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System Administrator (Service Desk), Hanoi – Vietnam
Hanoi, Vietnam

Date posted: 16.09.2022

Job type: Full time

Hanoi, Vietnam

Full time

Job perks: Agile environment; Multiculturality; Great team

About the project

How we hire: 
At Pentalog, excellence is what you'll do. We're guided by a mission to positively impact the software development world. 

We are recruiting a System Administrator (Service Desk) for the Pentalog Hanoi office, to help continue our growth and improvement, in an Agile manner. In this role, you will work within the Service Desk team, but you also may be involved in other project-based actions.

You will be the first point of contact for all IT service desk incidents and requests. Your main duties involve: troubleshooting, documenting and resolving IT-related issues based on solutions found in the knowledge base. 

Job requirements

  • At least 2 years of experience in a Support/System Engineering role;
  • Basic IT knowledge in:
    • Windows 7-10, Mac OS X, Windows 2008-2019 Server (ActiveDirectory, DNS, DHCP).Linux Ubuntu LTS 12-18 (Unix skills will be considered a plus); MS Office 2010-2019, Thunderbird;
    • Networking: OSI, TCP/IP, Ethernet/Fast Ethernet, Routing, Wireless LAN, VLAN, VPN (Networking skills such as managing network switch/firewall/etc);
    • Protocols: DHCP, DNS, LDAP, SNMP, SMTP, POP3, IMAP;
    • Security: Antivirus, Firewall, IPSec, LAN & WLAN Security;
  • Good mindset and attitude;
  • Team player;
  • English language skills.


  • Provide technical support for the company’s employees/customers (local and remote);
  • Investigate and solve software and hardware problems;
  • Build-up, maintain IT and troubleshoot infrastructure in terms of WAN/LAN network, telephones (VoIP), audio and video conference, end user computing, printer, etc;
  • Manage IT assets and ensure accuracy of IT assets management;
  • Build and install the new employees work environment;
  • Keep our knowledge base and documentation up-to-date;
  • Ensure Security team best practices application for workstation;
  • Ensure functionality and organization of shared spaces and conference rooms;
  • Interact with external vendors/service providers regarding repair of hardware;
  • Support teams during the moves and different events (training, marketing etc.).


  • Work in Agile teams where you will enjoy good teamwork, and a professional environment.
  • Possibility to develop your career within an international company.
  • We are a global company, with many offices and projects all over the world (opportunity to travel to other countries where there are Pentalog offices).
  • Professional roadmap, offered support, and onboard training.
  • Free technical learning courses, foreign language courses (English, French).
  • Enjoy interesting activities: Coding challenges, PentaBAR tech events, Hackathon etc.
  • 100% of the salary is paid during the probation period.
  • Attractive salary and bonuses.
  • Social insurance payment is based on the full salary, allowing you to keep your full benefits.
  • A premium healthcare package (Bao Viet 24/7 health insurance package + an annual health check-up).
  • Flexible working hours, no fingerprint timekeeping.
  • Working days: 5 days/week: from Monday to Friday (We don't encourage overtime work!).
  • Paid annual leave: 26 days (11 holidays +15 vacation days).
  • Company equipment: devices and subscriptions used for work (Laptop, Case, Smartphone etc.)
  • Enjoy bonding activities like team building, summer holiday, Christmas party, Happy hour etc.

About Pentalog

As a leading European Software Services company operating internationally in France, Romania, Germany, Poland, Moldova, UK, Vietnam, Mexico and USA, we employ over 1,600 engineers and IT experts who work in a very dynamic, multicultural working environment.

At Pentalog, your talents & ambitions are recognized and rewarded; we offer plenty of opportunities to develop, both individually, as well as a professional, and we reward our collaborators who understand the importance of self-improvement.

Super humans