Multitech - Marking and Coding SolutionsSeptember 2017 - June 2021
Customer Support Director for a leading provider of coding, marking systems and traceability solutions that offers equipments, software and consumables for a wide range of industrial applications.
Customer satisfaction - understanding client's needs and helping them in solving all kinds of situations that can appear in the use of our Install Based equipment - consumables, service, training or new solutions.
Generating valuable Leads for the Sales team.
Keeping a clean CRM.
Managing all the Tickets from Zoho Desk.
Managing all the inbound calls, emails, messages or complaints.
Keeping a strong base of satisfied customers for a period of many years.
Helping customers with new solutions every time the legislation was changed (serialization, GS1 UDI code validation, plant passport, new UFI code).
Deputy Sales Director within a branch of Tenzo Sro from Czech Republic, a steel service center (SSC) providing a complete outsourcing solution for customers who are dealing with production involving steel parts.
Promoting the products and services of Tenzo on Romanian market.
Starting from 0 on Romanian market in 2007 and reaching sales of more than 2 mil. Euro only in 2008.
Regional Sales Manager within animporter and distributor of materials needed in tyre shops for vulcanization.
Finding new clients in Transilvania and Banat area.
Recruiting and selected employees for each branch that I've created - Brasov, Timisoara, Cluj Napoca.
Creating the optimal route for Sales Agents.
My education and trainings
Economist, IT & Accounting - 'George Baritiu' University.1998 - 2002
Media & Communication Relations, Media & Politics - National Democratic Institute.2000 - 2001
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