Florin Claudiu M.

People Manager

Outsourcing
18 years
Brasov, ROMANIA
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My experience

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An Employment AgencyNovember 2021 - Present

People Manager.
  • Providing leadership for the team.
  • Motivating, training and directing the team members to optimize their productivity.
  • Being at the team members' disposal for any necessary support.
  • Ensuring the delivery of excellent professional experiences and extraordinary customer satisfaction.

SKILLS
Agile, Scrum Framework, Communication, Feedback & Coaching, Problem solving, Team engagement
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Multitech - Marking and Coding SolutionsSeptember 2017 - June 2021

Customer Support Director for a leading provider of coding, marking systems and traceability solutions that offers equipments, software and consumables for a wide range of industrial applications. 
  • Customer satisfaction - understanding client's needs and helping them in solving all kinds of situations that can appear in the use of our Install Based equipment - consumables, service, training or new solutions.
  • Generating valuable Leads for the Sales team.
  • Keeping a clean CRM.
  • Managing all the Tickets from Zoho Desk.
  • Managing all the inbound calls, emails, messages or complaints.

Accomplishments
  • Keeping a strong base of satisfied customers for a period of many years.
  • Helping customers with new solutions every time the legislation was changed (serialization, GS1 UDI code validation, plant passport, new UFI code).
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Auto3P RomaniaNovember 2012 - August 2017

Database Administrator within a global online information services provider for the automotive market.
  • Maintaining a clear database of customers, sending a monthly newsletter to customers and prospects, helping in the development, translation and update of our web page and web application.

Area Sales Manager (November 2012 - August 2014)
  • Promotion and sale of MultiFleet - the main web-based application of our company in the Central part of Romania.
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Mirror PlusOctober 2009 - October 2012

Business Developer for a real estate - closed investment fund.
  • Acquisition and administration of properties.
  • Good management and profit in difficult times.
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Tenzo RomaniaDecember 2006 - October 2009

Deputy Sales Director within a branch of Tenzo Sro from Czech Republic, a
steel service center (SSC) providing a complete outsourcing solution for
customers who are dealing with production involving steel parts.
  • Promoting the products and services of Tenzo on Romanian market.

Accomplishments
  • Starting from 0 on Romanian market in 2007 and reaching sales of more than 2 mil. Euro only in 2008.
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MAKRO AUTOJune 2002 - April 2006

Regional Sales Manager within animporter and distributor of materials needed in tyre shops for vulcanization.
  • Finding new clients in Transilvania and Banat area.
  • Recruiting and selected employees for each branch that I've created - Brasov, Timisoara, Cluj Napoca.
  • Creating the optimal route for Sales Agents.

My education and trainings

Economist, IT & Accounting - 'George Baritiu' University.1998 - 2002

Media & Communication Relations, Media & Politics - National Democratic Institute.2000 - 2001