Top 5%
Sebastian Z.

People Manager

Outsourcing
9 years
Iasi, ROMANIA
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Why I'm Top 5%

  • English language proficiency
  • 9 years of industry experience
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My experience

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Video-sharing technology platformApril 2022 - Present

People Manager.
  • Organizing one-to-one meetings.
  • Providing administrative and operational support, including the approval of leaves, work from home requestscreating technical tickets, Epole etc.
  • Coaching people on remote collaboration, how to give visibility, communication.
  • Close collaboration and communication with the team.
  • Measuring the team`s mood and identifying any issues that they may have.
  • Conflict mediation.
  • Verifying if the team members have all the skillset, available resources and capacity to reach their best potential.

SKILLS
People Management, Scrum, Team Player, Agile, Team Collaboration, Communication
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A Fintech of Innovative Cryptocurrencies, Digital Assets and Blockchain Technology ProductsFebruary 2022 - July 2022

People Manager.
  • Organizing one-to-one meetings.
  • Providing administrative and operational support, including the approval of leaves, work from home requestscreating technical tickets, Epole etc.
  • Coaching people on remote collaboration, how to give visibility, communication.
  • Close collaboration and communication with the team.
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PentalogDecember 2021 - February 2022

Scrum Master within the Pentalog group.
  • Educating the Scrum team in Agile frameworks and making sure that the team members are well trained and understand the Agile processes and events.
  • Leading and guiding the organization in successful Scrum adoption, by streamlining processes and ensuring that every member on the team follows the Scrum framework.
  • Acting as a mentor and teacher to smoothly onboard new employees and new team members.
  • Acting as a buffer between the scrum team and product owner and maintaining a safe working environment for the team by helping with conflict resolution.
  • Making sure that the team can meet its commitments by removing any impediments they face, managing dependencies and escalating blockers that they cannot remove themselves.
  • Shielding the team from distractions and interferences, removing any impediments that stand in the way of team productivity and performance.
  • Facilitating processes & events (e.g. Reviews, Stand Ups, Refinement, Planning, Estimation, Scheduling, Prioritization).
  • Helping to establish a high-performing team dynamic, a continuous flow, and an exponential improvement in processes.
  • Enabling a close cooperation and communication across all roles and functions and removing barriers.    

SKILLS
Scrum, Agile, Team Management
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GoDaddy ServicesMarch 2020 - December 2021

Experience Manager within a company which helps the world easily start, confidently grow, and successfully run an online presence.
  • Ensuring a smooth and streamlined working relationship with key stakeholders to ensure service excellence at all times.
  • Ensuring that all employees have all the necessary means in order to perform their work as well as ensuring a great customer experience within the company.
  • Facilitation and involvement in various local and external projects.
  • Managing multiple situations in a calm and professional manner.
  • Providing swift resolution to any challenges experienced by employees.
  • Supporting the management team with continuous improvement to services and procedures.
  • Management of vendors and suppliers.
  • Negotiating and creating new contracts with suppliers.
  • Management of site budgets.
  • Managing direct reports (mentoring, coaching, development).
  • Responsible for promoting a health and safety culture throughout the site in order to mitigate risks to all building users.
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Jones Lang LasalleMay 2015 - March 2020

Assistant and Events Specialist within a leading professional services firm that specializes in real estate and investment management.

I. Facilities Assistant (Mar 2019 - Mar 2020)
  • Assessing building maintenance issues and recording the findings.
  • Troubleshooting issues on AV/VC equipment, printers or redirecting them to IT support if required.
  • Developing a good relationship with the landlord and collaborating in creating a good working environment for the employees.
  • Offering support for different projects like team relocations/shuffle/swap/office densification.
  • Setting up the equipment needed for new hires and conducting new hire induction for the facilities team.
  • Mentoring new hires.
  • Volunteering for Amazon Connect program, leading the Events Chapter consisting of 5 employees.
  • Organizing various events/workshops/team buildings for de Development department.
  • Vendor management and Soft Service Support.
  • Managing fire wardens and first aiders and assist with scheduling training and refresher training as necessary.
  • Covering for the Facilities Manager, Office Services Coordinator or Building Operations Coordinator as required.

II. Meetings and Events Specialist (Apr 2017 - Mar 2019)
  • Organizing and offering support to various events for employees (team buildings, workshops, stakeholders visits, trainings, protocol activities).
  • Providing accurate and personalized response to meetings and events enquiries in a timely manner.
  • Liaising with technicians, cleaners and reception for the meeting set-ups by having and optimum communication in order to avoid any operational issues.
  • Ensuring that all relevant meeting information is available on the Inside page whenever updates are needed.
  • Monitoring meeting room signage condition, furniture (cleanliness, set-up/removal, general condition) and AV/VC equipment functioning and troubleshooting).
  • Continually improving and simplifying processes by bringing up issues, solutions and sharing ideas.
  • Making travel arrangements (airport-hotel transfers).
  • Responding to trouble ticket inquiries in a fast and effective manner, respecting the service level agreement.
  • Scheduling employees for the occupational health exam.

III. Receptionist, Facilities and Office Services (May 2015 - Apr 2017)
  • Receiving direct and relay telephone, fax, email and other queries.
  • Greeting, assisting and directing candidates/new hires/visitors and the general public to the appropriate staff member.
  • Submitting invoices, expense reports and other necessary documents to the finance department.
  • Assisting in the preparation of the reception interview rooms.
  • Assisting the Office Service Coordinator and Facility Manager in coordinating the repair and maintenance of office equipment and in the ordering of office supplies.
  • Supporting the facilities team: providing support to ensure facilities services are provided in an effective and efficient manner.
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Grand Hotel TraianOctober 2013 - May 2015

Receptionist within an establishment that provides paid lodging on a short-term basis.
  • Making reservations and invoicing.
  • Mediating conflicts and solving different types of problems for customers.

My education and trainings

Bachelor's Degree in Communication and Public Relations - Universitatea Alexandru Ioan Cuza din Iași.2020 - 2021

Manual Testing - Wantsome.2020 - 2020

Scrum Master - PentaStagiu.2019 - 2019