Marius M.

Devops engineer

Outsourcing
Senior
Iasi, ROMANIA
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My experience

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Made.com01.02.2016 - Present

DevOps / Application Support Engineer working as part of a team of certified Solution Architects and Engineers in the Pentalog Customer DevOps service. Agile and Lean principles is the foundation of our DevOps methodology, which promotes the collaboration between business owners and development, operations, and quality assurance specialists. Altogether as a team, we ensure alignment on the goals and we focus on continuous improvement to achieve them.

Participation in the development of a Support PCI-compliant cloud infrastructure.
  • Liaising with all development teams and acting as single point person for the resolution of critical support issues and escalating when appropriate.
  • Defining standards and processes for high-level problems.
  • Working closely with the engineering team to monitor and maintain high levels of system performance.
  • Automating, configuring and optimizing existing processes through coding / scripting.
  • Applying knowledge of best practices and IT operations in an always-up and always-available service.
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Upwork01.01.2017 - Present

DevOps / Infrastructure Engineer within a global freelancing platform where businesses and independent professionals connect and collaborate remotely.

  • Maintaining and updating the OpsWorks deployment code.
  • Developing the container based infrastructure.
  • Maintaining and updating the container management and orchestration tools.
  • Assisting in developing a thorough pipeline for Continuous Integration, Delivery and Deployment tools and strategies for ECS and OpsWorks stacks.
  • Implementing the best-practices in regards to monitoring and logging.
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Netbears - IT Outsourcing01.01.2014 - Present

Senior IT Consultant within a company which offers full IT support, ranging from applications, workstations and servers to network equipment, including infrastructure architecture design, maintenance, monitoring and consulting.
  • Speaking to management team/clients to find out what they want and to advise them objectively on where IT might make a difference to the business.
  • Planning the stages of the project and how each affects the business.
  • Coordinating the project team.
  • Agreeing costs, timescales and standards to be met and monitoring these throughout the project.
  • Adjusting the plans where needed.
  • Making sure there is a smooth change over from the old system to the new one.
  • Keeping management and clients updated on progress.
  • Evaluation of each project stage and once completed.
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Appsbroker Consulting Limited01.07.2015 - 01.01.2016

Application Support Lead for a Premier Google for Work Reseller and the Winner of Google EMEA Special Contribution Partner Award for 2012 that finds its strengths in the cloud. They work closely with the biggest providers of cloud services to transform companies and their services.
  • Creation and maintenance of production support run documents for each application.
  • Management of incident ticket queues to respond and independently resolve application and environmental issues.
  • Mentoring junior team members.
  • Defining standards and processes for incident resolution.
  • Support capacity planning and application monitoring initiatives.
  • Day-to-day management of application specialist team activities, including: staff coordination, customer expectation management, issue evaluation and resolution management.
  • Acting as point person for the resolution of critical support issues and escalating when appropriate.
  • Working closely with engineering to monitor and maintain high levels of system performance.
  • Gathering and synthesizing relevant data, suggesting improvements in the tools and techniques to help improve the support process.
  • Assisting with special projects as requested and perform additional duties as required.
  • Providing additional application knowledge and support to team members.
  • Development and maintenance of the system support documentation, including site/account specific information, production support procedures, Help Desk escalation protocols and maintenance of the technical documentation.
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Appsbroker Consulting Limited01.10.2014 - 01.01.2016

Application Support Lead / Google for Work - Professional for a Premier Google for Work Reseller and the Winner of Google EMEA Special Contribution Partner Award for 2012 that finds its strengths in the cloud. They work closely with the biggest providers of cloud services to transform companies and their services.

Application Support Lead (July 2015 - January 2016).
  • Creating and maintaining the production support run documents for each application.
  • Managing the incident ticket queues to respond and independently resolving the application and environmental issues.
  • Mentoring the junior team members.
  • Defining the standards and processes for the incident resolution.
  • Supporting the capacity planning and the application monitoring initiatives.
  • Day-to-day management of application specialist team activities, including staff coordination, customer expectation management, issue evaluation and resolution management.
  • Acting as a point-of-contact person for the resolution of critical support issues and escalating them when appropriate.
  • Working closely with engineering in order to monitor and maintain high levels of system performance.
  • Gathering and synthesizing the relevant data, suggesting improvements in the tools and techniques in order to help improve the support process.
  • Assisting with the special projects as requested and performing the additional duties as required.
  • Providing additional application knowledge and support to the team members.
  • Developing and maintaining the system support documentation, including the site/account specific information, production support procedures, Help Desk escalation protocols and maintain technical documentation.

Google for Work - Professional (October 2014 - June 2015).
  • Solving customer technical issues with Google technology, brainstorming with the deployment team when necessary.
  • Propagating knowledge on Google products as a Certified Administrator to the rest of the product support team by providing guidance and sharing best practices.
  • Development and delivery of the product support strategy.
  • Account management against multiple stakeholder relationships.
  • Bug management and feature management: provide product expertise to solve complex user issues, compile feature requests.
  • Evangelizing the use of Google Enterprise through events, blog posts and other PR activities.
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UniCredit Business Integrated Solutions01.03.2014 - 01.10.2014

Senior Technical Analyst within the service company for one of Europe's largest financial group. Our client provides solutions in the Information and Communication Technology (ICT), Back Office and Middle Office, Real Estate, Security and Global Sourcing areas, in order to respond quickly and effectively both to the requests of the group and of the market.
  • Design of the high level process model.
  • Analysis and interpretation of the business/functional specification, carrying out response activities in terms of technical analysis, coding and documentation.
  • Providing full implementation of standard application solutions to the given standards.
  • Performing code and technical design reviews.
  • Defining procedures and improvement plans for increasing code and product quality.
  • Responsible for the technical solutions and the quality of deliveries and releases.
  • Testing and maintenance of software.
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Actinolix01.03.2013 - 01.11.2013

Senior IT Consultant - IBM MDM-WAS Technologies within a technology consultancy company dedicated to provide consultancy and implementation using IBM technologies: WebSphere, Tivoli, Lotus, Rational, Information Management.
Installation and application deployment of IBM WebSphere.
  • Monitoring the JVM performance by WebSphere Heap Size, Garbage Collection, JDBC Pools.
  • Responsible for architectural design.
  • Implementation and periodic testing and support of web environments with respect to high availability and disaster recovery.
  • Deploying the applications on clusters, updating the installed applications and web server plug-ins configuration using administrative console as well as Jacl scripts.
  • Creating various requests for all administrative tasks like WebSphere MQ Queue Connection Factories, Queue Destinations, Listener ports, Resource Adaptors, URL Providers for WAS Group and other Groups.
  • Preparing infrastructure for MDM – WebSphere and configuration of MDM solutions.
  • Hands on experience with troubleshooting issues.
  • Troubleshooting MDM system, load testing and performance management.
  • Troubleshooting of integration issues with DataStage jobs.
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Class IT Outsourcing01.09.2012 - 01.03.2013

System Administrator within a company which was founded in 2001, as a provider of complete integrated IT services and solutions. Starting with 2004, the company's core activity naturally migrated towards the IT outsourcing services domain, exclusively dedicated to the Romanian market.
  • Active Directory management (user management, ACL management, file sharing management).
  • Evaluation, testing, and deployment of all software and hardware upgrades to the server infrastructure based on a monthly schedule.
  • Proactive monitoring of all servers, applications and services.
  • Collecting and reviewing system data for capacity and planning purposes.
  • Managing and troubleshooting networks, intranet and internet connectivity throughout the client organizations.
  • Research, evaluation and recommendation of system technologies to support business requirements.
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Capgemini01.03.2011 - 01.09.2012

Senior IT Analyst for a global leader in consulting, technology, outsourcing, and local professional services. Headquartered in Paris, France, the company operates in more than 30 countries with more than 100.000 employees.
  • Acting as the first point of contact for 1st line of support and less experienced team members.
  • Acting as a technical resource in assisting users to resolve problems with equipment and data.
  • Administration and management of user accounts.
  • Proactive support for other Tier 1 agents.
  • Training new joiners in the company.
  • Preparing documentation and method statements materials and best practices for Tier 1 agents.
  • Handling P2P workflow and client-debugging on SAP platform.
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Capgemini01.07.2010 - 01.02.2011

Junior IT Analyst for a global leader in consulting, technology, outsourcing, and local professional services. Headquartered in Paris, France, the company operates in more than 30 countries with more than 100.000 employees.
  • Offering first line IT support (software, hardware, network and telecom related) by resolving as many issues as possible on initial contact, with a professional telephone manner and high attention to the customer’s needs and requirements.
  • Accurately recording and classifying all incoming incidents with the appropriate priority and assignment.

My stack

Spoken languages

FRENCH: Beginner
ENGLISH: Advanced
ROMANIAN: Native speaker

RabbitMQ

Networks and systems

Active Directory, AIX, Amazon CloudFormation, Amazon Simple Queue Service (SQS), Amazon Web Services EC2, CentOS, Chef, CoreOS, Docker, Docker Swarm, Exchange, Google Compute Engine, Linux, Linux Server, Mainframe z/OS, Microsoft Azure, RedHat, Terraform, Virtual Box, VMWare, Vmware ESX, Vmware ESX, Windows, Windows Server

Languages

Apps Script, COBOL, JAVA, JavaScript, PHP, Python, SQL

Technologies

.NET, Google Search Appliance Services

Web technologies

HTML, CSS, AWS, AWS EC2

DBMS

DB2 v9, DynamoDB, Google BigQuery, Google Cloud Datastore, Google Cloud SQL, Google Cloud Storage, MongoDB, MySQL 5.7, Oracle 11g R2, Redis, SQL Server 2008 R2

Development Environment

CircleCI, CodePipeline, GIT, Google Cloud, Jenkins, Travis CI

Application servers

Apache, HAProxy, Memcached, Nginx, SharePoint, WAS

Software

Microsoft Dynamics NAV

Protocols

DHCP, DNS

Open Source solutions

Kubernetes

Miscellaneous

AWS Elastic Beanstalk, BPM, Consul, ITIL, Kibana, Lync, MDM

Computer tools

MS Office 365

My education and trainings

Bachelor's Degree in Business Administration (BBA), Information Technology, Faculty of Economics and Business Administration - "Alexandru Ioan Cuza" University, Iasi.2009-2012