Top 5%
Victoria S.

People Manager

Outsourcing
9 years
Chisinau, MOLDOVA
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Why I'm Top 5%

  • English language proficiency
  • 9 years of industry experience
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My experience

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CircuitByteMarch 2022 - Present

People Manager.
  • Organizing one-to-one meetings.
  • Providing administrative
    and operational support, including the approval of leaves, work from
    home requests, creating technical tickets, Epole etc.
  • Coaching people on remote collaboration, how to give visibility, communication.
  • Collecting and providing regular feedback: team members, Pentalog and the Client.
  • Maturity Model:
    - Responsible for People pulse and Skills axis
    - Contribution to governance and turnover axis
  • Attending important project meetings with the Client.
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A Seamless Payment PlatformMarch 2022 - Present

People Manager.
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French company specialized in developing recruitment solutionsFebruary 2022 - Present

People Manager.
  • Organizing one-to-one meetings.
  • Providing administrative
    and operational support, including the approval of leaves, work from
    home requests, creating technical tickets, Epole etc.
  • Coaching people on remote collaboration, how to give visibility, communication.
  • Collecting and providing regular feedback: team members, Pentalog and the Client.
  • Maturity Model:
    - Responsible for People pulse and Skills axis
    - Contribution to governance and turnover axis
  • Attending important project meetings with the Client.
More

TourRadarFebruary 2022 - Present

People Manager.
  • Organizing one-to-one meetings.
  • Providing administrative and operational support, including the approval of leaves, work from home requests, creating technical tickets, Epole etc.
  • Coaching people on remote collaboration, how to give visibility, communication.
  • Collecting and providing regular feedback: team members, Pentalog and the Client.
  • Maturity Model:
    - Responsible for People pulse and Skills axis
    - Contribution to governance and turnover axis
  • Attending important project meetings with the Client.
More

Orange MoldovaOctober 2013 - January 2022

Customer Relationship Training & Knowledge Management Coordinator within a leading telecommunications operators.
  • Promoting the company’s reputation as the best place to work.
  • Bringing to Orange Moldova and implementing the best training practices.
  • Ensuring the best learning experience for each Orange Moldova employee.
  • Actively contributing to Orange Moldova training & development related policies and procedures elaboration and updates.
  • Member of internal project Green.
  • Member of stream New way of working.

Business Market Technical Help Line Expert (May 2016 - April 2018)
  • Handling calls.
  • Identifying the client's needs.
  • Analyzing issues and fixing them using the tools, and processes available.
  • Open cases.
  • Communicating with different teams.

Level 1 Technical Support Expert (September 2015- May 2016)
  • Providing the first level of support, as per Service Level.
  • Agreements and internal processes.
  • Analyses and troubleshooting customer incidents raised by our customers.
  • Transversal work.

Help Line Assistant (October 2013- September 2015)
  • Answering customers’ requests according to established standards.
  • Dealing in an efficient and gentle manner with any customers' requests regarding Orange services: information, equipment, complaints.
  • Promoting thecompany's services and image through knowledge, customer orientation and responsiveness to customer's needs.
  • Handling difficult customers and communicating with other sub-departments to solve requests.

My education and trainings

Master's Degree in Advertising and Public Relations - Academy of Economic Studies of Moldova.2013 - 2015

Bachelor's Degree in Marketing and logistic - Academy of Economic Studies of Moldova.2010 - 2013