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System Administrator

Date posted: 21.11.2022

Job type: Full time

Remote work

Full time

Job perks: Agile environment; Multiculturality; Innovative platform

About the project

How we hire: 
At Pentalog, excellence is what you'll do. We're guided by a mission to positively impact the software development world. 

 
Our client, an outsourcing provider of customer experience management, has built a platform that meets the challenges of digital customer relations: omnichannel, social networks, gamification, chatbots, mobile, semantic analysis and real-time analytics. Designed by operations, for operations and using a deep knowledge of the customer experience, this product simplifies communication for customers and contact center teams in enterprises and large corporations through simple and flexible applications.

Pentalog is currently supporting the company, who’s on the lookout for a System Administrator. As a member of the DevOps team within the Software R&D department, the person in this role will be responsible for keeping all systems operational and up to date as well as supporting the delivery and developer teams to maintain client infrastructure and manage investigation on incidents. The team’s main objective is to guarantee the proper functioning and quality of the services and applications that are running under its responsibility.

More on the project:

The DevOps team works transversally to support and build hosting infrastructure for the Development and Delivery teams. The Kanban agile method is being used to manage the activity.

Product development teams are driven by the Agile Scrum method, organized in squads of 6-8 people featuring a Product Owner, a Lead Developer (acting as a Scrum Master), Developers (frontend & backend) and QA Engineers. UI/UX Designers are also working transversally for all squads.

Hosted applications go from single server applications to 2-tier and 3-tier architectures as well as containerized applications and micro-services.

The team participates also in Public and hybrid Cloud projects as more and more workloads from the group move to the Public Cloud.

Everyone takes part in the enhancement, evolution and the different solutions managed, as they stay up to date and eventually propose new solutions to be implemented. The team is fond of Open Source software and solutions but we also work with several partners and editors, the idea being to find what best suits the needs of the group.

Main technologies used for this role:
Debian – AWS – Azure – Web Services – Terraform – Ansible – Docker – Git
 

Job requirements

  • Minimum 3 years’ experience working in a production or system management team for critical services and applications.
  • Experience working in a normalized environment and knowledge of Agile DevOps processes.
  • Scripting experience in Shell, Python, etc.
  • Very good knowledge of cloud (AWS/Azure).
  • Good expertise managing Linux Systems (Debian).
  • Knowledge about networking: TCP/IP, Web Services, tiered application services.
  • Very good communication skills and fluency in English.
     

Responsibilities

  • Ensure that all production services are working properly and with a good quality of service on a daily basis.
  • Manage daily tasks and process whether they are scheduled or through requests on our ticketing system. Priority will be given to incidents which hinder the quality of the hosted services and applications.
  • Managing platforms through automation, tooling, tuning and new solutions.
  • Follow up on incidents to provide enhancements and corrective measures to maintain / improve Service Levels.
  • Provide support and collaborate with Development and Delivery teams.
  • Handle all Level 1 and 2 support tasks as well as recurrent processes.
  • Handle (create and update) all documentation related to the items above.
     

Extra skills

  • Experience in process automation and with tools like Terraform, Ansible, Docker and Git.
  • ITIL knowledge.
     

Benefits

  • Healthcare benefits (Private Medical Insurance, various extra medical advantages);
  • A more active lifestyle with the help of our PentaSport activities;
  • French, German and English courses;
  • Free pass to learning platforms;
  • Meal vouchers;
  • Mentorship programs;
  • Access to a technology roadmap;
  • Full support to upgrade yourself (conferences and certifications);
  • New-born maternity grant;
  • A front-row seat to PentaBARs – our after-work tech events with a twist.
     

About Pentalog

As a leading European Software Services company operating internationally in France, Romania, Germany, Poland, Moldova, UK, Vietnam, Mexico and USA, we employ over 1,600 engineers and IT experts who work in a very dynamic, multicultural working environment.

At Pentalog, your talents & ambitions are recognized and rewarded; we offer plenty of opportunities to develop, both individually, as well as a professional, and we reward our collaborators who understand the importance of self-improvement.

Super humans