service Desk Engineer, Bucharest & Brasov (on site)
Bucharest, Brasov, Bucharest

Date posted: 09.12.2022

Job type: Full time

Bucharest, Brasov, Bucharest

Remote work

Full time

Job perks: Always-learning environment; Multiculturality

About the project

How we hire: 

At Pentalog, excellence is what you'll do. We're guided by a mission to positively impact the software development world. 

 

We are recruiting a Junior Service Desk Engineer, to help continue our growth and improvement, in an Agile manner.

In this role, you will work within the Service Desk team but you may also be involved in other project-based action. As a Junior Service Desk Engineer, you will be required to work in a timely and efficient manner, while making sure attendance, quality and service metrics are being met.

Join us, either at our Bucharest agency, or in Brasov!
 

Job requirements

  • Previous experience in a similar role (2-3 years);
  • Basic IT knowledge in:
    • Windows 7-10, Mac OS X, Windows 2008-2019 Server (ActiveDirectory, DNS/ DHCP), MS Office 2010-2019, Thunderbird
    • Networking: OSI, TCP/IP, Ethernet/Fast Ethernet, Routing, Wireless LAN, VLAN, VPN, plus networking skills such as managing network switch/firewall etc;
    • Protocols: DHCP, DNS, LDAP, SNMP, SMTP, POP3, IMAP;
    • Security: Antivirus, Firewall, IPSec, LAN & WLAN Security.
  • Excellent troubleshooting capability;
  • Strong analytical, technical and problem-solving attitude;
  • Process and procedure-oriented;
  • Strong desire for continuous technical development;
  • Good communication skills;
  • Team player with focus on time management;
  • Ability to work in a time-pressured and demanding environment;
  • Willingness to take initiatives, hands-on and results-driven;
  • Focus on time management and organization skills while multitasking;
  • Ability to communicate problems/issues in a non-technical manner;
  • Proficiency in English languages.
     

Responsibilities

  • Provide technical support for the company’s employees/customers (local and remote)
  • Investigate and solve software and hardware problems;
  • Build-up, maintain IT and troubleshoot infrastructure in terms of WAN/LAN network, telephones (VoIP), audio and video conference, end user computing, printers etc.;
  • Manage IT assets and ensure management accuracy of IT assets ;
  • Build and install the work environment for new employees ;
  • Keep our knowledge base and documentation up-to-date;
  • Ensure Security team best practices application for workstation;
  • Ensure functionality and organization of shared spaces and conference rooms;
  • Interact with external vendors/service providers regarding repair of hardware;
  • Support teams during the moves and different events (training, marketing etc.).
     

Extra skills

  • Knowledge of Linux Ubuntu LTS 12-18 Unix;
  • Previous successful customer service experience;
  • French language (not mandatory, but a definite plus).
     

Benefits

  • English and French language classes; 
  • Competitive salary and bonuses; 
  • Free pass to learning platforms; 
  • A multicultural, friendly work environment; 
  • Working in a company with an Agile mindset: continuous knowledge sharing and validated learning; 
  • The possibility to bring your own creative and innovative ideas to life; 
  • Mentorship programs that encourage and enable your professional development; 
  • Private Health Insurance and meal tickets; 
  • Improvement of your hard and soft skills through workshops, knowledge sharing sessions and presentations on multiple IT-related topics. 

About Pentalog

As a leading European Software Services company operating internationally in France, Romania, Germany, Poland, Moldova, UK, Vietnam, Mexico and USA, we employ over 1,600 engineers and IT experts who work in a very dynamic, multicultural working environment.

At Pentalog, your talents & ambitions are recognized and rewarded; we offer plenty of opportunities to develop, both individually, as well as a professional, and we reward our collaborators who understand the importance of self-improvement.

Super humans